I’m loving being a new member of this much improved leisure centre. The pool area is lovely as are all the staff. My personal favourite is the aqua class. My only issue is when booking a swim for fitn... Toon meer
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Locatie
Wijzig locatieCrescent Road Crumpsall Manchester, M8 5UF Manchester, GB
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Lees wat reviewers zeggen
I used to take my 3 sons to swimming lessons the are really good swimmers now am glad I took them for the lessons. Now I take my daughter almost 2 years am happy the renovated everything it's so clean... Toon meer
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In gym area people sitting on exercise machines busy scrolling on mobiles and don't let other people use it. There should be restrictions to use mobile while exercising. Some people have very limite... Toon meer
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I was facing problem to about my wrong payment. Then Mail to better. They call me very next morning and resolve my problem on single phone call. They boy was much cooperative on call operator because... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Crescent Road Crumpsall Manchester, M8 5UF, Manchester, Verenigd Koninkrijk
4,1
Goed
78 reviews
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Brilliant customer service
I made an error whilst checking in for one of my classes which resulted in a penalty for a “no show”. I contacted customer services and they very quickly resolved the matter. The Better facilities are fabulous, customer service is second to none and I am about to switch from monthly pass to annual.
7 februari 2024
Review zonder uitnodiging
Antwoord van Better - Abraham Moss Leisure Centre
Hi Helen,
Thank you for your review.
We are delighted that our Customer Service team were able to assist you and are to hear that the facilities are fabulous!!!
We have passed your feedback on!
Warm Regards
Hazal
Staff are great and very helpful
Staff are great and very helpful. Lots of activities to do.
26 januari 2024
Review zonder uitnodiging
Antwoord van Better - Abraham Moss Leisure Centre
Good Morning Dani,
Thank you for your review.
We are very happy to hear that the staff have made you feel welcome at the Abraham Moss Leisure centre. We pride ourselves on our Customer Service excellence so we are delighted to hear that this is the service you have received so far. We hope you continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
Insufficient availability for the suite rooms!
The access to the gym and suite rooms are very complicated I always have to ask the people in the reception to open the door for me because it’s locked the time! Additionally the booking spaces for the swimming and suites are quite inconvenient, I literally know that there are only a few less people in there and they could easy fit many more people without even making the place over crowded, but they tell me it’s fully booked, and I been disappointed many times, despite having a full membership and its a shame that I can’t use like before because of some unnecessary strict rules….
I hope it goes into consideration so things get easier for members.
23 januari 2024
Review zonder uitnodiging
Antwoord van Better - Abraham Moss Leisure Centre
Good morning Eron,
Thank you for your review.
I am sorry to hear that you are having difficulty getting bookings for the Health Suite at your home centre. The Health Suite is a popular activity and gets booked up quickly at most of our locations. We advise customers to book a few days or a week ahead to ensure they get a space. I will pass on your feedback regarding the Health Suite being locked to the centre manager. You should be able to access it during opening hours.
I hope this helps.
Charmaine
Amazing all brand new & spotless
16 november 2023
Antwoord van Better - Abraham Moss Leisure Centre
Good Evening JP,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Abraham Moss leisure centre. We hope you continue to enjoy this facility and the great activities they have available.
Kind regards,
Charmaine
Far too expensive.
13 november 2023
Antwoord van Better - Abraham Moss Leisure Centre
Good Afternoon Mike,
Thank you for your review.
I am very sorry to hear that you feel like our the membership fees are too expensive. We believe our membership fees are value for money due to the activities they include, however we appreciate your feedback. I will pass your feedback onto our Online Joining Team.
Kind regards,
Charmaine
The facility is brand new and equipped…
The facility is brand new and equipped with with everything u wish for ur fitness program staff also very welcoming
Really enjoying the whole better experience
8 november 2023
Antwoord van Better - Abraham Moss Leisure Centre
Hi Sheikh,
Thank you for your review.
We are so happy to hear you are enjoying Abraham Moss Leisure Centre.
Warm Regards
Hazal
I still have an issue with the scan on…
I still have an issue with the scan on entry.
It never works.
Staff blame internet..
The app is easy to use and bright and clean at Abraham Moss.
Staff are friendly
7 november 2023
Antwoord van Better - Abraham Moss Leisure Centre
Good Afternoon Michael,
Thank you for your review.
I am very sorry to hear that you are unable to scan into the centre using your device. If you have internet access on your device you should be able to use the fast track entry to access the facilities. Please ask the staff to assist you with this issue or escalate this to our IT Team so they can look into this on your behalf. However, we are happy to hear that the staff are friendly and welcoming when you attend the centre and the App is easy to navigate. We hope you continue to enjoy your membership at the Abraham Moss leisure centre.
Kind regards,
Charmaine
Fantastic
The place is clean, atmosphere is nice and staff are all helpful. The swimming teacher for my daughter does not waste any time at all, he makes learning to swim fun at the same time as being structured. My daughter loves it.
1 november 2023
Antwoord van Better - Abraham Moss Leisure Centre
Good Afternoon
Thank you for leaving our Centre a review.
We are very pleased to see both you and your daughter are enjoying your time at our centre.
Thank you also for leaving the staff and swim instructor 5 stars!
I will forward your review to the General Manager
Kind regards
Amir
Great venue great staff
Great venue great staff. Easy to book swims and classes, friendly helpful staff.
10 oktober 2023
Antwoord van Better - Abraham Moss Leisure Centre
Good Morning
Thank you for leaving our Centre a review.
We a very proud to see our staff and facilities receive such positive feedback.
We hope you continue to enjoy your time at our Centre alongside our great staff.
Kind Regards
Amir
I don't like the fact that when I go to…
I don't like the fact that when I go to Abraham Moss and use my code to get in, the app shows that I didn't come for a registered class. I have to stand in line and inform the reception that I'm there, then it shows that I'm in a class. I've already received a penalty for signing up. to classes and not showing up even though I was there
4 oktober 2023
Antwoord van Better - Abraham Moss Leisure Centre
Hi Pawel and Aneta,
Thank you for your review.
We are sorry to hear of the difficulties you have been facing. If you scan in more than 15 minutes before a class is due to begin the system may not recognise you are coming in for that activity and you may have to be registered manually.
Please report any issues with penalty fees you feel are incorrect with the concierge team at your centre and they will be able to investigate.
Warm Regards
Hazal
Antwoord van Better - Abraham Moss Leisure Centre
Hi Eva,
Thank you for your review.
We are happy to hear you are enjoying Abraham Moss Leisure Centre!
Warm Regards
Hazal
Antwoord van Better - Abraham Moss Leisure Centre
Good Afternoon Peter,
Thank you for your review.
We are very happy to hear that you are enjoying the Abraham Moss leisure facilities and the clean and well equipped. We hope that you continue to enjoy this facility and the great activities they have on offer.
Kind regards,
Charmaine
More women's only sessions
There is none or not enough Women's only swimming and health suite sessions during peak times (early morning, weekend and evenings). I am working full-time and paying a monthly membership yet not expecting to fully benefit from it. The problem is that most women's only sessions are booked up a week in advance, because of the limited availability. Also, it's not ideal having one out of the two women's evening swimming sessions at the same time as one of the few women's only evening health suite sessions. Also, the extended car park is closed at this time (9pm-10pm) and there is limited parking on site. As a women, I dont feel safe parking away from the venue during this time.
Overall, there needs to be more sessions on in the week for working women and girls, who require segregation. There is clearly a demand for them and this is no surprise, considering the demographics of the local and surrounding areas.
Update: I have already emailed the centre manager and have yet to receive a reply.
22 september 2023
Antwoord van Better - Abraham Moss Leisure Centre
Hi Rahila,
Thank you for your review.
If you would like to request more women's-only sessions, please email the centre directly and they will be able to look at the schedule and see if they can accommodate your request.
Their email address is: AbrahamMoss@gll.org
Warm Regards
Hazal
I was facing problem to about my wrong…
I was facing problem to about my wrong payment. Then Mail to better. They call me very next morning and resolve my problem on single phone call. They boy was much cooperative on call operator because I was also facing some language problem but he show much patience and help me and resolve mine all problem . Even they mail again to confirm my problem is resolve or not. Thumbs up for better UK team....
11 september 2023
Review zonder uitnodiging
Antwoord van Better - Abraham Moss Leisure Centre
Hi Sana
Thank you for taking the time to leave a review.
We are delighted to see our Customer Service team receive such kind words and that they were able to help so promptly.
Regards
Amir
It’s great experience very nice place…great place
It’s great experience very nice place very beautiful vit from Adults gym but ladies gym smaller than before
13 augustus 2023
Antwoord van Better - Abraham Moss Leisure Centre
Hi Aliya,
Thank you for your review.
We are very happy to hear you are enjoying the facilities at Abraham Moss Leisure Centre.
Warm Regards
Hazal
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