Better - Barnet Copthall Leisure Centre Reviews 

172
TrustScore 4.5 uit 5

4,5

Champions Way, NW4 1PX Hendon, GB


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Beoordeeld met 5 van de 5 sterren

I've done three Yoga Basics and two Pilates Basics classes so far and been very happy with the instructors leading the class. The booking system is easy given a bit of time to understand how it works... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The centre is in a good location with parking available. Facilities are clean and well equipped. I have a membership which includes free fitness classes which is great. Only problem that I had was wit... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Thoroughly enjoyed aqua aerobic classes with Gideon at Copthall Leisure Center. It has been a fun experience. Spoke to Clare at customer service to freeze my membership due to health reasons. She wa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

The joining process is very straightforward, but I quite frankly joined because I wanted to swim regularly. The swimming pool and poolside area are absolutely freezing cold. There is cold air being pu... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Vrijetijdscentrum
  2. Gezondheidsclub
  3. Gym
  4. Overdekt zwembad
  5. Bibliotheek
  6. Openluchtzwembad

Geschreven door het bedrijf

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contactgegevens

  • Champions Way, NW4 1PX, Hendon, Verenigd Koninkrijk

4,5

Uitstekend

TrustScore 4.5 uit 5

172 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(172)

5.344 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Exceptional service from Lamia at the…

Exceptional service from Lamia at the desk first class . I can always rely on when to help with my queries and bookings. I noticed her badge she has been moved up to a supervisor and let me say that's well deserved as many other members will feel the same way based on her work ethic and kindness. Barnet copthall is very clean and maintained well . Good yoga and body conditioning classes and I am happy inclusive swim I am happy this is offered on Sundays !❤️❤️❤️

15 februari 2026
Review zonder uitnodiging
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Antwoord van Better - Barnet Copthall Leisure Centre

Hello Jahanara,

Thank you for your 5 _star review, and your comments and feedback.

We’re thrilled to hear that you’re enjoying the facilities at Barnet Copthall Leisure Centre. 

Your kind words about Lamia at the front desk are truly appreciated. 

We look forward to welcoming you back soon.

Kind regards

Beoordeeld met 5 van de 5 sterren

Barnet Copthall is very well run

Barnet Copthall is very well run .
The staff are very polite & helpful

9 februari 2026
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Antwoord van Better - Barnet Copthall Leisure Centre

Hi,

Thank you for your wonderful

We’re delighted to hear that you feel that our Barnet Copthall Leisure Centre is well run and that our team have been polite and helpful.

Your feedback means a lot to us, and we’ll be sure to share it with the team. 

We look forward to welcoming you back again soon!

Warm Regards,

Kaisha

Beoordeeld met 5 van de 5 sterren

The staff are very helpful and…

The staff are very helpful and welcoming which makes for a great experience

4 februari 2026
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Antwoord van Better - Barnet Copthall Leisure Centre

Hello Sara,

Thank you for your 5-Star review.

We are delighted to know that you found the staff at Barnet Copthall Leisure  Centre to be very helpful, which has enhanced your experience at the centre.

Kind regards

Beoordeeld met 5 van de 5 sterren

The receptionist Lamia is friendly

The receptionist Lamia is friendly, polite and helpful

11 februari 2026
Review zonder uitnodiging
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Antwoord van Better - Barnet Copthall Leisure Centre

Hello Naj,

Thank you for your 5- Star review.

We appreciate your comments regarding our Front of House Staff member Lamia.

Kind regards

Beoordeeld met 1 van de 5 sterren

the gymnastics hall was very very cold

the gymnastics hall was very very cold
my daughter and 3 of her friends are unwell from yesterday after gymnastics lessons
it's really bad

10 februari 2026
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Antwoord van Better - Barnet Copthall Leisure Centre

Hello Nasim,

Thank you for your comments and feedback.

We regret to hear that your daughter's gymnastics session was unsatisfactory due to the cold environment, and we are concerned to learn that she has not been well since attending the class.

Your feedback has been forwarded to the centre manager for review.

Kind regards

Beoordeeld met 5 van de 5 sterren

Wonderful leisure centre to stay fit…

Wonderful leisure centre to stay fit and socialise. Lamia is one of the best staff copthall has had. It amazes me how she multitasks with different departments like schools groups and managing receptiom, very beautiful and calm character she has. Gideon is an amazing aqua teacher we love his classes and want more* well done copthall 🤩 mrs carson member

29 januari 2026
Review zonder uitnodiging
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Antwoord van Better - Barnet Copthall Leisure Centre

Hi Shoshana,

Thank you so much for your fantastic review!

We’re delighted to hear how much you enjoy staying fit and socialising with others at our Barnet Copthall Leisure Centre.

Lamia will be delighted to hear your kind words regarding her amazing multitasking, as well as her calm and friendly nature.

We’re also so glad you enjoy Gideon’s aqua classes!

Thank you so much for your support and enthusiasm!

Warm Regards,

Kaisha

Beoordeeld met 2 van de 5 sterren

falsely accused of injuring someone.

I went swimming in the community pool with my younger brother and we were accused of injuring an individual, I can assure that I was no where near the individual, a lifeguard came and told us you injured someone and she told us that he had a very deep cut, not a single drop of blood was visible anywhere where he was, if he had a deep cut, wouldn't it of dripped into the water?? Apparently he somehow cut himself on the wire and he had the audacity to say it was us when we were only floating in a SEPERATE lane. I went over to the wire to see if it could cut or do any sort of damage to my finger, nothing happened, they also threatened to kick us out for something we did not do. Key tip, instead of believing someone instantly, go and ask for the other persons side of the incident, me and my brother were too embarrassed to continue swimming so we ended up leaving early.

11 januari 2026
Review zonder uitnodiging
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Hello Endri,

Thank you for sharing your feedback with us.

I've passed your comments on to the centre manager for their review.

We're sorry that your experience at Barnet Copthall Leisure Centre didn’t meet the standards we aim for.

Thank you for letting us know, this will help us to improve.

Kind regards

Beoordeeld met 5 van de 5 sterren

WeI have been coming to Copthall for…

WeI have been coming to Copthall for the last few years. Have spend many happy hours here, facilities are great, staffs are friendly, especially Lamia, she is always very helpful and greet us with a friendly smile.

26 januari 2026
Review zonder uitnodiging
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Antwoord van Better - Barnet Copthall Leisure Centre

Hi May 

Thank you for your review. 

We are very pleased to see that you are enjoying your continued expereince at Barnet Copthall Leisure Centre and that the staff is creating a great atmosphere!

We hope this continues and thank you for being part of the journey with us!

Kind Regards

Amir

Beoordeeld met 5 van de 5 sterren

Very helpful

I recently signed up for a Healthwise programme at my local Better gym and very soon after signing up, decided it wasn't for me and contacted Better who cancelled my gym membership and refunded me any money I'd already paid, no questions asked, wishing me all the best.

21 januari 2026
Review zonder uitnodiging
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Hello Dani,

Thank you very much for your comments and feedback.

Kind regards

Beoordeeld met 5 van de 5 sterren

Great facilities at Copthall

I have been a member of Copthall for just over a year and it is fair to say I am very pleased with the facilities. An added bonus is that it is very good value and I am making new friends.
Lamia is also worth a mention, whenever she is on duty at reception she always greets me with a smile when I arrive.

21 januari 2026
Review zonder uitnodiging
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Antwoord van Better - Barnet Copthall Leisure Centre

Hello Mr D Healy,

Thank you very much for your 5 star review.

We truly appreciate your comments and feedback, and we will pass on your comments to Lamia.

Kind regards

Beoordeeld met 4 van de 5 sterren

I liked the swimming lessons as the…

I liked the swimming lessons as the changing rooms are clean and not dirty because the pools were big and everyone had a great time.

21 januari 2025
Review zonder uitnodiging
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Antwoord van Better - Barnet Copthall Leisure Centre

Hi Tristan,

Thank you for your lovely review! 

We’re thrilled to hear that you enjoyed the swimming lessons at the Barnet Copthall Leisure Centre.

It's also great that you found the changing rooms clean and the pools spacious. 

We're so happy that  everyone had a fun time!

Warm Regards,

Kaisha

Beoordeeld met 5 van de 5 sterren

I am happy with Copthall Leisure

I am happy with Copthall Leisure. The pool is warm and I enjoy swimming and other classes. Also I would like to highlight the concierge staff Lamia who goes above and beyond everyday. She is so lovely and willing to help everyone. She needs to be applauded for her hard work at reception.

19 januari 2026
Review zonder uitnodiging
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Antwoord van Better - Barnet Copthall Leisure Centre

Hi Alexandar,

Thank you for your kind review!

We’re really pleased to hear that you’re enjoying the facilities at Barnet Copthall Leisure Centre, especially the warm pool and the range of swimming and fitness classes available.

It's also great to know how supportive and helpful Lamia has been. 

Warm Regards,

Kaisha

Beoordeeld met 5 van de 5 sterren

KEEP IT UP COPTHALL LEISURE CENTRE !!!

A member since 2014, I have thoroughly enjoyed the facilities on offer at Copthall. Parking on offer seems pretty good. One of the best equipped Gym catering for all ages. All the swimming pools are well maintained. And the staff members are always at their professional best. And staff at the reception are pleasant and helpful. Lamia for instance is ready to sort any queries in all the departments. Very helpful indeed.

7 januari 2026
Review zonder uitnodiging
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Antwoord van Better - Barnet Copthall Leisure Centre

Hi Mark 

Thank you for your review and for being a part of the Better journey since 2014!

We are very pleased to hear you enjoy the facilities, including the gym, swimming pools, and parking. 

It’s great to know our staff have made a positive impression, especially Lamia at reception. We’ll be sure to pass on your feedback!

Kind Regards

Amir

Beoordeeld met 5 van de 5 sterren

I had my daughter’s 4th birthday party…

I had my daughter’s 4th birthday party at Copthall. I was so impressed with the professionalism of the team. They were great communicators, ensured we had everything we needed and my daughter and her friends had the best time.

4 januari 2026
Review zonder uitnodiging
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Antwoord van Better - Barnet Copthall Leisure Centre

Hi Rachel,

Thank you so much for your kind words!

We’re absolutely delighted to hear that your daughter’s 4th birthday party at Barnet Copthall Leisure Centre was such a success.

It’s wonderful to know that the communication and organisation contributed to your positive experience with us.

We’re especially happy that your daughter and her friends had the best time!

Warm Regards,

Kaisha

Beoordeeld met 5 van de 5 sterren

Lamdia at reception is very friendly…

Lamdia at reception is very friendly and efficient

6 januari 2026
Review zonder uitnodiging
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Antwoord van Better - Barnet Copthall Leisure Centre

Hi Martin

Thank you for your review. 

It is great to see Lamdia receiving wonderful feedback, and we will be sure to pass this on!

Kind Regards

Amir

Beoordeeld met 5 van de 5 sterren

Gemini parking fines

Find Copthall easy to access, good facilities apart from the parking, received few excessive fines from Gemini from when my daughter was waiting about 15 mins outside to collect me. Please can you arrange a first 20 minute free period for parking to allow for drop offs and pick ups?

4 januari 2026
Review zonder uitnodiging
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Antwoord van Better - Barnet Copthall Leisure Centre

Hello Tiffany,

We’re sorry to hear about the parking fines you experienced. We understand how frustrating this can be, especially when waiting for a short period. Your suggestion for a 20-minute free parking window for drop-offs and pick-ups is very helpful, and we’ve passed this on to our management team for review with Gemini Parking.

Thank you again for your feedback – it helps us improve our service.

Beoordeeld met 5 van de 5 sterren

Craig _ Bexley Heath

Craig _ Bexley Heath , was so helpful with updating my account. I have been a member of Better for many years and the service is always excellent. Thank you everyone.

29 december 2025
Review zonder uitnodiging
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Antwoord van Better - Barnet Copthall Leisure Centre

Hi Craig,

Thank you for your review!

We are so delighted to hear that you are enjoying Barnet Copthall Leisure Centre.

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.

Warm Regards

Hazal

Beoordeeld met 4 van de 5 sterren

Lovely gym and classes

Lovely gym and classes, pool is also nice. Only negative I have is why did you not make a sauna after spending so much on a revamp.

23 december 2025
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Antwoord van Better - Barnet Copthall Leisure Centre

Thank you for sharing your honest feedback and experience with us, Amit.

We truly appreciate it.

Kind Regards

Beoordeeld met 3 van de 5 sterren

Need more time between fitness classes

I'm a monthly member of Barnet Copthall.Every Mondy lunch time the parking is full and hardly to find the space. This is because that Yoga calss finishes at 12:15 and zumba class starts at 12:15, the same time. There should be more time between the 2 classes in order to avoid such parking congestion.Another issue is lack of dance classes during the day. Especially Wednesday there's no dance classes. Also some dance classes are ridiculously late or early at 8pm/8am. It should be arranged at the moderate time during the day to early evening.

15 december 2025
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Antwoord van Better - Barnet Copthall Leisure Centre

Thank you for sharing your experience with us, Edward.

We hope to be able to offer more classes in the future to improve your experience.

Kind Regards

Beoordeeld met 5 van de 5 sterren

Lovely staff, pools and fellow swimmers.

Swimming at these lovely pools since they opened. The staff are warm, friendly and helpful, especially Lamia at reception. I came to swim not realising that I would make so many friends here, and I can still be home before 8am, cycling. I just wish Barnet was a 20mph borough to allow more people to feel safe enough to cycle here.

11 december 2025
Review zonder uitnodiging
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Antwoord van Better - Barnet Copthall Leisure Centre

Hello John,

Thank you for your comments and feedback.

Kind Regards

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