Over the past few years, the football picthes quality has gone from good to abysmall. The goal nets are full of holes, the black nets separating different pitches are broken and they can't close prope... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMossdale Ave, YO31 0HA York, GB
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Lees wat reviewers zeggen
Helpful staff, just need a plan writing out so I can aim to start progressing.
Bedrijf heeft geantwoord
I attended a Healthwise supervised gym session and found the gym was a friendly space. The supervisor was available to help when I struggled with on piece of equipment and another Healthwise who had g... Toon meer
Bedrijf heeft geantwoord
Great staff, spotlessly clean facilities, great classes and easy booking on the app. The programme means we can get to what we want at times that suit us. We’ve swapped from a much more expensive memb... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Mossdale Ave, YO31 0HA, York, Verenigd Koninkrijk
4,1
Goed
18 reviews
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Helpful staff
Helpful staff, just need a plan writing out so I can aim to start progressing.
17 juni 2026
Antwoord van Better - Burnholme Sports Centre
Hi Joseph,
Thank you for your feedback.
We are pleased to hear that you have found the team helpful. It is great to know that you are looking to progress, and having a structured plan can make a real difference.
Our team are always happy to support with personalised training plans, so we would encourage you to speak to a member of staff in the gym who can help create one tailored to your goals.
Thank you again for taking the time to share your experience.
Warm regards,
Hazal
I got a disability concession pass but…
I got a disability concession pass but I have no benefits or reduced cost
15 april 2026
Antwoord van Better - Burnholme Sports Centre
Hi Benjamin
Thanks for your review.
We appreciate your feedback and would love to find out more, as it might be that you are on the incorrect membership.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org or call us on 0208 317 5000-option 1 for customer services.
We look forward to your response and the chance to assist further.
Warm Regards
Rachel
Josh was so helpful and understanding…
Josh was so helpful and understanding gave me the best advice and swapped my direct debit payment date due to my universal credit date chaining to 20 h of the month
2 april 2026
Antwoord van Better - Burnholme Sports Centre
Hi,
Thanks for your review.
We are so pleased to hear that Josh was so helpful at Burnholme Sports Centre!
We look forward to seeing you again
Warm Regards
Tom
Football pitches are barely usable
Over the past few years, the football picthes quality has gone from good to abysmall. The goal nets are full of holes, the black nets separating different pitches are broken and they can't close properly. Nevertheless, the price is still increasing every year and maintenance is still close to zero.
3 maart 2026
Review zonder uitnodiging
Antwoord van Better - Burnholme Sports Centre
Hi Simo,
Thank you for your feedback!
We're sorry to hear about your concerns regarding the condition of the football pitches.
We'll be sharing your feedback with the wider team for further investigation.
We also understand concerns around pricing and appreciate you taking the time to share your experience.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Friendly Gym experience
I attended a Healthwise supervised gym session and found the gym was a friendly space. The supervisor was available to help when I struggled with on piece of equipment and another Healthwise who had given me the initial assessment person came to see me and helped explain how to get the most from some equipment. Overall, I am pleased with my BetterHealth subscription.
25 februari 2026
Antwoord van Better - Burnholme Sports Centre
Hi,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Burnholme Sports Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Always a great experience these…
Always a great experience these instructor led classes are very helpful that it seems like you have your own personal trainer.
25 november 2025
Antwoord van Better - Burnholme Sports Centre
Thank you for your great feedback, Roy.
We truly appreciate hearing that our instructor helps you to enjoy your classes even more at Burholme Sport Centre
Great gym and classes
Good quality gym and atmophere and friendly professional class instuctors
16 oktober 2025
Antwoord van Better - Burnholme Sports Centre
Hi Ginny,
Thank you for your great review!
We’re really pleased to hear you’re enjoying the quality and atmosphere of our facilities at the Burnholme Sports Centre.
It’s also wonderful to know our class instructors have been so friendly and professional.
Warm Regards,
Kaisha
Uplifting
Joined last week and attending Gym, Pilates and pickle ball thoroughly enjoying it and nice to meet new people.
6 oktober 2025
Antwoord van Better - Burnholme Sports Centre
Hi Carol
Thank you for your review and welcome to Better!
It is great to see you are enjoying the different facilities and activities at the Burnholme Sports Centre.
We hope you continue to enjoy your experience with us and meet more people along the way.
Kind Regards
Amir
Theirs is a good range of equipment…
Theirs is a good range of equipment which is in good condition. The staff are really helpful and encouraging. Parking is easy and the access for disabled people is good.
30 juli 2025
Antwoord van Better - Burnholme Sports Centre
Hi Stephen,
Thank you so much for your kind review!
We're glad to hear you’re enjoying the range and condition of our equipment and that our team has made a positive impression. We’re also pleased that you found the parking and accessibility convenient — we aim to make everyone feel welcome and supported.
Looking forward to seeing you again soon!
Warm regards,
Charmaine
Antwoord van Better - Burnholme Sports Centre
Hi Richard,
Thank you so much for your kind words!
We're thrilled to hear you had a positive experience with our staff and facilities at the Burnholme Leisure Centre. Your recommendation means a lot to us. We look forward to welcoming you back soon!
Kind regards,
Charmaine
Staff really friendly helped with…
Staff really friendly helped with everything showed me how to use everything
9 maart 2025
Antwoord van Better - Burnholme Sports Centre
Hi,
I hope this message finds you well!
I wanted to take a moment to express our heartfelt gratitude for your kind words. It truly warms our hearts to know that our dedicated staff was able to assist you and contribute to a positive and enjoyable experience during your time with us.
If you have any further questions, need assistance, or if there’s anything else we can do for you, please don’t hesitate to reach out to us. Your satisfaction is our priority, and we’re always here, ready to help you.
Wishing you all the best,
Charmaine
Antwoord van Better - Burnholme Sports Centre
Hi David
Thank you for your review.
It's fantastic to observe that the centre staff are getting excellent feedback and that they are maintaining a clean environment for all members.
Thank you for choosing Better
Kind Regards
Amir
Great opportunity to get exercise at…
Great opportunity to get exercise at your pace, your level, your frequency and your choice. It was just what I needed.
15 oktober 2024
Antwoord van Better - Burnholme Sports Centre
Hi,
Thanks for your review.
We are so pleased to hear you are enjoying Burnholme and that there are many choices for you!
Warm Regards
Hazal
Great staff
14 augustus 2024
Antwoord van Better - Burnholme Sports Centre
Hi Craig,
Thanks for your review.
We are so pleased to hear that the staff at Burnholme are so great!
Warm Regards
Hazal
Excellent all round
Great staff, spotlessly clean facilities, great classes and easy booking on the app. The programme means we can get to what we want at times that suit us. We’ve swapped from a much more expensive membership elsewhere - should’ve done it ages ago!
16 augustus 2024
Antwoord van Better - Burnholme Sports Centre
Hi Glen,
Thank you for your review.
We are delighted to read you are having such a great time at Burnholme and are glad you find us Better than your previous provider!
Warm Regards
Hazal
I’ve been really impressed
I’ve been really impressed. It’s much better than the pricier gym I left. Lovely and clean and welcoming. Would recommend :)
9 augustus 2024
Antwoord van Better - Burnholme Sports Centre
Hi Ms Jo
Thank you for your review.
It is great to hear how impressed you are with our Burnholme Sports Centre and thank you for your recommendation.
We hope you continue to enjoy your time with us!
Kind Regards
Amir
Friendly & encouraging
The feeling of safely exercising and a closely monitored induction by friendly staff who put you at ease. A plan that you can work to is very helpful, especially as I’d had no gym experience. The environment also feels safe and encouraging.
14 maart 2024
Antwoord van Better - Burnholme Sports Centre
Good Afternoon,
Thank you for reaching out.
We are happy to hear that you are enjoying your membership at the Burnholme Leisure Centre and the staff are kind and friendly and put you at ease. We are also happy to hear that you have a fitness programme to follow so you can use your time productively at each Gym session.
We hope you continue to enjoy the Burnholme Leisure Centre and the great activities they have available.
Kind regards,
Charmaine
Staff very helpful and friendly
Staff very helpful and friendly
Gym equipment are excellent
13 november 2023
Antwoord van Better - Burnholme Sports Centre
Good Evening Philip,
Thank you for your review.
We are very happy to hear that you are enjoying the staff and Gym equipment at the Burnholme leisure centre. We hope you continue to enjoy this facility and the great activities available.
Kind regards,
Charmaine
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