I have been a member of clisold leisure centre for a number of years. I mostly swim and do the circuit and boot camp classes. I wanted to say how exceptional I have found Hamza’s circuit class... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie63 Clissold Rd, N16 9EX Hackney, GB
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Lees wat reviewers zeggen
I’ve had a great experience at Clissold Leisure Centre. Hamza is always really helpful and takes the time to give advice, answer questions, and suggest useful ideas to improve my workouts. As a member... Toon meer
Bedrijf heeft geantwoord
I am a regular member at this gym and just wanted to say how grateful,Hamza. He’s always polite, friendly, and so helpful to everyone works hard, always professional, and makes the gym such a nicer pl... Toon meer
Bedrijf heeft geantwoord
I have really enjoyed my first few months at Clissold. In my opinion, Isaiah and Hamza have demonstrated exemplary customer service and professionalism everytime I have been in the gym. Their rapport... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
63 Clissold Rd, N16 9EX, Hackney, Verenigd Koninkrijk
3,7
Gemiddeld
183 reviews
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Clissold Park is very well maintained
Clissold Park is very well maintained, the staff a friendly and very helpful.
22 oktober 2025
Antwoord van Better - Clissold Leisure Centre
Hello Peter,
Thank you for your comments and feedback.
Kind Regards
My son is in swimming lessons they are…
My son is in swimming lessons they are getting their money every month but we couldn’t find his name in the list. And also they stopped the lessons but they didn’t send my son any were else to continue his lessons. I am so disappointed
16 oktober 2025
Antwoord van Better - Clissold Leisure Centre
Hi Rawaaf.
Thank you for your review.
We are very sorry to hear about your experience so far, and a member of the Customer Service Team is going to call you to resolve this as quickly as possible.
Kind Regards
Amir
Impossible be Better ⭐️⭐️⭐️⭐️⭐️
6 oktober 2025
Antwoord van Better - Clissold Leisure Centre
Hi Marcia
Thank you for your review.
⭐️⭐️⭐️⭐️⭐️ back at you!
Kind Regards
Amir
I went to Clissold leisure centre a…
I went to Clissold leisure centre a week ago i needed some help with singing up for beginners/intermediate swimming lessons at the reception the young man went above and beyond to help me and got me sorted
2 oktober 2025
Antwoord van Better - Clissold Leisure Centre
Hi Bridget,
Thanks for your review.
It is amazing to hear that the staff at Clissold Leisure Centre were so supportive and we hope you enjoy your membership!
Warm Regards
Hazal
Bad experience
Bad experience, my son has been denied access to the swimming, same with his twins brother for the past 4 weeks. I have asked for changing of time because they can only go there after school which is 5:15pm. I need a refund and cancelled the membership. All my email and requests are not answered and you keep collecting our money. Is like those who are collecting our money are not working together with the swimming staff. I payed for membership and set direct debit and received confirmation for my son to start his swimming session 30/09/2025 when we reach there they say no space, so why did you take the payment and send us a confirmation email? Our experience is very frustrating 😕
1 oktober 2025
Antwoord van Better - Clissold Leisure Centre
Hello IMA Salamatou,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the difficulties you've experienced with your sons' swimming sessions at Clissold Leisure Centre.
We understand how frustrating it must be to receive confirmation for a booking, only to arrive and be told there is no availability. This is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Regarding your request for a refund and cancellation of the membership, we are currently reviewing your case and will ensure it is handled with urgency.
Please rest assured that we are working closely with the centre's management team to resolve this matter and improve communication between our customer service and on-site staff.
Thank you again for bringing this to our attention, and we appreciate your patience while we work to make things right.
I’ve just attended the six or seventh…
I’ve just attended the six or seventh part of a weight loss program. The presenter was exceptional and the information was extremely well explained, just a shame that it’s not the same presenter for the rest of the course!
23 september 2025
Antwoord van Better - Clissold Leisure Centre
Hi TH
Thank you for your review.
We are very pleased to hear that you had a positive experience participating in the weight loss program and that the instructor provided exceptional service.
It's wonderful to know that we have been a part of your fitness journey, and we hope you will continue to use the facilities at Clissold Leisure Centre.
Kind Regards
Amir
Antwoord van Better - Clissold Leisure Centre
Hi Alexia
Thank you for your review!
This is great to see, and we are glad you are part of the Better community!
Kind Regards
Amir
I am absolutely happy with the costumer…
I am absolutely happy with the costumer service at Better, Gavin’s effort and efficiency were out of chart when I needed. Completely in love with my Clissold Leisure Centre, the fitness classes are amazing and Abdul’s induction to the mint condition machines - plus a good training programme were the cherry on top of the cake. I cannot be happier with Better for offering the best quality structure and staff for my leisure. I will definitely recommend to my friends and family. Thank you Better I really appreciate it.
23 september 2025
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hello Antonio,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Lovely teacher at toddler swimming
Swimming lesson in the toddler pool, which gave confidence to my child. They even jumped off the side into the big pool too
16 september 2025
Antwoord van Better - Clissold Leisure Centre
Hello Anna,
Thank you for your comments and feedback.
We are excited to hear that your child is enjoying their swimming lesson.
Kind regards.
Bikes not maintained
I use the exercise bikes a lot and formally without fail at best 30 percent are fully functional. I have on three occasions told the reception staff this is the case. I don’t know if the rest of the equipment is so badly maintained, it’s getting to the point where I will cancel my membership.
6 september 2025
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi Terrence
Thank you for your review.
We are sorry to hear about your experience at the Clissold Leisure Centre and appreciate you bringing this to our attention.
We have forwarded your feedback to the General Manager at the centre for review, and we hope this will help improve your experience and address the issues you have raised.
Kind Regards
Amir
Antwoord van Better - Clissold Leisure Centre
Hi Miklos,
Thanks for your review.
We are so pleased to hear that you are enjoying Clissold Leisure Centre!
Warm Regards
Hazal
Antwoord van Better - Clissold Leisure Centre
Hello Antonio,
Thank you for your fantastic review!
We are so delighted to hear that yor enjoying our facility.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
My daughter had a great start her…
My daughter had a great start her swimming lessons.
6 augustus 2025
Antwoord van Better - Clissold Leisure Centre
Hi Gloria,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at Clissold leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Antwoord van Better - Clissold Leisure Centre
Hi JS,
Thanks for your feedback!
We’re always working to improve our customer service and upgrade our facilities and equipment to serve you better. If you have any specific suggestions or concerns, please feel free to share — we’d love to hear from you!
Kind regards,
Charmaine
Good service helpful staff
6 juni 2025
Antwoord van Better - Clissold Leisure Centre
Hi Suzan
Thank you for your review.
It is great to see the staff have been able to help with your enquiry and have provided a good service.
If you have any further questions, please let us know!
Kind Regards
Amir
The day before the last time I got…
The day before the last time I got extremely lost, the girl who was at the entrance on Saturday morning was extremely rude. I told her it was my first time at the gym and asked if I needed to check in to validate my attendance. She told me I had to check in at the gym itself. However, when I arrived at the gym, they told me I was supposed to check in at the entrance.
Because of the confusion, I rushed through my workout and went back to speak with the girl at the entrance. She was rude again, told me to check in using the machine, said “Bye,” and just waved me toward the gate. It was extremely rude.
31 mei 2025
Antwoord van Better - Clissold Leisure Centre
Hi Ariane,
Thank you for taking the time to share your experience. We're truly sorry to hear about the confusion and the interaction you had at the entrance of the Clissold Leisure Centre. That’s not the kind of welcome we want any guest, especially a first-time visitor, to experience.
We understand how frustrating it must have been to receive conflicting instructions and then feel rushed and dismissed. Your feedback has been shared with our team, and we’ll be following up internally to ensure that clearer guidance and more respectful communication are consistently provided to all members.
Thank you again for your feedback—it helps us improve.
Best regards,
Charmaine
I've had a great experience using the…
I've had a great experience using the facilities provided by Better. One thing that really stands out for me is the female-only sessions for swimming and the sauna. These sessions provide the privacy and comfort I need to fully relax, enjoy myself, and let off some steam without feeling self-conscious.
It's clear that Better is making an effort to be inclusive and supportive of women who value a more private environment. I truly appreciate this and hope to see even more female-only activities in the future — it's a small change that makes a big difference!
4 juni 2025
Antwoord van Better - Clissold Leisure Centre
Hi Ruma,
Thank you so much for your wonderful feedback!
We're thrilled to hear that our female-only swimming and sauna sessions have made a positive impact on your experience. Creating a comfortable and inclusive space where everyone feels at ease is very important to us. Your suggestion for more female-only activities is greatly appreciated, and we’ll definitely keep it in mind as we continue to expand our offerings. We look forward to welcoming you back soon for many more relaxing and enjoyable sessions!
Warm regards,
Charmaine
Top Personal Trainer! ☝🏾
I had the wonderful privilege of being personally trainned by a PT named Isiah. He was very, polite, knowledgeable, passionate, patient and caring
He is very professional and competent in his role. Equally very approachable too!
I love that he is invested in my health and physical journey, and passionate about getting me there too!. I felt very motivated
and confident by the end of this session. Thanks to Isiah... 💪💪💪
29 mei 2025
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi Customer,
Thank you so much for your kind words and thoughtful feedback!
We're thrilled to hear that you had such a positive experience training with Isiah. His dedication, professionalism, and genuine passion for helping others truly set him apart, and we're so glad he was able to support and motivate you on your fitness journey. We'll be sure to pass along your message—he’ll be delighted to know he made such a great impact. Keep up the amazing work, and we’re excited to see you continue progressing! 💪
Warm regards,
Charmaine
Great facilities
12 mei 2025
Antwoord van Better - Clissold Leisure Centre
Hi Driver
Thank you for your review.
We are very pleased to see you are enjoying the facilities at the Clissold Leisure Centre!
We hope your experience continues.
Kind Regards
Amir
The experience with the Staff at…
The experience with the Staff at Clissord Leisure Centre was great and would have have given a 5 star. The blot is as a result of the telephone operators l spoke with last Wednesday. Absolutely unhelpful and felt torn whether l should give 3 stars for my interaction overall against great service provided by Clissord staff.
16 mei 2025
Antwoord van Better - Clissold Leisure Centre
Hi Tawanda,
Thank you for taking the time to share your feedback. We're delighted to hear that your experience with the staff at Clissold Leisure Centre was great—that truly means a lot to us.
We're very sorry to hear that your experience with our telephone support did not meet expectations. Your comments have been shared with the relevant team so we can address the issue and ensure better service moving forward.
We truly value your support and hope to welcome you back soon for another positive visit. Please don’t hesitate to reach out if there’s anything we can do to assist you further.
Warm regards,
Charmaine
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