I use Copeland pool gym and aqua regularly the staff are so friendly and helpful nothing is to much trouble and they make my visit a pleasure and I look forward to to my visit 5 times a week
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCleator Moor Road, CA28 8RW Whitehaven, GB
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Lees wat reviewers zeggen
To many people allowed in each session and overcrowding some people just booking sessions and not showing up they should be made to pay for that session also in fast lane swimming people a... Toon meer
Bedrijf heeft geantwoord
Excellent I did not get the name of the instructor at (Copeland) was a male and my daughter (6) was very nervous and can’t swim… he was very caring and made her at ease and even let me (Mam) stay in... Toon meer
Bedrijf heeft geantwoord
I have just become a member, I’m frustrated with the booking system. It always seems to be a waiting a list that I’m put on. The classes go on at 22.00 pm for the next week. You are notified by emai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Cleator Moor Road, CA28 8RW, Whitehaven, Verenigd Koninkrijk
4,2
Goed
22 reviews
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Copeland pool staff are amazing
I use Copeland pool gym and aqua regularly the staff are so friendly and helpful nothing is to much trouble and they make my visit a pleasure and I look forward to to my visit 5 times a week
29 januari 2026
Review zonder uitnodiging
Antwoord van Better - Copeland Pool & Fitness Centre
Hi Susan,
Thank you so much for this lovely review!
We’re thrilled to hear how much you enjoy using our Copeland Pool & Fitness Centre, and that our Centre Team helps make every visit a pleasure.
Knowing you look forward to coming along five times a week really means a lot to us.
We truly appreciate your support and look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Great first swimming lesson.
5 januari 2026
Antwoord van Better - Copeland Pool & Fitness Centre
Hello Stuart.
Thank you for your 5-star review.
Kind regards
welcoming
I was made to feel comfortable and welcomed. The staff were pleasant and helpful. There is a good variety of equipment and classes.
28 oktober 2025
Antwoord van Better - Copeland Pool & Fitness Centre
Dear Andrew,
Thank you for taking the time to appreciate our facilities and staff. We are pleased to see that our efforts are recognized and valued.
We are delighted to have you as a customer.
Warm regards,
Sara
Antwoord van Better - Copeland Pool & Fitness Centre
Hello Joanne,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Easy app to use and book my gym session…
Easy app to use and book my gym session and swim
30 juli 2025
Antwoord van Better - Copeland Pool & Fitness Centre
Hi Helen,
Thank you so much for taking the time to share your thoughts with us!
We’re thrilled to learn that you find our app user-friendly for booking your gym sessions and swim times at the Copeland Pool & Fitness Centre. It's great to know that it enhances your experience at our facility. If you ever have any questions, need further assistance, or have any suggestions on how we can make the app even better, please don’t hesitate to get in touch. We value your input!
Best regards,
Charmaine
I have just become a member
I have just become a member, I’m frustrated with the booking system. It always seems to be a waiting a list that I’m put on. The classes go on at 22.00 pm for the next week. You are notified by emails if a class becomes available. I work 5 days a week & by the time I open the email the class is not available. I feel I am not getting the benefit from my membership.
frustrating the booking system.
7 juli 2025
Antwoord van Better - Copeland Pool & Fitness Centre
Hi Fiona,
Thank you for sharing your feedback and welcome to our community! We’re sorry to hear that the booking system has been frustrating for you. We understand how important it is to secure a spot in the classes you want, especially with a busy work schedule.
We’re continuously working on improving the booking process to make it more convenient and fair for all members. In the meantime, if you have any specific time preferences or need assistance with booking, please don’t hesitate to reach out to our support team — we’d be happy to help.
Thanks again for your patience and for being part of our community!
Best regards,
Charmaine
Reception staff lovely
Reception staff lovely, class i went to was fun.
Unfortunately the cleanliness let it down changing rooms smelly and dirty along with the toliets.
10 juli 2025
Antwoord van Better - Copeland Pool & Fitness Centre
Hi Katy,
Thank you for taking the time to share your feedback. We're so glad to hear you enjoyed the class and found our reception team welcoming — that means a lot to us!
We’re really sorry to hear about the cleanliness issues in the changing rooms and toilets. This isn’t the standard we aim to uphold, and we appreciate you bringing it to our attention. We've passed your comments on to the relevant team so we can address this promptly.
We hope to welcome you back soon and provide a much better experience all around.
Kind regards,
Charmaine
Antwoord van Better - Copeland Pool & Fitness Centre
Hi Amanda
Thank you for your review.
It's wonderful to hear that you're enjoying your experience at the Copeland Pool & Fitness Centre and have met the centre staff!
Kind Regards
Amir
Pool and gym
It is so handy having the choice of joining a gym with a pool, then having the option to join other local and national, me and my kids love the swimming baths
27 mei 2025
Antwoord van Better - Copeland Pool & Fitness Centre
Hi Mr P Kiggins,
Thank you so much for your kind words!
We’re thrilled to hear that you and your kids love the swimming pool at the Copeland Pool & Fitness Centre. It’s great that you enjoy the flexibility of our gym options and facilities. We look forward to seeing you and your family again soon!
Kind regards,
Charmaine
Easy to book swimming slots
6 november 2024
Antwoord van Better - Copeland Pool & Fitness Centre
Hi Sue
Thank you for the review.
We are very pleased to see you find it easy to make bookings with us and we hope you enjoy the swim sessions available!
Thank you for choosing Better.
Kind Regards
Amir
Miserable
Miserable, joyless staff. Don’t bother bringing kids unless they don’t enjoy having fun.
30 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Copeland Pool & Fitness Centre
Good Evening Silly Sr,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our customers, as it helps us understand their experiences and improve our services.
We are sincerely sorry to learn about your recent visit to the Copeland Pool & Fitness Centre with your children. It’s disheartening to hear that your experience did not meet the high standards of customer service that we strive to maintain. We understand how important it is for families to enjoy their time together at our facility, and we regret that we fell short during your visit.
Please know that we take your concerns seriously. We are committed to providing an enjoyable and seamless experience for all our guests, and feedback like yours is crucial in helping us achieve that goal. We would love the opportunity to discuss this matter further and see how we can make things right.
Thank you once again for your valuable input. We hope to welcome you back to the Copeland Pool & Fitness Centre soon and provide you with the exceptional service you deserve.
Warm regards,
Charmaine
Joining the whitehaven swimming baths
I went to the baths to enquire on how to join the swimming and find out times and what to do etc.
It was pretty busy at the time but a young guy on the reception explained about the app helped me download it, he also explained how you book in. He was really kind and went over and above to help me set up my membership. Thanks to him I am enjoying my swims. I have noticed that all the staff in the whitehaven swimming baths are really polite and friendly, which helps when you walk in a new place alone. Thanks everyone.
16 september 2024
Antwoord van Better - Copeland Pool & Fitness Centre
Good Evening Jan,
Thank you for your review.
We are delighted to hear that the staff at the Whitehaven Leisure Centre were extremely helpful and patient when you attended the Centre recently.
We are committed to providing exceptional service and creating a welcoming environment for all our members. Your positive experience is a testament to our dedication.
Thank you for being a part of our community.
Kind regards,
Charmaine
The gym was clean and was a nice…
The gym was clean and was a nice environment to be able to go and help my weight loss
12 augustus 2024
Antwoord van Better - Copeland Pool & Fitness Centre
Hi Ruth,
Thank you for your review.
We are so happy to hear you are enjoying Copeland Pool and Fitness Centre and that attending the gym has helped contribute to your weight loss!
Keep up the good work!
Warm Regards
Hazal
Great gym
Friendly staff
Clean facilities
Useful workout equipment
Peaceful gym environment
2 juli 2024
Antwoord van Better - Copeland Pool & Fitness Centre
Good afternoon Katherine,
We acknowledge receipt of your review and would like to express our gratitude for taking the time to share your feedback.
We are pleased to learn of your satisfaction with your membership at the Copeland Pool & Fitness Centre. It is indeed gratifying to hear that the facilities are meticulously maintained, and that our staff have provided you with a warm and hospitable experience. Additionally, we are glad to know that the gym is equipped with all the necessary apparatus to accommodate your fitness regimen. Thank you for choosing our facility, and we look forward to continuing to provide you with excellent service.
Please feel free to reach out to us if you have any further suggestions or comments.
Best regards,
Charmaine
Antwoord van Better - Copeland Pool & Fitness Centre
Hi Dave,
Thank you for your review.
We are so happy to hear that you have the booking process easy to navigate!
Warm Regards
Hazal
The young man behind the desk was sooo…
The young man behind the desk was sooo lovely...he helped me sort out my app on my phone....which wasnt working....really helpful....and very pleasant too...x
21 maart 2024
Antwoord van Better - Copeland Pool & Fitness Centre
Good Afternoon Teresa,
Thank you for your review.
We are very happy to hear that the staff member at the reception desk at the Copeland Pool was friendly and professional when you attended and required help with your App. We are also delighted to hear that he was able to resolve your issue so you are now able to use the App to make bookings and scan into the centre. I will ensure to pass on your lovely feedback for the attention of the centre so the member of staff in question receives the recognition they deserve.
Hope this helps.
Warm regards,
Charmaine
Just a pleasant place to workout with…
Just a pleasant place to workout with friendly staff on hand
16 januari 2024
Antwoord van Better - Copeland Pool & Fitness Centre
Good Evening Kevin,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Copeland Pool & Fitness Centre. We pride ourselves on our Customer Service excellence so we are happy to hear that this is the service you have received so far. I will pass on your lovely feedback for the attention of the centre.
Kind regards,
Charmaine
Friendly
Friendly, helpful staff . Pool is very clean and maintained.
Downside for me is the changing rooms , they need a good clean and maintained better. Flip flops are a must am afraid.
27 december 2023
Antwoord van Better - Copeland Pool & Fitness Centre
Hi Vanessa,
Thank you for your review.
We are pleased to hear about your positive experience at Copeland and will pass on your feedback about the cleanliness of the centre directly to them.
Warm Regards
Hazal
Grant at reception was very helpful at…
Grant at reception was very helpful at showing us around the gym, answering our questions and helping us sign in.
31 oktober 2023
Antwoord van Better - Copeland Pool & Fitness Centre
Hi Kim,
Thank you for your review.
We are delighted to hear that Grant was so helpful and we have passed your excellent feedback to the centre.
Warm Regards
Hazal
To busy overcrowding seam to allow to many people in each session and allow people to use floats to dawdle in fast lane swimming also lots of people just booking sessions and not showing up
To many people allowed in each session and overcrowding some people just booking sessions and not showing up they should be made to pay for that session also in fast lane swimming people are allowed to dawdle about on floats
Disrupting other trying to do a decent swim
10 oktober 2023
Antwoord van Better - Copeland Pool & Fitness Centre
Hi John,
Thank you for your review.
We are disappointed to hear you have had an issue with overcrowding.
Our centres are very popular and we do give the option for people to book specific sessions so that this does not happen.
If customers book and don't show up, they do lose their slot and do not get their ticket price returned.
Warm Regards
Hazal
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