This past Friday (28/08/2026) was my son’s first day of academic swimming lessons, which started at 6:00 PM. I saw a boy pushing other children into the pool multiple times, but the coach only noticed... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGrey Mare Lane Beswick Manchester, �M11 3ND Manchester, GB
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Lees wat reviewers zeggen
My children have really enjoyed the swimming centre from their very first day. The staff are friendly, welcoming, and supportive, and the lessons are enjoyable and well organised. I have seen my child... Toon meer
Bedrijf heeft geantwoord
Nice place to teach my son how to swim, I am happy with pool and stuff is very professional and polite.
Bedrijf heeft geantwoord
We decided to living our life healthier. Me and my son wanted to be more active and stronger. I have attended recently on a Gym induction session. This was the very first time when I could take a... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Grey Mare Lane Beswick Manchester, �M11 3ND, Manchester, Verenigd Koninkrijk
4,0
Goed
34 reviews
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Poor safety and lack of awareness
This past Friday (28/08/2026) was my son’s first day of academic swimming lessons, which started at 6:00 PM. I saw a boy pushing other children into the pool multiple times, but the coach only noticed it once. The boy was very disruptive—he didn’t listen to the coach or follow instructions, and instead just kept doing his own thing. The coach was often looking elsewhere and talking to other people, rather than watching the children individually. This is a serious safety concern. Even the safety officers didn’t seem to notice anything. I believe this can be clearly seen if you review the CCTV footage.
28 augustus 2026
Antwoord van Better - East Manchester Leisure Centre
Good Morning,
Thank you for your review!
We're deeply sorry to hear about your son's recent experience during his swimming lesson, particularly as this was his first Academy class.
We take the health and safety of our customers seriously, and we apologise if we failed in this situation.
We appreciate you bringing this to our attention, and we'll raise this with the team for further review.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Nice place to teach my son how to swim
Nice place to teach my son how to swim, I am happy with pool and stuff is very professional and polite.
20 augustus 2026
Antwoord van Better - East Manchester Leisure Centre
Hi Abdullakh,
Thank you very much for your 5-star review.
I am really pleased that you are finding East Machester Leisure Centre a nice place for your son's lessons and that you are happy with our staff.
I hope he continues to enjoy his lessons with us.
Kind regards,
Shirley
My children have really enjoyed the…
My children have really enjoyed the swimming centre from their very first day. The staff are friendly, welcoming, and supportive, and the lessons are enjoyable and well organised. I have seen my children become more confident in the water, and they always look forward to their swimming sessions. I would highly recommend this swimming centre to other families.
18 augustus 2026
Antwoord van Better - East Manchester Leisure Centre
Hi Yousef,
Thank you for sharing such fantastic feedback about your family's experience at East Manchester Leisure Centre.
We are delighted to hear that your children have enjoyed their swimming lessons from the very beginning and that our team has helped create a friendly, welcoming, and supportive environment. It is especially rewarding to know that you have seen their confidence grow in the water and that they look forward to every session.
Thank you for your recommendation. We truly appreciate your support and look forward to being part of your children's swimming journey for many years to come.
Warm Regards,
Hazal
Hello
Hello, my visit was ok, I was disappointed that some machines in the gym were dirty and the walls and floor needed a wipe down in parts. Also a long wait to go on as not many machines.
10 augustus 2026
Antwoord van Better - East Manchester Leisure Centre
Hi Jacqueline,
Thank you for taking the time to share your feedback.
We are sorry to hear that some of the gym equipment and areas of the facility did not meet your expectations for cleanliness during your visit. We also understand your frustration regarding the wait times for equipment when the gym is busy.
Your comments regarding cleanliness and equipment availability have been noted and will be shared with the relevant team for review.
Warm Regards,
Hazal
The instructor was very patient and…
The instructor was very patient and this kept the babies was happy and relaxed
2 juni 2026
Antwoord van Better - East Manchester Leisure Centre
Hi Maxine,
Thank you for your wonderful review!
We're thrilled to hear that our instructor was very patient in keeping the little ones happy and relaxed during their swimming lesson.
We can't wait to welcome you both back next week!
Warm Regards,
Kaisha
Friendly and helpful staffs
Friendly and helpful staffs. Nice and clean centre. A wide variety of fitness classes.
29 april 2026
Antwoord van Better - East Manchester Leisure Centre
Hi Anh,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying East Manchester Leisure Centre!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
Antwoord van Better - East Manchester Leisure Centre
Hi Stephen,
Thanks for your review.
We are so pleased to hear that the staff at East Manchester Leisure Centre have been so supportive!
Warm Regards,
Azaria
Location great but your prices is way…to high for what we get in side
Location great but your prices is way to expensive considering you don't any new equipment you bring in second hand stuff that breaks and takes weeks to fix no sauna which would be nice to have and lower membership atm prices are to high for joke gym
25 februari 2026
Antwoord van Better - East Manchester Leisure Centre
Good Afternoon,
Thank you for sharing your feedback with us!
We’re pleased to hear that you appreciate the location of our East Manchester Leisure Centre.
However, we’re sorry about the disappointment caused by some of the aspects of the facility.
We'd like to note that your Membership also enables you to attend fitness classes and swimming activities.
We're more than happy to pass on your feedback regarding our equipment and pricing to the wider team for further review.
Thank you again for your review!
Warm Regards,
Kaisha
Entire process for joining as member …user-friendly
Entire process for joining as member is very smooth and transparent. The staff is quite helpful!
7 februari 2026
Antwoord van Better - East Manchester Leisure Centre
Hello Patil,
Thank you for taking the time to share your review with us.
We are thrilled to hear that your experience joining East Manchester Leisure was smooth and transparent.
It’s wonderful to know that you found our staff to be helpful.
We sincerely hope you continue to enjoy your time at East Manchester Leisure.
Kind regards
Leasure centre Manchester
The staff were so easy to speak to.infact Everybody in there were so helpfull it felt so relaxing.
13 januari 2026
Antwoord van Better - East Manchester Leisure Centre
Hi Adrian
Thank you for your review.
It is great to see that the staff and members have been able to create a great atmosphere at the East Manchester Leisure Centre, and we hope you enjoy using the facilities!
Kind Regards
Amir
My kids enjoyed it
10 december 2025
Antwoord van Better - East Manchester Leisure Centre
Hi Aye
Thank you for your review.
We are very pleased to see that your children are enjoying their experience at East Manchester Leisure Centre, and we hope to see you all again soon!
Kind Regards
Amir
First visit
Sean, the i structor was very patient and answered all my queries on the assessment process. The staff on the front desk assissted me with the app, qr code reading and how to book sessions. They were very patient with me. They are a credit to the venue.
1 december 2025
Antwoord van Better - East Manchester Leisure Centre
Hello Stewart,
Thank you for your comments and feedback.
Kind Regards
Antwoord van Better - East Manchester Leisure Centre
Hi Mary
Thank you for your review.
It is great to see you are having an all-around good experience at East Manchester Leisure Centre and that the location works well for you!
Thank you for choosing Better!
Kind Regards
Amir
East Manchester Leisure, could be better
I used to go to the Abraham Center, new building; the gym there has more options for gym equipment and quantity.
In the centre of East Manchester, the gym is small and doesn't have many gym equipment.
For the price, I think it's expensive, especially if you're going to use only the gym.
To enter into the build as a members, on my opinion it is no safe. As there is no gate, you just need to scan at reception and walk in.
27 oktober 2025
Antwoord van Better - East Manchester Leisure Centre
Hi Jc
Thank you for your review.
We appreciate you spending the time to provide feedback on your recent experience.
Kind Regards
Amir
Antwoord van Better - East Manchester Leisure Centre
Hi Paul
Thank you for your review.
It is great to see the staff at East Manchester Leisure Centre are creating a friendly environment and have been able to help with your enquiries.
If you have any further questions, please do not hesitate to reach out!
Kind Regards
Amir
Inability of system ro set up account successfully Registration of account
Registration of account and making payment to 2 weeks after spending more than 3 hours at East Manchester Leisure Centre on 4 different occasions trying and trying with no avail! My experience was so bad that remembering it gives me PTSD. The manager was so clueless, lack customer service skill and vindictive, blaming me for their poorly set up IT system!
26 september 2025
Antwoord van Better - East Manchester Leisure Centre
Hi Emmanuel
Thank you for your review,
We are very sorry to hear about your recent experience at the East Manchester Leisure Centre, and an email has been sent to you directly to obtain more information.
Please reply to the email at your earliest convenience.
Kind Regards
Amir
It's a good gym but ...
It's a good gym. Staff are lovely but the only issue is the equipment are old and broken down and there isn't enough stations. Especially benches. I spend most my time waiting for a turn then my actual sets.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Better - East Manchester Leisure Centre
Hello,
Thank you for your feedback
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
Antwoord van Better - East Manchester Leisure Centre
Hi Randy,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our staff and trainers at the East Manchester Leisure Centre. Your feedback means a lot to us, and we look forward to continuing to support you on your journey!
Kind regards,
Charmaine
Good service and comincation excellent…
Good service and comincation excellent customer service relabel staff
16 mei 2025
Antwoord van Better - East Manchester Leisure Centre
Hi M Hasan,
Thank you so much for your kind words!
We are delighted to hear that you had a great experience with our service and communication at the East Manchester Leisure Centre. Our team takes pride in providing excellent customer care, and your feedback means a lot to us. We look forward to serving you again soon!
Warm regards,
Charmaine
Easy access and not to busy.
1 april 2025
Antwoord van Better - East Manchester Leisure Centre
Hi Andrew,
Thank you for your feedback!
We're glad to hear you found the access easy and the atmosphere not too busy at the East Manchester Leisure Centre. We strive to create a convenient and comfortable experience for everyone!
Hope to see you again soon.
Warm regards,
Charmaine
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