My 8 years old had her roller skating birthday at Faringdon leisure centre. She, her friends as well as her parents had an amazing time with the music and lights. The children who didn’t have rol... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieFernham Road, SN7 7LB Faringdon, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We had such a wonderful experience at the disco roller skate party! From the very beginning, we felt warmly welcomed, and I really appreciated that the party started on time with no delays. All th... Toon meer
Bedrijf heeft geantwoord
Changing rooms and toilets smell and are dirty; Floor is filthy as parents’ waiting area is by the pool, washing all shoe dirt into the pool; Every lesson my son had was with a different coach who... Toon meer
Bedrijf heeft geantwoord
Really pleased to see the introduction of low ratio group swimming lessons. My son has always enjoyed lessons at Faringdon but gets so much more out of them in a smaller group, with more hands on sup... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Fernham Road, SN7 7LB, Faringdon, Verenigd Koninkrijk
4,0
Goed
28 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Didn’t realise you had to pay two…
Didn’t realise you had to pay two months up front plus a joining fee, it’s a lot when signing up two children
7 september 2024
Antwoord van Better - Faringdon Leisure Centre
Good Afternoon Kim,
Thank you for your review.
We are sorry you were unaware of the advance fee associated with swimming lessons when you signed your children up at the Faringdon Leisure Centre. This fee is used as your child's final month of membership when you request to cancel the membership in the future and we do not collect from your bank. We appreciate your feedback regarding the sign-up process and I will ensure to pass this on to the Web Developers and the Online Joining Team.
We hope your children enjoy their swimming Lessons at the Faringdon Leisure Centre.
Kind regards,
Charmaine
Disappointed
Pool was filthy with large deposits of sand and cold.
There is no availability in any of the evening classes, so I am expected to pay for a membership that is not being fully offered to me.
25 juli 2024
Antwoord van Better - Faringdon Leisure Centre
Hi Clare,
Thank you for your review.
We are sorry to hear that you found the pool to be filthy and cold and have passed this to the centre.
As a member you have access to 7 days advance booking, whereas non-members only have 5 days advanced booking.
Your membership gives you access to gym, swimming and fitness classes so if one activity is fully booked, you are able to use other facilities/activities.
Warm Regards
Hazal
There are a mix of different classes at…
There are a mix of different classes at the gym. The teachers are very good.
Also the staff at the gym are helpful and friendly.
The main disadvantage is there are limited numbers for the classes so you have to book quickly, as soon as they are released. As they get booked very quickly.
29 juli 2024
Antwoord van Better - Faringdon Leisure Centre
Hi Kamala
Thank you for your review.
It's wonderful to see that you are participating in various fitness classes we offer and have had the opportunity to speak with and meet our staff and instructors.
Please note for future bookings, our fitness classes are made available for booking 7 days in advance to ensure all members have the opportunity to reserve the classes they prefer!
Kind Regards
Amir
Good and areas to improve
Positives - Good equipment, plenty of free slots for swimming and gym use. The staff are friendly and very helpful.
Development - So many of the classes are full. If unable to offer a variety or put on additional classes, then this should be reflected in the pricing structure.
Be good to remove the sand out of the pool - I use to live near a beach and use our local pool and that didn't have anywhere near as much as this pool has.
29 juli 2024
Antwoord van Better - Faringdon Leisure Centre
Hi Richard,
Thank you for your review.
We are happy to receive your feedback in relation to our Faringdon branch and have passed this to the centre.
Warm Regards
Hazal
I am still waiting for the gym to get…
I am still waiting for the gym to get back to me to book an induction.
18 april 2024
Antwoord van Better - Faringdon Leisure Centre
Hi Penny,
Thank you for your review.
If you would like to book an induction you can do so via the app or by emailing the centre directly: Faringdon@GLL.ORG
Warm Regards
Hazal
Feedback of swimming and functional training
Clean, easy to book and I really like the double lane for swimming as it allows for overtaking and you can swim butterfly without being too close to the swimmer going in the opposite direction. However, I do feel that the functional trg area needs jump boxes, heavier DBs and a half rack.
12 april 2024
Antwoord van Better - Faringdon Leisure Centre
Hi
We are delighted to hear that you are enjoying your time at our Faringdon Leisure Centre.
Your feedback about the equipment has been noted and will be forwarded to the Centre for consideration.
We hope this will contribute to an improved experience with us.
Thank you for taking the time to leave a review.
Kind Regards
Amir
There was no induction when I joined
There was no induction when I joined, introduction to the gym or anything else. Also Health and Safety evacuation plans explained or where to go for help.
Understandably there is a repair/refurbishment of the changing rooms going on, but no indication how long this will take to complete.
3 januari 2024
Antwoord van Better - Faringdon Leisure Centre
Good Evening David,
Thank you for your review.
Please be advised that you are required to book an Induction online via your profile if you would like to be shown how to use the apparatus in the Gym. This is not something that is mandatory and is optional for customers who wish to undertake one. Our evacuation plans are usually on the wall in each centre so if you do not see this, please speak to a member of the team at the centre and they will show you this. They can also advise you on the date the changing rooms will become available after the refurbishment.
We hope you can continue to enjoy your membership at the Faringdon leisure centre.
Kind regards,
Charmaine
Looks like it’s had a refurbishment…
Looks like it’s had a refurbishment recently. Looks good.
Sauna and steam room were good, however they are only available during swim for fitness which is a shame as they are only on at awkward times due to being next to a college.
The pool has a lot of sand in it, presumably from people returning from holidays with sandy swimwear.
All nice and clean and the showers were hot which makes a change from some places.
Does get a little busy in the pool but is manageable to get a good session out of it.
20 december 2023
Antwoord van Better - Faringdon Leisure Centre
Hi Matt,
Thank you for your review.
We are happy to hear that you are enjoying Faringdon Leisure Centre and we appreciate your feedback.
Warm Regards
Hazal
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.