One of the best decision to join my horley leisure centre. Clean, supportive staff and with advance equipment.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieAnderson Close, RH6 8RJ Horley, GB
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Lees wat reviewers zeggen
Lovely leisure centre, clean and with really helpful reception staff, particularly the young lady on duty early evening. You were let down by 2 of the 4 showers being out of order. Also felt, as a new... Toon meer
Bedrijf heeft geantwoord
A lovely leisure centre , always greeted with polite staff . Willing to help and answer questions. Have just joined as a member as I really enjoy swimming. Plenty of other activities.
Bedrijf heeft geantwoord
The concept of Better is great. The staff at Horley are all fantastic and so welcoming including the cleaner - there is always such a nice atmosphere there. It offers great value and the opportuni... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Anderson Close, RH6 8RJ, Horley, Verenigd Koninkrijk
4,6
Uitstekend
62 reviews
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I recently had an extremely…
I recently had an extremely disappointing experience with this gym. Despite having a legally binding, signed contract from my school for this academic year, they outright refused to accept it. This lack of professionalism is a complete waste of time, especially when all necessary documentation was provided and should have been valid. It’s frustrating to deal with an establishment that disregards legal agreements, showing a blatant disregard for their customers’ time and commitments. Not recommended if you’re looking for a gym that values professionalism and respects contractual obligations.
2 november 2024
Review zonder uitnodiging
Antwoord van Better - Horley Leisure Centre
Good Evening Claudio,
Thank you for your review.
I am very sorry to hear of your recent experience when providing documentation for your membership. Are you please able to clarify your membership details so I can look into this issue for you and see why your document has been rejected?
Kind regards,
Charmaine
Read the small print
Helpful staff who, when I asked why my morning swim booking was not available, they pointed out that I had booked the training pool for an adult session. Apparently lots of people do this and you need to check. It would be good if it warned you that as an adult you are booking a swim session in a 90cm pool!
17 oktober 2024
Antwoord van Better - Horley Leisure Centre
Hi Paul,
Thanks for your review.
We are pleased to hear the staff were so helpful and explained the booking process and the different sessions.
Warm Regards
Hazal
Extremely accommodating and friendly
My GP recommended that I do water activities due to the permanent damage to my lower spine which will help due to the damage caused to my heart by a heart attack.
Better has extremely friendly staff both on the phone and in person. Classes can be cancelled 4 hours before they start and the money is given as a credit. As a disabled person who suffers with chronic pain and never knows how I'm going to feel each day, this is an amazing service.
30 september 2024
Antwoord van Better - Horley Leisure Centre
Hi Davie,
Thanks for your review.
It is fabulous to hear that you are enjoying Horley and that we have been able to support you on your fitness journey!
Warm Regards
Hazal
Excellent pool party!
Excellent pool party at Horley!! Highly recommend!!
Booking, reception & lifeguards were all excellent. Super well organised. Great changing facilities ready for our group. Inflatable excellent fun & lifeguards were superb - fun & safe. Very professional. Studio for food after excellent facility. Will do it again.
21 september 2024
Review zonder uitnodiging
Antwoord van Better - Horley Leisure Centre
Hi Claire,
Thanks for your review.
We are delighted that you are so impressed by your recent visit to Horley and that due to the fantastic experience and great staff you want to come back and do it all over again!
We hope to see you again soon and thanks again for your excellent feedback!
The staff have all been friendly and…
The staff have all been friendly and helpful
The changing rooms could do with an update
27 augustus 2024
Antwoord van Better - Horley Leisure Centre
Good Evening H King,
I appreciate the time you took to share your feedback with us.
We are pleased to learn that the Horley Leisure Centre's personnel and amenities have met your requirements. We appreciate your feedback on the changing facilities and will pass this onto the centre management team. It is our hope that you will continue to benefit from your membership and the diverse range of activities available at our facility.
Best regards,
Charmaine
Everyone has been so helpful and kind…
Everyone has been so helpful and kind and supportive.
1 augustus 2024
Antwoord van Better - Horley Leisure Centre
HI Lorna,
Thank you for your review.
We are so pleased to hear that everyone at Horley has been so helpful, supportive and kind.
Our customers are at the heart of everything we do and we are glad this has been reflected in the service you have received.
Warm Regards
Hazal
I had a health assessment with Caroline…
I had a health assessment with Caroline and she listened to my concerns and started me on an easy programme in the gym. Recognizing my limitations and didn't suggest a programme I could not complete
24 juli 2024
Antwoord van Better - Horley Leisure Centre
Hi Ann,
Thanks for your review.
We are so pleased to hear that Caroline was able to assist you and tailor the exercise programme to your individual requirements!
Warm Regards
Hazal
Helpful staff and never gets overbooked…
Helpful staff and never gets overbooked for swimming
1 augustus 2024
Antwoord van Better - Horley Leisure Centre
Hi Claire,
Thanks for your review.
We are so pleased to hear you are enjoying Horley Leisure Centre!
Warm Regards
Hazal
Well organised operation Easy to book…
Well organised operation Easy to book online Easy to cancel bookings Great Customer service What more can I ask for
8 juli 2024
Antwoord van Better - Horley Leisure Centre
Good Afternoon Mark,
Thank you for your review.
We are delighted to hear that you find our online platform easy to navigate to be able to make and cancel bookings at your ease. We hope you continue to enjoy your Health & Fitness at the Horley Leisure Centre.
Kind regards,
Charmaine
Horley leisure
I am enjoying the services as they’re all new to me. The premises are light, airy and clean. There could be a lot more classes for yoga, Pilates and aqua as they book up so quickly especially during the morning slots. Good instructors there.
2 april 2024
Antwoord van Better - Horley Leisure Centre
Dear Susie,
I hope this message finds you well. I wanted to personally thank you for taking the time to leave a review of The Horley Leisure Centre. Your feedback is extremely valuable to us and we appreciate your kind words.
We are thrilled to hear that you are enjoying the Fitness Classes and the Fitness Instructors at our facility. Our team works hard to provide a welcoming and supportive environment for our members, and it's always rewarding to hear that our efforts are paying off.
If you have any further feedback or suggestions for how we can continue to improve our services, please don't hesitate to let us know. We are committed to providing the best possible experience for all of our guests, and your input is essential to that process.
Thanks again for your review, Susie. We look forward to seeing you at The Horley Leisure Centre soon!
Best regards,
Charmaine
No more techno gym equipment its the worst kind of gym equipment
Lots of the machines don’t work and there isn’t many variations of machines there too much techno gym equipment and it just dosent target the right muscle group and there need to be less of those pushing hand grip machines no one uses them and there’s too many add more machine that target the chest as there is only two as far as I’m aware
9 april 2024
Antwoord van Better - Horley Leisure Centre
Hi
Thank you for taking your time to leave a review
We are sorry to see you do not like the Techno-Gym equipment at our centre.
Your feedback has been passed on to the centre.
Kind Regards
Amir
There is something for everyone
There is something for everyone, the reception staff are very helpful and friendly. The pickle ball was great fun and the yoga very relaxing. I enjoyed the gym with a variety of equipment, the overall experience is easy with no complicated procedures just join, park and go.
Reception can help with the joining procedure on the ipads.
27 november 2023
Antwoord van Better - Horley Leisure Centre
Good Evening Kathy,
Thank you for your review.
We are delighted to hear that you are enjoying the Horley leisure centre and the great activities they have available at this centre. We are also happy to hear that you enjoyed your Pickleball & Yoga session and the variety of equipment available in the Gym/studio. We hope you continue to enjoy your membership at this facility.
Kind regards,
Charmaine
The staff at Horley Leisure Centre…
The staff at Horley Leisure Centre couldn’t have been more helpful. They made my joining a pleasure rather than a chore.
26 oktober 2023
Antwoord van Better - Horley Leisure Centre
Hi
Thank you for taking the team to leave a review,
We are very proud to see the Horley Leisure Centre team receive a 5-star review.
We hope you enjoy your time at the centre.
I will forward your review to the Horley General Manager.
Kind Regards
Amir
Staff were very helpful
29 september 2023
Antwoord van Better - Horley Leisure Centre
Hi
Thank you for leaving us a review.
We are proud to see our staff receiving feedback and happy they were able to help.
Please feel free to ask questions and speak to the team if you have any queries.
Kind Regards
Amir
Lovely leisure centre
Lovely leisure centre, clean and with really helpful reception staff, particularly the young lady on duty early evening. You were let down by 2 of the 4 showers being out of order. Also felt, as a newby, more information could have been given to start us off - how to enter the centre (without having to ask), what we needed for the lesson. This could be dealt with via a message app if the instructor doesn’t have the time.
26 september 2023
Antwoord van Better - Horley Leisure Centre
Hi Helen,
Thank you for your review.
We are pleased to hear of your positive experience at Horley and have passed your feedback and suggestions onto the centre.
Warm Regards
Hazal
friendly helpful staff
20 september 2023
Antwoord van Better - Horley Leisure Centre
Dear Steven,
Thank you very much for submitting feedback on our service.
It is great to hear that we have been able to help you.
Not a great experience at all
Not a great experience at all. Booked on to a 'swim for all' session with the family but as soon as we got in the pool, the 'fun police' were all over us asking how far our children could swim. My daughter swam a whole length on her back but apparently this isn't allowed, she had to prove she can swim on her front? Even though she did swim back on her front, for the whole rest of our session their beady eyes were on us constantly making us feel very uncomfortable and making it a very joyless experience. I think the website should re-title 'swim for ALL' as 'swim for strong swimmers ONLY'. Needless to say we won't be going back.
31 augustus 2023
Review zonder uitnodiging
Antwoord van Better - Horley Leisure Centre
Hi Caroline,
Thank you for your review.
It is stated in our swim safety rules that: Swim testing by lifeguards may be implemented to check the ability of swimmers before they are allowed into the deep end of the main pool. This will be at the discretion of the lifeguard on position.
This is for health and safety reasons. I am sorry if you did not feel that this was dealt with in the best way but the lifeguards are there to ensure the safety of all of our customers and this may be in the form of keeping an eye on some customers who they feel are not strong swimmers to make sure they are safe.
We hope that this does not discourage you from attending our centres.
Warm Regards
Hazal
The lady at reception Caroline was…
The lady at reception Caroline was incredibly helpful.
27 juni 2023
Antwoord van Better - Horley Leisure Centre
Hi Kenny,
Thank you for taking the time to leave us a 5-star review.
We are happy to hear that you are happy with the level of service being offered by our brilliant staff member Caroline.
We hope you have enjoyed using our fantastic facilities so far and continue to do so.
Thank you for choosing Better.
Staff is very courtious and booking is…
Staff is very courtious and booking is effortless.
28 juni 2023
Antwoord van Better - Horley Leisure Centre
Hi Carlos,
We appreciate your feedback!
It's fantastic to hear that our staff has been courteous and that the booking process has been effortless for you.
Thank you for your support!
Kind regards
Ivy
Dreadful first experience of a group…
Dreadful first experience of a group class (Aquarobics) last night. No differentiation from the trainer, not a clue what was an exercise for the class or her just ‘dancing’ around. Will not be going again! Also, no explanation in the changing rooms about using / releasing the key in the lockers ! Really not impressed !
26 juni 2023
Antwoord van Better - Horley Leisure Centre
Dear Janice,
We apologise for your disappointing first experience. Your feedback is valuable to us and helps us improve.
If you would like to provide additional information, we can address any specific areas for improvement and pass on the feedback to the team at the centre.
Thank you for your feedback, and we hope to serve you better in the future.
Kind regards,
Ivy
Customer Service Advisor
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