We recently had a soft play birthday party for my daughter at Keynsham Leisure Centre. Everything was very well organised, set up, clean, and the staff were fantastic. My daughter and her friends all... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieTemple Street, BS31 1HE Keynsham, GB
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Lees wat reviewers zeggen
We organised our daughter’s 4th birthday party in the Keynsham Leisure Centre Soft play. The staff have been absolutely amazing, friendly, accommodating and personable. They prepared everything in tim... Toon meer
Bedrijf heeft geantwoord
Wanted to join a local gym/leisure centre mainly for going to the gym and occasional swimming. There is a bit of a lack of membership options, you basically have to have a full membership, which... Toon meer
Bedrijf heeft geantwoord
The app system is absolutely awful! I have a chronic health issues and a disability and dealing with this has been rage inducing and exhausting. I have now been promised by the manager or Keynsham tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Temple Street, BS31 1HE, Keynsham, Verenigd Koninkrijk
4,4
Uitstekend
47 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The team I see are always ready to…
The team I see are always ready to listen and help if needed.
11 juli 2025
Antwoord van Better - Keynsham Leisure Centre
Hello Peter,
Thank you for your comments and Feedback.
Kind Regards.
It was fun and the staff including my…
It was fun and the staff including my uncle were ace
26 juni 2025
Antwoord van Better - Keynsham Leisure Centre
Hi Ruth,
Thanks for your review.
We are so happy to hear that you had so much fun at Keynsham!
Warm Regards
Hazal
Excellent facilities
Excellent facilities, spotlessly clean throughout ⭐
30 mei 2025
Review zonder uitnodiging
Antwoord van Better - Keynsham Leisure Centre
Hi JP,
Thanks for your review.
We are so glad to hear that you are enjoying the excellent facilities at Keynsham!
Warm Regards
Hazal
Went to get my son joined up with this…
Went to get my son joined up with this gym in Keynsham and paid 37 pound only to fined out its 15 pound for him as he's 13 not happy at all stay away from this place
23 mei 2025
Review zonder uitnodiging
Antwoord van Better - Keynsham Leisure Centre
Hi Donna,
Thank you for sharing your experience.
We’re really sorry to hear about the confusion regarding the membership fee for your son. Our pricing does vary by age, and it sounds like there may have been a misunderstanding at the time of payment. We’d love to look into this further and see how we can make things right for you. Please contact us directly at customerservices@gll.org so we can assist you promptly.
We appreciate your feedback and hope to resolve this for you soon.
Kind regards,
Charmaine
The best
Lovely and clean, good quality facilities, but like any great company….. it’s the staff !!!
In my local centre ( Keynsham ), the staff are wonderful and especially a lady called Faith .
Keep up the good work 👍
16 april 2025
Antwoord van Better - Keynsham Leisure Centre
Hi Richard,
Thank you so much for your kind words! We're thrilled to hear you enjoyed the facilities at the Keynsham Leisure Centre and found everything clean and of high quality—that's exactly what we aim for.
We're especially delighted to hear your praise for the team at our Keynsham centre, and we’ll be sure to pass on your lovely comments to Faith—she’ll be over the moon to know she made such a positive impression!
Thanks again for your support, and we look forward to welcoming you back soon. 😊
Keep well and take care!
Kind regards,
Charmaine
Antwoord van Better - Keynsham Leisure Centre
Dear Mr. Browne,
I truly appreciate your thoughtful and kind words! It brings us great joy to know that you found our Keynsham Leisure Centre to be friendly, clean, and accommodating. Creating a welcoming atmosphere and providing exceptional service are at the heart of what we strive for. Your feedback means a lot to us, and we're grateful that you took the time to share your experience. We cannot wait to welcome you back for another visit soon!
Kind regards,
Charmaine
Antwoord van Better - Keynsham Leisure Centre
Hi Heather
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Keynsham Leisure Centre and you have had the opportunity to meet the Centre staff.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Pleasant and helpful staff
10 december 2024
Antwoord van Better - Keynsham Leisure Centre
Hi Windy,
Thanks for your review.
We are happy to hear that the staff at Keynsham have been so pleasant and helpful.
Warm Regards
Hazal
Good
After instruction I find it easy to book and now hope to swim more frequently to cure my stiff shoulders. Would have wished for underfloor heating as in Wells, to dry floors off and so make them safer also makes getting dressed a lot easier and quicker.
28 oktober 2024
Antwoord van Better - Keynsham Leisure Centre
Hi Harriette
Thank you for review.
It is great to see you have been shown how to use the App and you can make bookings with us now.
We hope you enjoy the swim sessions and this helps with your shoulder, we also thank you for the feedback regarding he gym.
Kind Regards
Amir
People In charged are very helpful with…
People In charged are very helpful with good attitude.
14 oktober 2024
Antwoord van Better - Keynsham Leisure Centre
Hi Fatima
Thank you for your review.
We appreciate your kind words about the staff at our Leisure Centre and hope you enjoy your time with us.
Kind Regards
Amir
My first lesson went great & fun
My first lesson went great & fun
I wish it was longer than 30 minutes
7 oktober 2024
Antwoord van Better - Keynsham Leisure Centre
Hi Yassine,
Thanks for your review.
We are so delighted to hear you enjoyed your first lesson!
Did you know that if you would like an additional lesson, we can assist you with setting this up? Please speak to a member of the concierge team on your next visit if you would like additional lessons!
Warm Regards
Hazal
Welcoming gym
Helpful, firendly and supportive staff. Great facilties and welcoming atmosphere.
25 september 2024
Antwoord van Better - Keynsham Leisure Centre
Good afternoon Lindy,
I hope this message finds you well.
I wanted to personally express my gratitude for taking the time to share your feedback with us. Your review truly brightened our day.
It brings us immense joy to learn that you are thoroughly enjoying your membership at the Keynsham Leisure Centre. Our team works diligently to ensure that all our members have a positive experience, and it's incredibly rewarding to hear that our efforts have made a difference for you. Hearing that our staff have consistently provided you with friendly and supportive service during each of your visits is incredibly heartwarming. We are committed to creating a welcoming and inclusive environment for everyone, and your kind words reaffirm that we are succeeding in our mission.
Thank you once again for your review. Your feedback is invaluable to us, and we look forward to continuing to provide you with exceptional service.
Warm regards,
Charmaine
Helpful staff
28 augustus 2024
Antwoord van Better - Keynsham Leisure Centre
Hi Sandra,
Thanks for your review.
We are so pleased to hear that the staff have been so helpful at Keynsham.
Warm Regards
Hazal
Senior membership renewal
I was having a problem renewing my senior membership, thankfully, Gavin at the Keynsham Leisure Centre sorted it all out for me in a very efficient manner.
Special thanks to all the other staff members who also helped me in this matter, they always go above and beyond 👍
27 augustus 2024
Review zonder uitnodiging
Antwoord van Better - Keynsham Leisure Centre
Good Afternoon Miss Hamlin,
Thank you for your review.
We are delighted to hear that Gavin was able to assist you with the renewal of your membership making this a seamless process so your membership is able to continue for a further 12 months. We will pass on your lovely comments for the attention of Gavin and the team at the Keynsham Leisure Centre. We hope you continue to enjoy your membership at the Keynsham Leisure Centre.
Warm regards,
Charmaine
All was great except too many accounts…
All was great except too many accounts opened and I had to get one closed at the leisure centre. I already had a no member account and it opened a new one despite using the same email address and password.
5 augustus 2024
Antwoord van Better - Keynsham Leisure Centre
Hi Jayne,
Thank you for your review.
We are pleased to hear you are enjoying Keynsham and that the issues with your account were resolved.
Warm Regards
Hazal
Antwoord van Better - Keynsham Leisure Centre
Hi Shaun,
Thank you for your review.
We are glad to hear that your recent visit to Keynsham Leisure Centre has been positive.
We look forward to welcoming you again.
Have a lovely weekend.
Kind regards,
Haven
Highly recommend
My daughter and I visited and were greeted by Nicola on the reception.
We were showed around and everything was explained to us in full detail. I cannot thank Nicola enough and because of her, the classes and lovely vibe, I joined. My brother has now joined as well because I said I loved it so much
16 mei 2024
Antwoord van Better - Keynsham Leisure Centre
Dear Julie,
We greatly appreciate your positive feedback.
We are pleased to learn that you received a warm welcome from Nicoal upon your arrival and that you were provided with a comprehensive tour of our facilities. As the cornerstone of our service, we take great pride in delivering exceptional customer service, and we are delighted that this was reflected in your experience at the centre. Moreover, we are thrilled to hear that you not only enjoyed the fitness classes but also recommended them to your brother, who has since joined as a member.
Your patronage is invaluable to us, and we are honoured to count you as part of our community.
Best regards,
Charmaine
My child has been doing swimming…
My child has been doing swimming lessons at Better Keynsham for the last 2.5 years. Its within walking distance and there is no where else except if I drive. The lessons are very poor, no consistency, the app which is supposed to chart progress is rarely updated. A few of the coaches shouldn't be working with young children, as they make them jump in at 6ft 6 in from first time they go into the big pool, despite no requirement to do so until much further down the award scheme. This terrified my son who is nervous of going out of his depth so he's lost his confidence yet again. There is no transition between levels or any feedback as they have too many kids so can never remember where they are in regard to ability. They don't respond if you complain. I've finally found private lessons near by, which won't be any more expensive in the long run, as progress is so slow at Better. I say you are 'Better'going elsewhere!
22 mei 2024
Review zonder uitnodiging
Antwoord van Better - Keynsham Leisure Centre
Dear Kate,
We appreciate you sharing your thoughts with us.
We regret to hear that the swimming lessons at Keynsham Leisure Centre did not meet your expectations. It's disheartening to learn that your son felt overwhelmed and reluctant to continue due to feeling out of his depth during the lessons. I will pass on your feedback and concerns to the attention of the centre manager at the Keynsham Leisure Centre so he can look into the points you have raised.
We are very sorry to hear that you have now decided to leave the lessons at this centre due to the reasons above.
Kind regards,
Charmaine
It's a very small gym
It's a very small gym for the price of a normal sized gym, I'm not convinced it's worth the membership, and the day rates are the highest I've seen by about £3.50 a visit.
It's a bit disappointing.
Not sure if it's staffed either.
Compared to my old gym it's very sad.
I thought it recently had an overhaul and more kit, but it doesn't appear that way. Some of the machines have torn padding as well.
Just looks sad and uncared for.
5 mei 2024
Antwoord van Better - Keynsham Leisure Centre
Hi Victoria
We apologise for any inconvenience caused by the renovations at our Keynsham Leisure Centre, which seems to have not improved your experience.
However, we have added an extended functional area and new equipment for our members to enjoy. Furthermore, we now offer group cycling for those who wish to participate. We hope that these changes will enhance your experience and make your visits to our leisure centre more enjoyable.
Kind Regards
Amir
We
Antwoord van Better - Keynsham Leisure Centre
Hi James,
Thank you for your review.
We are happy to hear you are enjoying the benefits of working with one of our Fitness Instructors.
Warm Regards
Hazal
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