We been using this leisure centre for few years now for different activities and it's always a good experience for adults and children. Stuff is friendly and helpful and the place is looked after. Hav... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCathall Road, E11 4LA Leytonstone, GB
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Lees wat reviewers zeggen
Great to have a pool locally and gym facilities and sauna. The staff are all very lovely and helpful. Unfortunately the swimming showers are always quite stinky and get a lot of bugs especially in sum... Toon meer
Bedrijf heeft geantwoord
Friendly staff. However below areas that can be improved, water dispenser in gym does not work . Toilets can be monitored more frequently
Bedrijf heeft geantwoord
Staff i came across were excellent and friendly, particularly the lady in reception. The facility looked reasonably clean. The only issue I had along with other users were the water from showers are... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Cathall Road, E11 4LA, Leytonstone, Verenigd Koninkrijk
4,0
Goed
77 reviews
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good response
good response. I am now renewed for a year. I have not been for a swim at Cathall for a few months because of bowel cancer which is now cured. I will return there when the roof is fixed. Maureen
13 december 2024
Review zonder uitnodiging
Antwoord van Better - Leytonstone Leisure Centre
Hi Maureen,
Thanks for your review.
We are so happy to hear that your health has improved - congratulations!!!
We look forward to welcoming you back in the new year.
Warm Regards
Hazal
Antwoord van Better - Leytonstone Leisure Centre
Hi Dan
Thank you for your review,
We are sorry to see you are not enjoying the swimming pool and its facilities at the Leytonstone Leisure Centre
An email has been sent to you directly to provide further information if you wish.
Kind Regards
Amir
Everything is spotless and amazing
Everything is spotless and amazing. Clean nice machine good environment. The only thing in the gym (not the swimming pool building) we can do bettering is the locker. The 20p coin is an headache in a cashless city. At least put a change machine or allow more coins please.
Thanks
2 oktober 2024
Antwoord van Better - Leytonstone Leisure Centre
Hi Azzura,
Thanks for your review.
We are so happy to hear that you are enjoying Leytonstone Leisure and have passed on your feedback about the lockers.
Warm Regards
Hazal
Antwoord van Better - Leytonstone Leisure Centre
Hi DilshaadFanny,
Thanks for your review.
It's great to hear that you are enjoying Leytonstone Leisure Centre!
Warm Regards
Hazal
Antwoord van Better - Leytonstone Leisure Centre
Good Afternoon Robin,
We are very pleased to see you enjoyed your time at our centre and we hope this continues.
Thank you for your review and thank you for choosing Better.
Kind Regards.
Amir
staff are very helpful and friendly
staff are very helpful and friendly. Considering there is plenty of space, the reception desk is tiny, not really a proper workspace. Staff have to reach over each other if 2 of them are trying to use the area at the same time.
Really enjoying the pool, sauna and gym. appreciate you are still refitting the place. Pleased that I joined.
3 juli 2024
Antwoord van Better - Leytonstone Leisure Centre
Good Afternoon Gerti,
I hope this message finds you well. I wanted to take a moment to sincerely thank you for reaching out to us.
It brings us tremendous joy to hear that you are thoroughly enjoying the multitude of amenities and services available to you as a valued member of the Leytonstone Leisure Centre. Your feedback is truly appreciated, and we look forward to continuing to provide you with an exceptional experience.
Kind regards,
Charmaine
Making me buy an induction when I'd…
Making me buy an induction when I'd already been to a gym before, making me get a membership straight away without even letting me test it and the bench is weird, they are too squishy and I sink in when on them, dead gym
11 maart 2024
Antwoord van Better - Leytonstone Leisure Centre
Good Morning,
Good morning and thank you for taking the time to share your feedback with us. We are truly sorry to hear that you are not enjoying your membership at the Leytonstone Leisure Centre.
We understand that trying a new gym can be daunting, which is why we offer non-members a chance to book a trial before committing to a prepaid membership. However, we do require an induction for our junior members under the age of 16 to ensure their safety while using the equipment.
We appreciate that you may have had an induction in the past, but we want to ensure that you have all the necessary information to use the gym safely.
Thank you again for your feedback.
Best regards,
Charmaine
Fast costumer Service
James sort out our issues really quickly, even during weekends hours. He manage to find the perfect time and slot for my children classes. Thank you very much!
11 februari 2024
Review zonder uitnodiging
Antwoord van Better - Leytonstone Leisure Centre
Good morning Lamdesign,
I hope this message finds you well. I wanted to extend my heartfelt gratitude for taking the time to share your positive experience with us.
Your kind words have brought a smile to our faces and we are thrilled to know that James was able to assist you in finding a convenient time slot for your children's lessons. It is our pleasure to ensure that your children have a memorable and enjoyable experience at the Leytonstone leisure centre.
Thank you once again for your feedback and we look forward to seeing you and your children soon.
Warm regards,
Charmaine
Good thing to consider
We'be had first swimming lessons for kids and we find them very helpful. Members of staff are helpful, they use a lot of tricks to make learning fun. Kids love coming.
17 januari 2024
Antwoord van Better - Leytonstone Leisure Centre
Hi Joanna,
Thank you for your review.
We are so happy to hear that you and your children are enjoying Leytonstone Leisure Centre.
Warm Regards
Hazal
Dirty smelly
Plus side, the staff are nice and friendly. The swimming pool is big and they have classes and gym and sauna. Negative is the lack of cleanliness and hygiene!! Smell of urine, lack of a hired cleaner, dirty showers, stalls, and changing stalls, toiles, and lockers! Problem has been raised with the facility and the only improvement was to buy a floor washer/dryer. Minor improvement, and it doesn't wipe the seats in the stalls the walls and the toilets. Please do something about that as you will be losing customers. I would like to continue to go there , but at the moment, I am dreading it!
10 januari 2024
Review zonder uitnodiging
Antwoord van Better - Leytonstone Leisure Centre
Dear Ms A Adam,
Good morning and thank you for sharing your feedback with us.
We understand how important cleanliness and hygiene are, especially when it comes to leisure centres. We are sorry to hear that your recent experience at our Leytonstone leisure centre did not meet your expectations. As a company, we take pride in our customer service excellence and well-maintained facilities, and we are disappointed that we fell short in your case.
Please know that we appreciate your feedback, and we are taking your comments seriously. We will immediately escalate your concerns to the centre manager, who will investigate the points you have raised and take appropriate action. We will also ensure that a deep clean of the areas mentioned is carried out as soon as possible.
Thank you again for your feedback and for giving us the opportunity to address your concerns. We hope to have the opportunity to serve you better in the future.
Sincerely,
Charmaine
I got fined for classes I actually attended
I joined the gym in Jan 2024 and have been wrongly fined multiple times despite attending the classes. I was sent a generic response "reminding" me of the terms and conditions. The email explaining that the class they are accusing me of not attending wasn't acknowledged initially. Their response was slow and impersonal. I have since been fined multiple times despite attending. I have been told its either because I am turning up with less than 10 minutes before the class or more than 10 minutes before the class. Which doesn't make any sense as the window to be checked in as 'on time' is almost impossible to guess?
I have since booked a sauna sessions at 3.15pm for the 3-4pm slot which was available on the website. I scanned in and asked reception that I have been checked in correctly. They said yes, yet my account still says not attended. I appreciate this is a community gym but the service has been a bit of a joke. I have been fined 3 times in 11 days despite attending classes and checking in doing everything I am suppose to. The blame was put on me suggesting I needed to them do extra steps by checking in with reception as well as scanning yet I still get fined. The gym itself is having lots of much needed work done to the facilities but there is room for improvement on the app/ check in process.
1 januari 2024
Antwoord van Better - Leytonstone Leisure Centre
Good Morning
Thank you for taking the time to leave a review,
We are sorry to see you have had trouble checking into classes and this has resulted in a fine on your account. If this is a recurring problem
due to our scanners or work being done at the centre, we ask our members to double check they have been scanned into the class correctly to stop
any penalty fines being issued and report any issues to the centre directly.
If you have any further queries or problems, please do not hesitate to email customerservices@gll.org and we will be happy to help.
We are sorry for any inconvenience this may have caused.
Kind Regards
Amir
Wonderful session leader
Wonderful session leader, dancing and getting fit to really great music, what could be better, better!
8 november 2023
Antwoord van Better - Leytonstone Leisure Centre
Good Afternoon Ruth,
Thank you for your review.
We are delighted to hear that you enjoyed your Dance class at the Leyton Leisure centre. We hope you continue to enjoy your membership at this centre and the great activities they have available. I will pass on your lovely feedback for their attention.
Hope this helps.
Charmaine
The swimming teacher is great very…
The swimming teacher is great very attentive and interactive.my son only started swimming for the first time at this leisure centre.
9 oktober 2023
Antwoord van Better - Leytonstone Leisure Centre
Good Morning,
Thank you for leaving the swim teacher a review.
We are very pleased to see the instructors recieving 5stars
We hope your son continues to enjoy the swimming lessons.
Kind Regards
Amir
Good teachers
Very good instructor. Good view for parents. Keen observation reports on the app
6 oktober 2023
Antwoord van Better - Leytonstone Leisure Centre
Hi Sameera,
Thank you for your review.
We are happy to hear you are enjoying Leytonstone Leisure Centre.
Warm Regards
Hazal
Nice envornment
Nice envornment, but the smell of pee is too much on the last few weeks, they don t have enough staff maybe or i don t know but this start being a problem, is a shame for the cleaning standard, dangerous and unhealthy for us ! Sorry
28 september 2023
Review zonder uitnodiging
Antwoord van Better - Leytonstone Leisure Centre
Good Morning Ionut,
Thank you for your review.
We are very sorry to hear that the hygiene at the Leytonstone leisure centre fall below our standard levels of cleanliness. I will escalate this issue for the immediate attention of the centre manager so she can look into this as a matter of urgency. Through feedback we can identify improvement areas and provide a better service. We appreciate the time you took to provide the above feedback.
Kind regards,
Charmaine
Everything is nice besides the…
Everything is nice besides the cleaningness in the lockers, it smells of pee for weeks now, they have no cleaners, they just throw buckets of water from time to time, mostly on the floor, but that doesn't resolve the problem, black stuff at the corners, at the doors. It's disastrous and after continuous complaints it continues. I made friends there and the pool is great, big shame for the cleaning standard, very poor to unhealthy and dangerous I would say. One of my friends took something on his leg from it and gave up the membership. I am thinking of giving up too.
30 september 2023
Review zonder uitnodiging
Antwoord van Better - Leytonstone Leisure Centre
Good Evening,
Thank you for your review.
I am very sorry to hear of the above issues you have experienced at the Leytonstone leisure centre. I have now escalated your comments for the immediate attention of the centre manager so they can look into this matter as a matter of urgency and arrange a deep clean. Thank you for taking the time to write to us in regards to the issues you have been facing at the centre. Through feedback we can identify improvement areas and provide a better service.
Hope this helps.
Kind regards,
Charmaine
Ipalibo was extremely helpful in…
Ipalibo was extremely helpful in dealing with my queries. I got a very swift response.excellent customer service .
Thank you very much.
20 augustus 2023
Review zonder uitnodiging
Antwoord van Better - Leytonstone Leisure Centre
Hi NoorJahan,
Thank you for your review.
We are delighted to hear that Ipalibo was able to assist you and we have passed this feedback back to her!
Warm Regards
Hazal
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