I really like using the gym here. I am self conscious about my weight and body shape but when I come here I don't feel judged as there are all shapes, sizes and ages of people using the gym. I feel it... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMontgomery Road, BT6 9HS Castlereagh, GB
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Lees wat reviewers zeggen
Mainly Swimming - Getting smell the changing rooms areas, water also sometimes. We informed the team members , but don’t see big progress.We see this frequently now a days. Please consider this reques... Toon meer
Bedrijf heeft geantwoord
The receptionist at Lisnasharragh was extremely helpful setting up lessons for my middle son Daniel. He was excellent. The staff helping and teaching Daniel on his first lesson were sensitive, encoura... Toon meer
Bedrijf heeft geantwoord
The changing cubicles are always dirty and feels like they are never ever getting cleaned. The shower heads are so often broken and the smell is unbelievable in special needs shower rooms and also the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Montgomery Road, BT6 9HS, Castlereagh, Verenigd Koninkrijk
4,1
Goed
66 reviews
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'Better' Lisnasharragh gym
Use the Lisnasharragh gym, but the junior membership is very limited. You need to book ahead a week in advance - and you need to be very quick of the mark. This is because there are so few places available! Was given an excuse about the amount of floor staff needed etc etc. But in my experience (over the past 4 months), there appear to be loads of employees knocking about the place. Whether they are all gainfully deployed, well, who can say? The truth is that the times for juniors to use the gyms are simply too limited e.g. there are no adult + junior sessions mid-week (though inexplicably these are available at Olympia Leisure Centre throughout the week). Junior gym sessions start at 3pm mid-week - but kids aren't even out of school at this point - never mind able to make it physically to the centre. Who thought this policy up and on what basis?. In short, i think you can and you should attempt to live up to your name and do, well, better. Cue the obligatory, yet unsatisfactory community management response that will now follow..
22 oktober 2023
Review zonder uitnodiging
Antwoord van Better - Lisnasharragh Leisure Centre
Hi Stephen,
I am sorry to see the allocated Junior times are not working for you.
I will forward your review to the General Manager to review.
I hope this helps.
Regards
Amir
Not great
Hi
Although the choice in classes is great, booking system is a nightmare, constant penalties, even for classes cancelled on time or attended (card scanned at the entry). But most of all if you want to enjoy evening gym session, with your own music ( not everybody like to exercise to the same tunes), forget it. Music is so loud from speakers, that you won’t be able to hear anything else and people have to actually shout to each other. Despite so many people complaining and asking to turn it down, keeps happening.
4 oktober 2023
Review zonder uitnodiging
Antwoord van Better - Lisnasharragh Leisure Centre
Good Afternoon Anna,
Thank you for your review.
We are very sorry to hear that you are receiving penalty charges when you have scanned into your activity and attended your session. Please speak to staff at the centre so this can be looked into and resolved. If they are unable to resolve this issue they will then escalate this to Head Office to look into more closely. In regards to the loud music, I am very sorry to hear that this issue is ongoing. I will forward your feedback for the immediate attention of the centre manager so they can look into this issue again.
Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Charmaine
Swimming lessons poor
I’ve had my daughter at lessons now for 10 months and can honestly say they are rubbish. Not only has the swimming teacher never been the same for more than 2 weeks; but even now with a consistent swimming teacher it’s more of a mess around than learning to swim. I give it a by ball in the beginning because I was assuming it was allowing the children to get used to and comfortable with the water, but we are 10 months in and still the same carry on. I’ve decided to seek lessons elsewhere.
24 juli 2023
Review zonder uitnodiging
Antwoord van Better - Lisnasharragh Leisure Centre
Hi Emma,
Thank you for your feedback.
We are sorry that your daughter didn't progress very far in her swimming lessons with us and we have passed on your comments to the centre so they investigate and improve.
Warm Regards
Hazal
Amazing staff and instructors
5 juli 2023
Antwoord van Better - Lisnasharragh Leisure Centre
Hi Beata,
Thank you for your review.
We are very happy to hear that the staff are so great at Lisnasharragh.
Warm Regards
Hazal
Activating my membership
I was finding it difficult using my membership to book swimming sessions at my local Better centre so I asked for help.
Jonathan replied to my call for help and explained what the problem was and also sorted the issue out.
Now I’m up and running and look forward to spending time at the centre.
Thanks Jonathan!
26 juni 2023
Review zonder uitnodiging
Antwoord van Better - Lisnasharragh Leisure Centre
Hi Jonathan!
I just wanted to say a huge thank you for leaving us a fantastic 5-star review.
We're thrilled to hear that we were able to sort out the problem you had and get you up and running again.
We can't wait to welcome you for your first session!
Thanks again for sharing your positive feedback. We really appreciate it and can't wait to see you soon!
Take care,
Ivy
Customer Experience Advisor
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