I have been attending Llc for years. I dont feel the management care about customers wishes, no matter how many surveys you complete, nothing changes. They cancel classes at the last minute, dont make... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieTy Glas Avenue, CF14 5EB Llanishen, GB
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Lees wat reviewers zeggen
Looking to get fitter & be more active so looking at the options around where we live. Dropped into the Better Leisure Centre in Llanishen in Cardiff to have a look around. We were met by a very know... Toon meer
Bedrijf heeft geantwoord
Hi - I had a parking charge notice when I shouldn't have (the second recently due to ipads for logging vehicle registrations not being available for a period in March). On both occasions these proble... Toon meer
Bedrijf heeft geantwoord
I've recently joined the Better club as it has classes I enjoy at the times that suits me. Reception are always helpful and the app is easy to use. My only complaint is I have recently been cha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Ty Glas Avenue, CF14 5EB, Llanishen, Verenigd Koninkrijk
4,2
Goed
70 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly and informative staff who are…
Friendly and informative staff who are willing to go that extra mile.
14 april 2025
Antwoord van Better - Llanishen Leisure Centre
Hi Meg,
Thanks for your review.
We are so pleased to hear that the staff at Llanishen are so friendly and informative!
Warm Regards
Hazal
After a few sensible words with…
After a few sensible words with customer support on the matters needed to be solved, all went very smoothly as I expected from Better. Staff in centres all very amicable as were Support staff.
7 april 2025
Review zonder uitnodiging
Antwoord van Better - Llanishen Leisure Centre
Hi Bill,
Thank you so much for your lovely review.
We're delighted to hear that your experience with both our customer support and in-center staff went smoothly. We strive to provide excellent service, and it’s great to know that we met your expectations. If you need anything else, don’t hesitate to reach out—we’re always here to help!
Kind regards,
Charmaine
I had an issue with log in details…
I had an issue with log in details after taking a new membership.
I’d forgotten i already had a password si i confused the system and couldnt book into any activities.
Colleague at my local centre was so helpful and helped me resolve issue and got me up and running
5 maart 2025
Antwoord van Better - Llanishen Leisure Centre
Hi Alison
Thank you for your review,
We are very pleased to see the staff at the Llanishen Leisure Centre have been able to assist in resolving your enquiry.
We hope you enjoyed the activity you booked and if you need further assistance, please let us know!
Kind Regards
Amir
I recently refurbished building you…
I’m shocked that this leisure centre was recently refurbished because it already looks like it’s falling apart. The showers are appalling—pipes are literally coming off the walls, and there’s no hot water, which seems to be a recurring issue. It’s completely unacceptable for a facility that people are paying to use.
As for activities, the place is seriously lacking, especially for children. There’s hardly anything on offer—no structured sports for all kids, and no proper facilities for younger children. A leisure centre should cater to the whole community, but this one seems to neglect families entirely.
The overall standard is poor, and it doesn’t feel like a place that cares about its users. If this is what a “refurbished” facility looks like, then serious questions need to be asked about how it was done. Would not recommend until major improvements are made.
17 februari 2025
Antwoord van Better - Llanishen Leisure Centre
Hi M Mullins,
Thank you for sharing your feedback.
We sincerely apologise for the issues you’ve experienced during your visit. We are committed to providing a high-quality experience for all our guests, and we take your concerns seriously.
Regarding the showers and maintenance issues, we will ensure these are immediately addressed to prevent further disruptions. It’s unacceptable that you encountered problems with hot water, and we are looking into a more permanent solution.
We also appreciate your comments about the activities and facilities for children. We understand the importance of offering engaging options for families, and we’re currently reviewing our programs and spaces to ensure we can better serve the needs of younger visitors.
Your input is invaluable in helping us improve, and we’re actively working on making necessary improvements. We hope you’ll consider giving us another chance in the future, once these concerns have been resolved. Thank you for bringing these matters to our attention.
Kind regards,
Charmaine
Good facilities and value
A Good variety of equipment & a calm environment for older people to exercise in , good choice of classes though maybe not repeated enough to cater for the demand . Excellent pool area & a cafe for post exercise relaxation .
20 februari 2025
Antwoord van Better - Llanishen Leisure Centre
Hi Bernard,
Thanks for your review.
We are glad to hear that you are enjoying the facilities at Llanishen and that it is such a calm environment!
Warm Regards
Hazal
Antwoord van Better - Llanishen Leisure Centre
Hi Ejaz
Thank you for your review.
This is great to see and we hope you enjoy your membership with us!
Thank you for choosing Better.
Kind Regards
Amir
Staff very friendly and helpful
Staff very friendly and helpful. Always willing to help and explain gym equipment where needed.
14 januari 2025
Antwoord van Better - Llanishen Leisure Centre
Hi Beverley,
Thanks for your review.
It is great to hear that the staff at Llanishen are so friendly, helpful and supportive!
Warm Regards
Hazal
We had a good welcome
We had a good welcome, and good explanation of what's what. All staff are friendly
Everything is very clean
6 januari 2025
Antwoord van Better - Llanishen Leisure Centre
Good Evening Sybil,
Thank you so much for taking the time to share your review with us.
We are thrilled to hear that your recent visit to the Llanishen Leisure Centre was a positive experience. It’s wonderful to know that our staff made a lasting impression with their friendly and welcoming demeanour. We pride ourselves on providing excellent customer service, and your kind words reinforce our commitment to our guests.
Additionally, we are pleased that you found our facilities to be clean and well-maintained. We strive to ensure that all areas of the centre are kept to the highest standards, as we understand how important a clean environment is for a relaxing and enjoyable experience.
Your feedback is invaluable, and we hope to welcome you back to the Llanishen Leisure Centre soon for another great visit.
Best regards,
Charmaine
Simple accessible facilities and a…
Simple accessible facilities and a friendly atmosphere.
18 december 2024
Antwoord van Better - Llanishen Leisure Centre
Hi Davies,
Thank you for your review.
We are so happy to hear you are enjoying the facilities at Lalnishen!
Warm Regards
Hazal
First week impressions
Lots of help at every stage so far. Gym has all the machines I'm looking for and the swimming pool and changing rooms were clean.
14 november 2024
Antwoord van Better - Llanishen Leisure Centre
Good Evening N. Rees,
Thank you for taking the time to share your feedback with us.
We are thrilled to know that you are enjoying your membership at the Llanishen Leisure Centre. It’s always our aim to provide a welcoming and enriching environment, and it’s great to hear that we’re meeting your expectations.
We’re particularly pleased that you find the gym well-equipped for your proactive workouts. Our team works diligently to ensure that we offer a diverse range of equipment to cater to all fitness levels and preferences. It’s wonderful to hear that you are finding everything you need to make the most of your exercise routine.
Additionally, it’s heartening to know that our staff members have been helpful and professional during your visits. We take great pride in our team’s dedication to customer service, and we appreciate your recognition of their efforts.
Thank you once again for your kind words. If you have any further suggestions or feedback, please don’t hesitate to reach out. We’re here to ensure your experience remains positive and rewarding.
Best regards,
Charmaine
I play walking football and pickleball…
I play walking football and pickleball 3 days a week at two different Better centres and have a top time the staff are very nice the place is clean there is good parking. You can book through the app great service.
13 november 2024
Antwoord van Better - Llanishen Leisure Centre
Hi Jonathan,
Thanks for your review.
We are so delighted to hear that you are enjoying sessions at 2 of our centres and that the staff have been so nice!
Warm Regards
Hazal
The availed usage of equipment and…
The availed usage of equipment and classes far exceeds my expectation
The cost makes monthly payment an acceptable level and the times of usage are great
11 november 2024
Antwoord van Better - Llanishen Leisure Centre
Hi Anthonie
Thank you for your review, this is very nice to read.
We are glad to hear that you are happy with the facilities and that the monthly payments suit you.
We hope you continue to enjoy your time at our Llanishen Leisure Centre and thank you for choosing Better.
Kind Regards
Amir
Staff at Llanishen are all very…
Staff at Llanishen are all very friendly and helpful and make you feel welcome and are very knowledgeable about all aspects of the centre.
7 oktober 2024
Antwoord van Better - Llanishen Leisure Centre
Good Morning Edward,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for taking the time to share your review with us.
We take great pride in providing excellent customer service and maintaining high-quality facilities. Your acknowledgement of our commitment to service excellence is truly encouraging.
We are committed to continuously enhancing your experience and ensuring that your time at the leisure centre is nothing short of excellent. Thank you once again for your valuable feedback.
Kind regards,
Charmaine
Showers
When you can’t have a decent shower after your swim it’s disappointing.. Llanishen showers are terrible
8 oktober 2024
Antwoord van Better - Llanishen Leisure Centre
Hi Laurence,
Thanks for your review.
We are sorry to hear you do not like the showers at Llanishen and have passed on your feedback to the centre.
Warm Regards
Hazal
Excellent service from receptionist…
Excellent service from receptionist Debbie Edwards who always goes above and beyond to help with any issues. Always happy to help with a smile. A really lovely lady.
11 september 2024
Review zonder uitnodiging
Antwoord van Better - Llanishen Leisure Centre
Good morning Lisa,
I wanted to express our gratitude for your wonderful review.
We are overjoyed to hear that you are having a great time at the Llanishen Leisure Centre and that Debbie, the receptionist, consistently exceeds your expectations by providing exceptional assistance with any inquiries or concerns you may have. It brings us immense pride to hear that Debbie always welcomes you with a warm smile and ensures that your visits to the centre are pleasant every time.
Thank you for being a part of our community.
Warm regards,
Charmaine
Swimming Lessons
My 4 year old has only had 2 swimming lessons so far but I’m really happy. He’s really enjoying them and I love the regular assessments and the progress reports
20 augustus 2024
Antwoord van Better - Llanishen Leisure Centre
Dear Lee,
We appreciate your feedback and are pleased to learn of your son's positive experience in the swimming lessons at the Llanishen Leisure Centre in Cardiff. Our instructors undergo comprehensive training to provide structured lessons, and we are gratified that this has been reflected in your son's experience. We trust that he will continue to derive enjoyment from the lessons and achieve success in advancing through the levels.
Best regards,
Charmaine
Good customer service. Delivering what's been sold.
I don't like a gym usually but having been a referral from UHW and attending their 6 week physio session which I have hugely benefitted from thought I would carry on. The pool was an added bonus as also thought it would be good for recovery.
The reception staff are particularly helpful, nothing too much trouble. Good Reception staff is key to making you feel more relaxed.
16 augustus 2024
Antwoord van Better - Llanishen Leisure Centre
"Dear Kerry,
I appreciate your recent review.
I am thrilled to learn that you are thoroughly enjoying your referral membership at the Llanishen Leisure Centre. It brings me immense joy to know that the staff at the centre have consistently been friendly and supportive during your visits, creating a welcoming and relaxing atmosphere for you.
Warm regards,
Charmaine
Great facilities
Lovely receptionist helped me to join the centre. I am really enjoying the swimming pool first thing in the morning, the other members are very friendly too.
1 augustus 2024
Antwoord van Better - Llanishen Leisure Centre
Hi Lisa,
Thank you for taking the time to leave a review, it is much appreciated.
We are glad to hear that you are enjoying the facilities at Llanishen Leisure Centre and we hope it stays this way.
Swimming in the morning is a great way to start your day and I'm glad you are feeling the benefits of this too.
If you ever need help or support, please don't hesitate to ask our staff.
Kind regards
Kareem - Customer Service Assistant
Llanishen Leisure Centre
The pool and changing rooms are not cleaned frequently enough and the cafe opening times are really restricted. Staff are friendly and professional.
7 augustus 2024
Antwoord van Better - Llanishen Leisure Centre
Hi Sarah
Thank you for taking the time for leave a review.
Your feedback has been passed on to the centre staff for consideration, and we trust this will improve your subsequent experiences at our Llanishen Leisure Centre.
It's great to hear that our staff's friendliness and professionalism have made a positive impression, and we appreciate your feedback.
Kind Regards
Amir
The staff are fantastic very…
The staff are fantastic very helpful.the lady in the fitness suite was extremely helpful on my first day sorry can't remember her name.but well done.
3 juli 2024
Antwoord van Better - Llanishen Leisure Centre
Hi Michael
We are very pleased to see you had a fantastic first day and have had the opportunity to meet the staff.
We hope you continue to enjoy your time at our Llanishen Leisure Centre and thank you for taking the time to write a review.
Kind Regards
Amir
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