Dirty toilets showers changing rooms, dirt dust hair urine poo total health hazard. Always a waiting list for popular classes so you can’t plan to do a class because you’re waiting for a space to com... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieEast St, KT17 1BN Epsom, GB
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Lees wat reviewers zeggen
We had a super party experience for our son’s 5th birthday. Jonathan was a lovely party host and liaised with us before the event to finalise dietary requirements and other arrangements. He greeted u... Toon meer
Bedrijf heeft geantwoord
I joined online and on my first visit asked Natasha on the front desk where my class was and explained I was new. She couldn’t have been more helpful, got me a physical card and timetables and organis... Toon meer
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Had the loveliest experience at rainbow the other day ! The safe are so kind warm and friendly , we used the soft play facility’s it was so well placed I felt the kids where secure and safe while i ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
East St, KT17 1BN, Epsom, Verenigd Koninkrijk
3,9
Goed
103 reviews
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The induction was first class
The induction session was first class; it explained all the equipment. The gentleman conducting the induction was friendly, efficient and knowledgeable.
15 januari 2024
Antwoord van Better - Rainbow Leisure Centre
Hi
We are pleased to see you enjoyed the gym induction.
We hope this has prepared you with everything you need for your time with Better.
Your feedback will be passed on to the centre.
Kind Regards
Amir
Good local gym
Good facilities and changing rooms.
Charly has a clear voice - good for spin and group exercises.
16 januari 2024
Antwoord van Better - Rainbow Leisure Centre
Hi Simon,
Thank you for your review.
We are delighted to hear you are enjoying Rainbow and specifically Charly's classes!
Warm Regards
Hazal
Deeksha on gate was very helpful…
Deeksha on gate was very helpful setting us up . We are now getting used to system . Do you the any welcome sessions to meet people ?
12 januari 2024
Antwoord van Better - Rainbow Leisure Centre
Hi Sue,
Thank you for your review.
We are happy to hear that Deeksha was so helpful!
We do not offer Welcome sessions, however, if you need any assistance please speak to a member of the concierge team on your next visit and they should be able to help.
Warm Regards
Hazal
Great customer service
Great customer service, really enjoy using the facilities.
12 januari 2024
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Good Afternoon
Thank you for taking the time to leave a review.
We are very pleased to see you are enjoying your time with Better and the customer service has been great!
Kind Regards
Amir
Great facilities for the family
6 januari 2024
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Hi
We are very pleased to see you and your family are enjoying our Centre,
We hope this continues!
Thank you for taking the time to leave a review.
Kind Regards
Amir
Lovely centre and staff very friendly
Lovely centre and staff very friendly, soft play, well looked after and clean
6 januari 2024
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Good Morning,
Thank you for taking the time to leave a review,
We are very pleased to see you are enjoying our centre and getting to know our friendly staff.
We hope you continue to enjoy your time with Better and we will forward your 5-star review to the centre!
Have a lovely weekend.
Regards
Amir
Great facilities and excellent customer…
Great facilities and excellent customer service.
11 januari 2024
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Good Evening Jack,
Thank you for your review.
We are delighted to hear that you are enjoying the facilities at the Rainbow leisure centre. We pride ourselves on our Customer Service excellence so we are happy to hear that this is the service you have received so far.
Kind regards,
Charmaine
Friendly staff who offered to help me…
Friendly staff who offered to help me as Inhad two young children with me, clean facilities. Would recommend 😊
4 januari 2024
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Good Afternoon Claire,
Thank you for your review.
We are happy to hear that the staff at the Rainbow centre were helpful and welcoming when you attended the centre recently. We are also happy to hear that the facilities are well maintained and clean. We hope you enjoyed your visit to the Rainbow centre and we look forward to welcoming you again in the future.
Kind regards,
Charmaine
You need a better system for popular classes
I have only recently joined better but I don't like the waiting list arrangement I joined a waiting list for a class but instead of getting a place if you get to the front of the waiting list you get an email and along with everyone else on the waiting list have to try get a place when it becomes available. So someone who joined the waiting list an hour ago could get a place before me even though I joined the waiting list 3 days ago....doesn't make sense to me.
10 januari 2024
Antwoord van Better - Rainbow Leisure Centre
Good Morning JF,
Thank you for your review.
Our waiting list does not put customers in order of when they joined the waitlist. All customers on the waiting list will receive the same email when a space becomes available and this is because we know that some customers priorities may change during the course of day and they may not wish to attend the class again. This is why the customers are required to add themselves to the activity if they still wish to attend once a space becomes available.
We appreciate this system does not suite all customers and I will pass on your feedback for the App Developers so they can consider your comments.
Hope this helps.
Kind regards,
Charmaine
Monday 18th December 2023 we booked a…
Monday 18th December 2023 we booked a no string badminton session at rainbow centre,Epsom.The most outrageous incident happened the no string coordinator didn't turn up and didn't asked 'any staff' to run it instead he just asked a random guy to run the session.This random guy already running a club within rainbow centre for past two years and doing a commercial club in a community centre , misusing the booking system and numerous people have made a formal complain about him and people signed even a petition about him and how can this man was asked to run no string club.He is not trained as per Badminton England guidelines ,whether he is insured to run a session nobody knows ,he is just as any other member ,Don't know DBS checks have been done . He had all 'his people' playing in a no string club , the reception staff had no idea about this when he asked this man ,simply replied that he received a 'text message' from the coordinator asking him to run the session.Its like giving a vault's key to a thief. Nobody was checking this atrocious ,rude behaviour. He even touched the shoulder and pushed away another member saying if you don't have booking you can't play.Who gave this man the authority to run this club who is not even a staff at rainbow centre or GLL.This is a major safeguarding issue.This is a gross misconduct of the rainbow centre staff and gross negligence on safety issue asking a member of public to run a no string club.The staff member failed in his responsibility .If he is unable to come to run the session he should have asked a member of a staff to run or cancel instead of asking random member of a public .There are women,young girls were present and what checks have been done on this man before asking him to run a session,if that's the case even if someone with criminal record could end up coordinating a No String session .I need answers as per freedom of information Act 2000 what action will be taken against this member of public and staff.Charmaine,thank you for your reply but i didn't get any attachment as per your reply.Is Rainbow centre the only organisation where if you are unable to go to work for any reason you can nominate one of your friends to carry out your duties on your behalf?
18 december 2023
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Good Morning IR,
Thank you for your review.
We are very sorry to hear of the above issues you have experienced when attending the No Strings Badminton Club at the Rainbow leisure centre. I will need to escalate this issue for the attention of the centre manager so he is able to investigate this matter further. If you would like a response from the centre manager, please fill out the attached "Request further information" so we can pass on your details along with the review.
Hope this helps.
Kind regards,
Charmaine
Hi IR,
Thank you for your update. I have sent a request for further information and you should receive this via email. Please check your junk/spam if you cannot see this. Once I get a response with your details I will forward this onto the centre manager so they can respond directly back to you.
Hope this helps.
Charmaine
Antwoord van Better - Rainbow Leisure Centre
Hi Graham,
Thank you for your review.
We are happy to hear you are enjoying Rainbow Leisure Centre.
Warm Regards
Hazal
Great swimming lesson
Great swimming lesson and cake in cafe after. Staff super helpful.
11 oktober 2023
Antwoord van Better - Rainbow Leisure Centre
Hi
Thank you for leaving a review,
We are very pleased to see you are enjoying your time at our Centre.
I will forward your review to the Centre!
Kind Regards
Amir
Very good staff
18 september 2023
Antwoord van Better - Rainbow Leisure Centre
Dear Matthew,
Thank you very much for submitting feedback on our service.
It is great to hear that and we hope you enjoyed our facilities.
Warm regards.
All good clean pool
10 september 2023
Antwoord van Better - Rainbow Leisure Centre
Hi Jerzy.
Thank you for leaving a review, we appreciate you taking the time.
I will pass this on to the Centre Manager.
Kind Regards
Amir
Joining online is easy enough … but
Joining is easy enough online. However any attempts at reaching the site by phone is impossible. The site offer lockers that use £1 coins but they are cashless so renders lockers useless. Receptionist was rude and unhelpful. The locker and toilet facilities are dirty. The fast lane in the pool is filled with older slow swimmers and the lifeguard just sits there doing nothing to sort out the situation. When cancelling my membership two days after joining not a single staff member asked me why and I dealt with two different people. Service is clearly not a focus point of this organisation.
22 juli 2023
Antwoord van Better - Rainbow Leisure Centre
Good Morning CR,
Thank you for your review.
We appreciate the time you took to write the above review. Through feedback we can identify the areas we can improve on. Our centres do not have a contact number but we do have a central contact number which will put you through to our experienced Customer Service Department where an agent can assist you with your query. We are very sorry to hear that some areas of the centre were not to a high standard so I will pass this feedback onto the centre so these areas can be looked into and resolved. The centre will also look into your comments regarding the Swim For Fitness sessions. We hope you can continue to enjoy your membership at the Rainbow leisure centre.
Hope this helps.
Kind regards,
Charmaine
Update:
Hi CR,
I am sorry to hear that no one queried why you were leaving when you requested to cancel your membership. Is this something we can try to resolve so you can continue with your membership?
Kind regards,
Charmaine
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