Really nice new centre but the organisation is pretty awful - only every 2-3 lanes max for actual swimmers whenever I show up - yesterday we were kept outside the pool shivering ! Training pool adver... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieWoolwich High Street, SE18 6DL Woolwich, GB
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Lees wat reviewers zeggen
It is good to remain healthy and fit and Better provides just that in a friendly environment at the Waterfront Leisure Center . My trainers are superb and interactive. However, the equipments at th... Toon meer
Bedrijf heeft geantwoord
Had trouble with the app to start, had to be let through barriers and because of that my app shows I didn’t attend on the 19th when actually I did. My first health wise ( Aquatics for health) was good... Toon meer
Bedrijf heeft geantwoord
Completely changed my gym experience, I get super anxious in most gym's that I have been too.. At better I never feel like this and can finally work out and starting to see progress, all the leisure c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Woolwich High Street, SE18 6DL, Woolwich, Verenigd Koninkrijk
4,0
Goed
95 reviews
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Not a good experience!
When I arrived for my one hour gym induction, I waited in the seated area as instructed. It took the gym instructor nearly 30 minutes to find me even though there was myself and one other person where he should have been looking. Had I known that the person walking through the area every so often was looking for me, I would have spoken up. The 30 minute gym induction that I was given was very lacklustre and a great effort for the instructor to deliver. There was a lot of pointing at machines followed by 'you can go on that or on that'. When I asked a question about a certain machine, he said that he didn't know much about it so couldn't answer my query. I also asked for a personalised written workout plan as I have specific goals but was informed that the gym no longer offers them. I found this strange as there is a nook in the gym which houses said written personalised plans for other gym users. All in all, not a good experience which has left me confused as to what to do to achieve my goals!
5 november 2023
Antwoord van Better - Waterfront Leisure Centre
Good Afternoon Kerry,
Thank you for your review.
I am very sorry to hear that your Induction was cut short due to the staff member not knowing that you were waiting. I am also very sorry to hear that the Fitness Instructor was not knowledgeable about the equipment in the Gymnasium. I will pass on this feedback for the immediate attention of the centre manager so further staff training can be given if required. In regards to the personalised fitness plan, we no longer offer these. The Fitness Plans you see in the Gym are the old plans for existing members, when this was a criteria of the membership type but this benefit was removed from our memberships a while ago.
Please accept our apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
I was very nervous about joining but…
I was very nervous about joining but was put at ease straight away.
My biggest fear was using the gym with all those fit people watching me... a programme was worked out for me and i was shown how to use each piece of equipment...I'm not saying I wasn't nervous the first time I went on my own but I was definitely more confident
30 oktober 2023
Antwoord van Better - Waterfront Leisure Centre
Hi Julia,
Thank you for your review.
We are happy to hear you are enjoying Waterfront Leisure Centre and glad to hear you are feeling more confident!
Warm Regards
Hazal
Antwoord van Better - Waterfront Leisure Centre
Hi
Thank you for leaving a review.
We are happy to see our Fitness Instructors receiving some kind words,
We hope you continue to enjoy our Centre.
Regards
Amir
My Matter was resolved quickly
My Matter was resolved quickly, efficiently, due to sickness I was unable to attend a booked class, staff responded immediately to resolve.
9 oktober 2023
Review zonder uitnodiging
Antwoord van Better - Waterfront Leisure Centre
Hi
Thank you for leaving us a review.
We are pleased to see our staff were able to assist with your query.
We hope you continue to enjoy our facilities.
Regards
Amir
Sorry pressed the wrong thing the…
Sorry pressed the wrong thing the weight loss course I was on was excellent as was the instructor Jackie Ruben . I learnt so much . And I lost 7 kilograms. I really enjoyed this course and getting to know new people . It would really be helpful to do a follow on course .
28 september 2023
Antwoord van Better - Waterfront Leisure Centre
Good Afternoon Heather,
Thank you for your review.
We are very happy to hear that you enjoyed your Healthwise membership at the Waterfront leisure centre. We are also proud to hear that Jackie was on hand to assist you with your exercises which enabled you to lose 7 kilograms. Upon checking the system your membership runs for 2 years so we hope you can continue to enjoy the Waterfront leisure centre and the great activities they have on offer.
Kind regards,
Charmaine
The center is doing a great job for…
The center is doing a great job for being accessible for everyone!
Few things to note:
- The user experience on the mobile and web application is terrible! It hard to use the application and there is a lot of inconsistencies in how the web application was developed! How can an application let someone have two accounts with the same email address?
- In term of cleanliness, the facilities are not cleaned regularly! Sometimes pee is left in changing room! Most of the time there is a sweat smell left in the gyms!
28 september 2023
Antwoord van Better - Waterfront Leisure Centre
Good Morning Espoir,
Thank you for your review.
We are very sorry to hear of your experience when using the website or the App. Our system allows customers to sign up using the same email details so they can receive all email comfirmations via the same email address. You would then use the email details to log into the main account holders profile and you can use the membership numbers to login for the other accounts associated to the same email details.
In regards to the cleanliness of the facilities, I am very sorry to hear that these are not up to standard. I will pass on your feedback and comments for the attention of the centre manager so they can look into this and resolve.
Hope this helps.
Charmaine
I have not had any experience yet cause…
I have not had any experience yet cause I did the wrong membership and I cancelled it and I am waiting for my refund to book for corporate membership
11 september 2023
Antwoord van Better - Waterfront Leisure Centre
Hi Justina,
Thank you for your review.
If you would like to apply for a refund, please fill in the form at the link below:
https://www.better.org.uk/refund-request
Warm Regards
Hazal
Antwoord van Better - Waterfront Leisure Centre
Good Evening Ana,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Waterfront leisure centre. We are also happy to hear that the staff are friendly and welcoming when you attend the centre. We hope you continue to enjoy your membership at this centre.
Kind regards,
Charmaine
Waterfront leisure centre
It's a very simple process, friendly staff and app is useful
7 september 2023
Antwoord van Better - Waterfront Leisure Centre
Good Afternoon Ellis,
Thank you for your review.
We are delighted to hear that you found the website and App easy to use upon joining. We are also happy to hear that the staff at the centre are friendly and welcoming. We hope you continue to enjoy your Better membership at the Waterfront leisure centre.
Kind regards,
Charmaine
Brought my kids to the leisure centre…
Brought my kids to the leisure centre during the school and they had a brilliant time on the slides.
18 augustus 2023
Review zonder uitnodiging
Antwoord van Better - Waterfront Leisure Centre
Good Afternoon Kerryn,
Thank you for your review.
We are very happy to hear that your children enjoyed the pool and the slides at the Waterfront leisure centre recently. We look forward to welcoming you back again in the future.
Kind regards,
Charmaine
I would like to say a massive thank you…
I would like to say a massive thank you to the assistant Manager and sammie and Bernice at waterfront leisure centre, I booked a badminton session and turned up with no equipment sammie was so helpful and went above beyond to find me some good equipment for my session as we was playing doubles, Bernice was really friendly and include us in her class session. Overall a really warm welcome from everyone especially the assistant Manager on the day dealing with all my queries can't wait to book another sessions 👏👏👏
12 augustus 2023
Review zonder uitnodiging
Antwoord van Better - Waterfront Leisure Centre
Good Morning Trav,
Thank you for your review.
We are delighted to hear that Sammie and Bernice went over and beyond to assist you when you attend the Waterfront leisure centre. We pride ourselves with our excellent customer services so I am happy to hear that this is the service you have received so far. I will ensure to pass on your lovely comments for their attention and I hope you continue to enjoy the Waterfront leisure centre and the great activities they have on offer at this centre.
Kind regards,
Charmaine
I recently joined the junior gym and…
I recently joined the junior gym and I’m highly impressed with the amount of stuff I’m aloud to do .
My induction was good as I was shown what to do how to use the stuff etc.
There’s safety rules on the machines to make sure there are no injuries and if there are they have a first aid kit ready.
4 augustus 2023
Antwoord van Better - Waterfront Leisure Centre
Hi Amelia,
Thank you for your review.
We are very happy to hear you are enjoying Waterfront and that your induction was informative.
Warm Regards
Hazal
Antwoord van Better - Waterfront Leisure Centre
Good Afternoon Krishna,
Thank you for your review.
We are very happy to hear that you have found the watch that you lost at one of our facilities. We hope you can now continue with your membership without any further issues.
Kind regards,
Charmaine
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