Great venue and gym. Alwase very clean thanks to Dean. He is alwase busy indoors and outdoors in the rain and cold. Shame a few more didn't have he's standerds and work ethic. Also very friendly and h... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieFlatt Walks, CA28 7RJ Whitehaven, GB
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Lees wat reviewers zeggen
Good quality facilities and friendly staff especially Dean who always makes and effort to check in on everyone☺️
Bedrijf heeft geantwoord
The Holiday club at Whitehaven Sports centre has been incredible. My children have had the best time. The staff are all so lovely and kind. The atmosphere from the moment you go in from Jamie is alw... Toon meer
Bedrijf heeft geantwoord
It is extreemly hot and these is no air conditioning in the activity room. The week before no one turned up to take pilates after everyone had booked on. Many people drive quite a distance to attend... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Flatt Walks, CA28 7RJ, Whitehaven, Verenigd Koninkrijk
4,0
Goed
15 reviews
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Good quality facilities and friendly…
Good quality facilities and friendly staff especially Dean who always makes and effort to check in on everyone☺️
30 april 2026
Review zonder uitnodiging
Antwoord van Better - Whitehaven Sports Centre
Hi Kate,
Thank you so much for your kind words!
We're really glad to hear you're enjoying the facilities and finding the team welcoming at Whitehaven Sports Centre.
We will be sure to pass your feedback on to Dean, he will be happy to hear it!
We appreciate you taking the time to share your experience, and we look forward to seeing you again soon!
Warm regards,
Azaria
Great venue and gym
Great venue and gym. Alwase very clean thanks to Dean. He is alwase busy indoors and outdoors in the rain and cold. Shame a few more didn't have he's standerds and work ethic. Also very friendly and helpful. Keep up the good work Dean it's appreciated
27 april 2026
Review zonder uitnodiging
Antwoord van Better - Whitehaven Sports Centre
Hi Christopher,
Thank you for your great feedback!
We’re really pleased to hear you’re enjoying the Whitehaven Sports Centre!
We’ll make sure your kind comments are passed on to Dean, he’ll be very happy to hear this.
We also appreciate your wider feedback about the team and will continue working to maintain high standards across the centre.
Thanks again for your support!
Best wishes
Azaria
Full Explanation
Following my referral and attending my induction Diane explained clearly each piece of equipment, its uses, effects on the body, its benefits and the controls.
5 februari 2026
Antwoord van Better - Whitehaven Sports Centre
Hello Alan,
We appreciate your 5-star review.
We are pleased to learn that you found our gym induction helpful and that Diane provided you with informative guidance regarding the gym equipment.
Kind regards.
The staff were friendly and very…
The staff were friendly and very helpful. As I was unsure and nervous
24 september 2025
Antwoord van Better - Whitehaven Sports Centre
Hello Beverley,
Thank you for your comments and feedback.
Kind Regards
Such a lovely environment
The Holiday club at Whitehaven Sports centre has been incredible. My children have had the best time. The staff are all so lovely and kind. The atmosphere from the moment you go in from Jamie is always so welcoming and happy.
Thank you for making the childrens summer so nice.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Whitehaven Sports Centre
Hi Marie
Thank you for your review.
We are very pleased to hear that your children had a great time at our Holiday Club. It is great to know they enjoyed themselves and felt welcome.
We have passed your feedback on to the centre to review, and Jamie will be pleased to know he has been able to create a welcoming atmosphere!
Kind Regards
Amir
Great people
19 augustus 2025
Antwoord van Better - Whitehaven Sports Centre
Hello Thomas,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
The management need refocusing they are…
The management need refocusing they are not bothered about the state of the place and are not reaching customers needs but happy to take our money.
1 augustus 2025
Antwoord van Better - Whitehaven Sports Centre
Hi Mr Jolly,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and that you feel let down by our management and service at the Whitehaven Sports Centre. Our goal is always to meet — and ideally exceed — our customers’ expectations, so it's disappointing to hear we’ve fallen short.
Please know that your concerns have been noted and will be taken seriously. We’re committed to making improvements and would appreciate the opportunity to discuss your experience further. If you're willing, please reach out to us directly so we can better understand what went wrong and how we can make things right. Our email details are customerservices@gll.org.
Thank you again for your feedback — it helps us grow and do better.
Kind regards,
Charmaine
It is extreemly hot and these is no air…
It is extreemly hot and these is no air conditioning in the activity room.
The week before no one turned up to take pilates after everyone had booked on. Many people drive quite a distance to attend which is a waste of time and money (this was not the first times this had happened)
2 juli 2025
Antwoord van Better - Whitehaven Sports Centre
Hi Louisa
Thank you for your review.
We are very sorry to hear about the issues you've experienced, particularly with the lack of air conditioning during the heat wave and the missed Pilates session.
We understand that last-minute cancellations can be frustrating, especially when it's due to unforeseen circumstances like staff illness. Please know that we do our best to avoid these situations.
Your feedback has been passed on to the General Manager at the Whitehaven Sports Centre to review, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
Antwoord van Better - Whitehaven Sports Centre
Hi Mohamed,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at the Islington Tennis Centre and that our staff were able to assist you. We hope to welcome you back again soon!
Warm regards,
Charmaine
Great service and when at Whitehaven…
Great service and when at Whitehaven gym the staff can’t do enough to help you especially on your first session!
16 december 2024
Antwoord van Better - Whitehaven Sports Centre
HI Stuart,
Thanks for your review.
We are delighted to hear that you are enjoying Whitehaven and that the staff have been so helpful.
Warm Regards
Hazal
Excellent
Excellent support and advice and the staff are so helpful and supportive highly recommend
20 december 2024
Antwoord van Better - Whitehaven Sports Centre
Hi Kerry,
Thanks for your review.
It's fantastic to hear that the staff at Whitehaven have been so supportive and helpful!
Warm Regards
Hazal
Antwoord van Better - Whitehaven Sports Centre
Hi Stephen
Thank you for your review.
This is great to see and we hope you enjoy your experience at the Whitehaven Sports Centre
Kind Regards
Amir
Friendly staff
Lessons give children chance to practice skills and are set at the right pace to keep children interested
12 oktober 2024
Antwoord van Better - Whitehaven Sports Centre
Hi Chrsitine
Thank you for your review.
We hope the swimming lessons will provide an enjoyable experience for the children, helping them progress to gain the confidence and skills they desire.
It is wonderful to see this happening!
Kind Regards
Amir
Antwoord van Better - Whitehaven Sports Centre
Good Afternoon Ikenna,
Thank you for taking the time to share your feedback with us. Your review has brightened our day! We are absolutely thrilled to hear that you are having a wonderful experience with your membership at The Whitehaven Sports Centre. Your kind words mean a lot to us!
Kind regards,
Charmaine
Antwoord van Better - Whitehaven Sports Centre
Good Evening Julie,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Whitehaven leisure centre. Our staff are always on hand to assist with any membership queries or issues so we are delighted to hear that they have been welcoming and friendly.
We hope you continue to enjoy your membership at this centre and the great activities they have available.
Kind regards,
Charmaine
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