Good facility with good but limited equipment, some basics I’d expect missing from the gym. The biggest problem is that it is not air conditioned so on warm days it is very uncomfortable train. Open... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGriffin Street, CA14 2DX Workington, GB
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Just joined Workington Leisure Centre and have been treated really well at the centre. Was a bit worried so I was shown round all the equipment in the gym and advised of all the facilities. Will feel... Toon meer
Bedrijf heeft geantwoord
Amazing team at Workington, always on hand to offer advice if needed. Friendly and welcoming. Immaculately clean centre with first class facilities. Excellent value for money
Bedrijf heeft geantwoord
Staff are very supportve and knowlegeable to guide you through the process of registration. An induction that is so valuable in showing you how to use equipment.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Griffin Street, CA14 2DX, Workington, Verenigd Koninkrijk
3,6
Gemiddeld
29 reviews
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Antwoord van Better - Workington Leisure Centre
Hi Chris
Thank you for your review.
We are pleased to see you are happy with our facilities at the Workington Leisure Centre.
We look forward to continuing to provide you with an enjoyable experience!
Kind Regards
Amir
Just joined Workington Leisure Centre…
Just joined Workington Leisure Centre and have been treated really well at the centre. Was a bit worried so I was shown round all the equipment in the gym and advised of all the facilities. Will feel confident when I return.
17 mei 2024
Antwoord van Better - Workington Leisure Centre
Good Morning Betty,
Thank you for your lovely review.
We are very happy to hear that the team at the Working Leisure Centre welcomed you with open arms and assisted you in your induction to the Gymnasium. We are delighted that you now feel more confident to return to the centre and we hope you are also able to indulge in the other great activities they have available at this facility.
We look forward to welcoming you back on your next visit.
Kind regards,
Charmaine
Newbie nerves for an old lass
Was very pleased with my PT and happy with how I did and looking forward to getting cracking.
26 maart 2024
Antwoord van Better - Workington Leisure Centre
Good afternoon Katsta,
We would like to express our gratitude for your review. It is with great pleasure that we receive your feedback on the services rendered by your personal trainer. We are thrilled that you are satisfied with your trainer's guidance and eager to continue with your fitness program.
We are committed to providing you with the highest quality of service and support to help you reach your fitness goals. We trust that your personal trainer will continue to offer you the best advice and support, and we look forward to your success.
Thank you for choosing our services, and please do not hesitate to reach out to us if you need any further assistance.
Best regards,
Workington leisure centre....
Workington leisure centre....
I started a direct debit and paid £36 Inc start up fee (whatever that is)...
Was not told that the changing rooms were NOT single sex.....had issues with the set up of the membership....and found it impossible to book any swimming online....even with the help of the online staff whilst on the phone...they told me to go into the leisure centre to do the refund request there...but that's 30 minutes drive away.....absolutely
ridiculous....
I therefore cancelled the membership and am in the process of requesting a full refund.....which....judging by the issues I've already had just trying to book a swimming slot.....is going to be a nightmare experience...
Don't bother....
14 januari 2024
Review zonder uitnodiging
Antwoord van Better - Workington Leisure Centre
Hi Jet,
Thank you for your message.
I am sorry to hear of the issues you have been facing and that due to these issues you feel you had to cancel your membership with us.
If you have requested a refund via our online form, our refunds team will be in touch with you within 14 days to let you know the outcome.
Thank you for your feedback and we are sorry to lose you as a customer.
Warm Regards
Hazal
Extortionate booking on fee!
I have recently booked on two separate activities for my daughter £10 booking on fee for each activity is outrageous!!
8 november 2023
Antwoord van Better - Workington Leisure Centre
Good Morning,
Thank you for your review.
Our memberships all include a one off £10 set up fee and you are not required to pay this fee again for the duration of your membership. We apologise if this fee is not convenient for all customers and I will pass on your feedback to our Online Joining Team for consideration.
Kind regards,
Charmaine
Half term swim session
I decided to take my nieces swimming here yesterday, before setting off I went to book our places for the session online but the website kept displaying an error message every time I submitted my payment details. I rang the customer service helpline and was advised I would be able to book in person on arrival. I made sure I got there early so there was still places available (which is a 45 minute journey from my house), I was then told at reception I couldn't do this in person and would need to use the website or book through the app. I then downloaded the app whilst stood at reception and was getting the same error message, my sister who was with me also tried to do it via the app and website and the same thing was happening to her. At this point we were missing the start of the swim session, so I asked if they would be able to make an exception and let us pay in person. The staff were extremely unhelpful, shrugged and said there was nothing they could do, continued serving other people and basically ignored me until I left - bearing in mind my young nieces were stood next to me with their inflatables ready to go swimming! I understand that businesses are moving towards technological advances but there really needs to be contingencies in place for when they are not working, rather than turning away paying customers who are consciously trying to make use of community facilities. I was extremely disappointed with this response and had already paid for parking too. I then left and checked the website to see if I could book an afternoon session at Copeland Pool instead but still got the same error message. I decided to drive to Copeland Pool to see if they were able to help, when I got there they were extremely helpful and said that of course I could book in person and did not understand why I was unable to do so at the Workington centre. Luckily this meant that the days plans were not totally ruined, and my nieces got to go swimming after all
24 oktober 2023
Review zonder uitnodiging
Antwoord van Better - Workington Leisure Centre
Hi Mary,
Thank you for your review.
We are disappointed to hear of your negative experience at Workington and that you were having issues with the app.
We would always recommend booking in advance where possible and if the app is not working we would suggest booking via the main website.
You should be able to book at reception as long as there are sessions available and we will forward your comments to the centre manager to investigate.
Warm Regards
Hazal
FREE GYM FACILITIES FOR EVERYONE TO USE AND USELESS STAFF
Ive been a member of Workington sports centre since 2005 originally at the moorclose venue before moving to the new Workington Leisure Centre, this place is run by the most incompetent people I’ve ever known! No professionalism at all and no one cares there, don’t even bother to try and call the centre because they don’t answer the phones/ no staff in the main gym room for help or advice, air conditioning and ventilation is more than often broken or not switched on even with all the risks of Covid virus around, staff that intimate you to leave at the weekend so they can close early and close before the official closing time of 4:00 o’clock and more importantly I find alarming that as a PAYING MEMBER ANYONE CAN JUST WALK IN AND USE THE WHOLE FACILITY FOR FREE BECAUSE THE BARRIER GATES ARE ALWAYS WIDE OPEN NEXT TO THE RECEPTION DESK THAT YOU SUPPOSED TO USE YOUR MEMBERSHIP CARD/MEMBERSHIP APP TO SWIPE IN FOR ACCESS!!! IF YOU WANT A FREE GYM JUST COME ALONG AND USE THIS PLACE AND YOU WONT GET BOTHERED AT ALL FROM THE STAFF, GYM, SWIMMING POOL, SAUNA, CLASSES IS ALL FREE TO ANYONE JUST TO WALK IN AND USE AND YOU HAVE NO WORRIES OF BEING CHALLENGED BY THE INCOMPETENT STAFF THAT WORK THERE! THERE NOT BOTHERED SO GET YOURSELF THERE FOR FREE FACILITIES USE, JUST SAD FOR THE MEMBERS THAT PAY EVERY MONTH AND SEE HOW SHOCKINGLY THIS PLACE IS RUN AND NOT EVEN ANY SECURITY TO THE VENUE, THIS ORGANISATION SHOULD BE CALLED “WORSE” NOT “BETTER”.
22 oktober 2023
Review zonder uitnodiging
Antwoord van Better - Workington Leisure Centre
Hi Geoffrey
I'm sorry to hear about your experience at our Workington Sports Centre.
I will forward your review to the General Manager.
I hope this will help towards making a change.
Kind Regards
Amir
Easy to book and no problems when you…
Easy to book and no problems when you have to cancel, staff are all friendly and helpful.
25 juni 2023
Antwoord van Better - Workington Leisure Centre
Hi Mary,
Thank you for your feedback! We're glad to hear that you find our booking process easy and that there are no issues when you need to cancel.
Our staff takes pride in being friendly and helpful.
We appreciate your support and look forward to continuing to provide you with excellent service.
Kind regards
Ivy
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