On line delivery of Fat Rascals and Yorkshire Tea Loaf. Absolutely delicious as ever. Betty’s products are superb and as this was a gift it was so much the nicer. Betty’s are let down by the delive... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent customer service from Betty’s by post. We had selected the wrong delivery address for an order to a friend for their birthday. The lady who answered the phone was so kind and helpful, sh... Toon meer
Bedrijf heeft geantwoord
Telephone order quick and easy. Staff very helpful with advice if something not available. Delivery prompt. No problems. Recipients always delighted - both housebound with health issues. This is... Toon meer
Bedrijf heeft geantwoord
The cake was outstandingly delicious. But the reason for five stars is the whole package. Customer Service, delivery, packaging, choice and quality. Not the cheapest but you get what you pay. Highly... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.
Bettys
Geschreven door het bedrijf
- Making life lovelier since 1919.
- We make beautiful, handcrafted cakes, confectionery and pâtisserie inspired by our Swiss heritage and made famous by our Yorkshire tea rooms. Perfect for gifts that show how much you care, treats for special celebrations or spirit-lifting deliciousness for you.
We promise to take good care of you
Here to make every Bettys experience a happy one
We're a family business and we believe in treating our customers like family too.
If you contact us, you'll be speaking to someone at our Craft Bakery in Harrogate. They are as close as you can be to the heart of our business without being sat next to the bread ovens, so you will be in expert hands.
We aim for perfection but from time to time things don't go to plan, so if the worst happens we will always do all we can to put it right.
Every person in our team has the authority to make decisions on their own, so they will do their best to fix things there and then. They will only pass you along or check in with a colleague when the question absolutely requires it.
We want every Bettys experience to be a happy one so if you're in any way disappointed with your service, do call or email. We're here to help.
Contactgegevens
The Craft Bakery, Plumpton Park, HG2 7LD, Harrogate, Verenigd Koninkrijk
- 0800 456 1919
- heretohelp@bettys.co.uk
- www.bettys.co.uk
4,7
Uitstekend
37K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I love Betty's because of the great…
I love Betty's because of the great quality of their product and the easiness of buying from abroad for gifts for friends in the UK .
4 september 2026
Antwoord van Bettys
Thank you so much for your wonderful review! We're delighted to hear how much you appreciate the quality of our products.
Delivery as promised
Delivery as promised. Goods very packed and no damage. Will use again.
3 september 2026
Antwoord van Bettys
We're so pleased to hear that your delivery arrived as promised and that your goods were well-packed and undamaged. Thank you for your kind feedback!
Antwoord van Bettys
Thank you for your wonderful feedback! We are so pleased to hear that you found the ordering process easy, that your order arrived quickly, and that you are happy with the quality.
Antwoord van Bettys
We're so pleased to hear that your delivery arrived on time and that you enjoyed the delicious cake! Thank you for your wonderful feedback.
I had long wanted to try Betty's
I had long wanted to try Betty's , it was lovely cake , a great delivery experience but I think they are frightfully overpriced.. £23 for 6 small fancies is way overpriced and I had to pay delivery on top 🫣
4 september 2026
Antwoord van Bettys
Thank you very much for your review. We're pleased to hear that you were happy with your Fondant Fancies, but we're sorry if you felt disappointed with the price you paid. At Bettys, we handcraft our luxury treats in Harrogate and use the best ingredients we can find - usually sourced locally in Yorkshire. We know we're not the cheapest, but we do believe that we offer value for money because of the quality and the absolute care and attention that goes into every product. Thank you again, and we hope to welcome you again, soon!
Antwoord van Bettys
We're so happy to hear that our reliability met your expectations. We look forward to serving you again soon!
Just fabulous
First order for me but have had a gift before
Fabulous afternoon tea the recipient was blown away
Thank you for the box plus the speedy delivery communicating every step of the way delighted
4 september 2026
Antwoord van Bettys
We are so pleased to hear that the recipient was blown away by their afternoon tea! Thank you for your wonderful feedback regarding the delivery and communication.
60th birthday treat…
Bought some treats for a 60th celebration. Had our 2 daughters visiting, 1 used to work at the Ilkley Bettys so it was nice to get a few of our favourites. All lovely and tasty.
3 september 2026
Antwoord van Bettys
We're so pleased to hear that you enjoyed your favourite treats for such a special celebration. Wonderful to know they were all lovely and tasty.
Afternoon tea
Ordered the afternoon tea box for a 90th birthday - everything was beautifully packaged, tasted wonderful and was very much appreciated.
2 september 2026
Antwoord van Bettys
We're so happy to hear that our afternoon tea box was a wonderful addition to such a special birthday celebration! It's lovely to know that everything was appreciated and tasted wonderful.
Good service and a lovely hamper
4 september 2026
Antwoord van Bettys
Thank you for your wonderful review! We're so pleased to hear that you enjoyed our service and found the hamper to be lovely.
Excellent delivery of goods
Excellent delivery of goods, but feel their length of time to use their discount vouchers falls way short. It's an expensive way to send goods and not everyone can afford to use their discount codes within a few weeks of receiving them and am herewith unsubscribing from their service.
3 september 2026
Antwoord van Bettys
Thank you for your review. We sorry if you feel that the discount codes have too short a 'use by' date on them! We often have a promotion that follows straight on from any that expire, so please do check for these - and you are always welcome to call us to discuss. We'd love to hear from you and we'll do our best to help. Thank you again.
Maybe me but I found the payment side…
Maybe me but I found the payment side of the website awkward
3 september 2026
Antwoord van Bettys
Thank you for your feedback. We're sorry to hear this - if you have any further comments, please do email us at heretohelp@bettys.co.uk. Also, we would be happy to take your order over the phone, if you prefer? Please just call us on 0800 456 1919. Thank you, again.
Excellent & delivered on time
3 september 2026
Antwoord van Bettys
We are so happy to hear that your order was excellent and delivered on time. Thank you for your kind review!
I live overseas and I can always rely…
I live overseas and I can always rely on Bettys to deliver top class goods as presents for family and friends
3 september 2026
Antwoord van Bettys
Thank you for your wonderful review! We are so pleased to hear that you can always rely on us to deliver excellent goods for your loved ones, even from overseas.
Chipped a tooth
This was a gift for my Dad for Father’s Day and whilst he was excited about the present and the cake was good, he chipped a tooth on the chocolate ginger biscuits! Rock hard.
3 september 2026
Antwoord van Bettys
Thank you for your feedback. We're so very sorry to hear this - whilst the biscuits are supposed to have a nice crunch to them, they certainly shouldn't be rock hard. If you haven't already, would you be kind enough to contact our Customer Support at heretohelp@bettys.co.uk? We can then look into this further. Thank you, again.
Always a special treat
Always a special treat. Great coffee, lovely food, brilliant staff... And a wonderful source of edible gifts for friends and family.
3 september 2026
Antwoord van Bettys
Thank you for your wonderful review! We're so pleased to hear that you consistently enjoy our coffee, food, and the service from our brilliant staff.
Birthday present for my sister and she…
Birthday present for my sister and she loved it !
3 september 2026
Antwoord van Bettys
We're so happy to hear that your sister loved her birthday present! Thank you for sharing your wonderful feedback with us.
Afternoon tea box selection given as a…
Afternoon tea box selection given as a gift x
Recipient delighted,loved the quality everything tasted amazing xxx
Always perfection from Bettys x
2 september 2026
Antwoord van Bettys
We are so delighted to hear that the recipient of your gift was so pleased with their afternoon tea selection and loved the quality! Thank you for your wonderful feedback.
Good quality.
I enjoy ordering from Bettys as the people on the phone are always polite, pleasant and helpful.
The goods have always been delivered on time and the recipients have been delighted by the quality.
3 september 2026
Antwoord van Bettys
We're so pleased to hear that you consistently have such positive experiences with our team and that your recipients are delighted with the quality of our goods. Thank you for your wonderful feedback!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.