On line delivery of Fat Rascals and Yorkshire Tea Loaf. Absolutely delicious as ever. Betty’s products are superb and as this was a gift it was so much the nicer. Betty’s are let down by the delive... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service from Betty’s by post. We had selected the wrong delivery address for an order to a friend for their birthday. The lady who answered the phone was so kind and helpful, sh... Toon meer
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Telephone order quick and easy. Staff very helpful with advice if something not available. Delivery prompt. No problems. Recipients always delighted - both housebound with health issues. This is... Toon meer
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Un decorated fruit cake wanted. Emailed then phoned Karen at customer services and she couldn’t have been more helpful! She provided multiple size prices as requested until we found exactly what we wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.
Bettys
Geschreven door het bedrijf
- Making life lovelier since 1919.
- We make beautiful, handcrafted cakes, confectionery and pâtisserie inspired by our Swiss heritage and made famous by our Yorkshire tea rooms. Perfect for gifts that show how much you care, treats for special celebrations or spirit-lifting deliciousness for you.
We promise to take good care of you
Here to make every Bettys experience a happy one
We're a family business and we believe in treating our customers like family too.
If you contact us, you'll be speaking to someone at our Craft Bakery in Harrogate. They are as close as you can be to the heart of our business without being sat next to the bread ovens, so you will be in expert hands.
We aim for perfection but from time to time things don't go to plan, so if the worst happens we will always do all we can to put it right.
Every person in our team has the authority to make decisions on their own, so they will do their best to fix things there and then. They will only pass you along or check in with a colleague when the question absolutely requires it.
We want every Bettys experience to be a happy one so if you're in any way disappointed with your service, do call or email. We're here to help.
Contactgegevens
The Craft Bakery, Plumpton Park, HG2 7LD, Harrogate, Verenigd Koninkrijk
- 0800 456 1919
- heretohelp@bettys.co.uk
- www.bettys.co.uk
4,7
Uitstekend
36K reviews
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Antwoord van Bettys
We're so happy to hear that your gift arrived precisely when expected. We truly appreciate your positive feedback!
Betty cakes
Good service. Delivery on time.
The cakes excellent quality as usual
Highly recommended
15 september 2026
Antwoord van Bettys
Thank you so much for your wonderful review! We are absolutely delighted to hear that you were pleased with our service, delivery, and the excellent quality of our cakes. We truly appreciate your recommendation!
This was a birthday present
This was a birthday present. Feedback on the product was good. I had paid extra to have the delivery on my sister’s birthday. Although Betty’s despatched it on time and the Post Office said it would be delivered on her birthday and gave her a time slot, unfortunately she waited in all day for this and it didn’t come until the following day. Not good enough from the post office. Maybe Betty’s could claim back the extra they were charged for this service.
14 september 2026
Never disappoints
I know that the whole process from choosing a lovely treat to its delivery will be of a high standard and can be relied upon
14 september 2026
Antwoord van Bettys
We're so pleased to hear that you can rely on us for a high standard from choosing your treat to its delivery! Thank you for your wonderful feedback.
Antwoord van Bettys
We're so glad to hear that your delivery arrived exactly as scheduled! We appreciate you taking the time to share your positive experience with us.
Antwoord van Bettys
Thank you for your wonderful feedback! We are so pleased to hear that you found the ordering process easy and that you are happy with our excellent product and delivery options.
always love giving gifts from Bettys.
always love giving gifts from Bettys.
They are good quality and well made
Delivered on time with notifications
Thank you
14 september 2026
Antwoord van Bettys
Thank you so much for your wonderful review! We're delighted to hear that you always enjoy giving gifts from us, and that they arrived on time.
All delivered on time (it was a present)
14 september 2026
Antwoord van Bettys
We're so pleased to hear that your delivery arrived on time, especially since it was a present! Thank you for your wonderful feedback.
The whole experience from the initial…
The whole experience from the initial phone call to delivery
14 september 2026
Antwoord van Bettys
We're so pleased to hear that you're happy with both the product and the speed of our delivery service! Thank you for your wonderful feedback.
Antwoord van Bettys
Thank you for your wonderful feedback! We're so pleased to hear that your parcel arrived promptly and was just as you expected.
Chocolate cake and Parkin was…
Chocolate cake and Parkin was impeccable.
I froze one Parkin and it tasted superb when defrosted.
Outstanding
14 september 2026
Antwoord van Bettys
We're so pleased to hear that you found the chocolate cake and Parkin to be impeccable! It's wonderful that the Parkin tasted superb even after being defrosted. Thank you for your outstanding feedback!
Delicious chocolate cake delivered in a…
Delicious chocolate cake delivered in a timely manner
14 september 2026
Antwoord van Bettys
We're so pleased to hear you enjoyed our delicious chocolate cake and that it was delivered in a timely manner! Thank you for your kind feedback.
The people to whom I gave the cakes…
The people to whom I gave the cakes really liked them!
14 september 2026
Antwoord van Bettys
We're so pleased to hear that the recipients of your cakes enjoyed them so much! Thank you for sharing your wonderful feedback with us.
Antwoord van Bettys
That's wonderful to hear! We are so pleased that your niece loved her gift. Thank you for sharing such positive feedback with us!
Birthday cake order for my son
Birthday cake for my son was superb and everything about the ordering system was quick, easy and efficient. Job done with no hassle at all! Thank you.
14 september 2026
Antwoord van Bettys
We're absolutely delighted to hear that your son's birthday cake was superb and that you found our ordering system quick, easy, and efficient! Thank you for sharing your positive experience.
Ordered 2 products from Bettys for a…
Ordered 2 products from Bettys for a 90th birthday for a lady who loves Bettys but is no longer mobile to attend the cafe herself.
On inspection of the fat rascals, they had a best before date on of 2 days time. Now i appreciate all items are made fresh and no preservatives are used in their products, but i specifically selected a delivery date of a Thursday instead of a Friday, just incase there was a problem with delivery on the Friday and it run into the weekend which i needed them for. I contacted Bettys email, who told me i selected a two day delivery, which i did, but i would expect my delivery on my selected date or the day after not the day before my selected date. Why select a date if they are going to deliver before when they know the best before date is so short?! If this is the case of delivery dates, the website needs to be more clear that you may get the delivered earlier than the selected date! I now cannot give these fat rascals as a gift which i wanted to as they would be out of date and after emailing Bettys, they wouldnt do anything. Never will i order again or even visit Bettys itself and the customer service is terrible!
24 september 2026
Review zonder uitnodiging
Antwoord van Bettys
Thank you for taking the time to share your feedback regarding our gift vouchers. We are sorry to hear that the placement of the terms and conditions caused frustration, and we genuinely appreciate you bringing this to our attention.
You are right that our traditional paper monetary gift vouchers are presented in a wallet that displays the value on the front, while the purchase date and full terms (including the 18-month validity period) are printed on the reverse. This is standard practice across many gift vouchers and cards in the UK, where terms and conditions are commonly placed on the reverse side. We understand, however, that when the voucher remains inside its presentation sleeve, those details are not immediately visible, and we can see how this could lead to the expiry date being overlooked.
I sent a goodie box to my grandson who…
I sent a goodie box to my grandson who has just started uni. I did not realise it is not advisable to post a box to a complex as delivery isn’t easy. This we found out the hard way. Only half the box was still ok to be eaten when he eventually located his parcel.
14 september 2026
I am unable to give much of a rating as…
I am unable to give much of a rating as the items I ordered didn’t arrive at the destination. I have just checked and nothing was delivered. The address is correct and our local postal service knows where it is so I’m a little puzzled. I’m very sorry about this but somewhat disappointed as the recipients are very kind and hardworking and deserve a treat. I have sent many of your products as presents and have never had a problem either delivery or , of course, the quality . I hope you can advise me how to deal with the issue
14 september 2026
Antwoord van Bettys
Thank you for taking my call today and being honest about the incorrect post code that was input. It was lovely speaking to you. All the best.
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