On line delivery of Fat Rascals and Yorkshire Tea Loaf. Absolutely delicious as ever. Betty’s products are superb and as this was a gift it was so much the nicer. Betty’s are let down by the delive... Toon meer
Bedrijf heeft geantwoord
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Excellent customer service from Betty’s by post. We had selected the wrong delivery address for an order to a friend for their birthday. The lady who answered the phone was so kind and helpful, sh... Toon meer
Bedrijf heeft geantwoord
Telephone order quick and easy. Staff very helpful with advice if something not available. Delivery prompt. No problems. Recipients always delighted - both housebound with health issues. This is... Toon meer
Bedrijf heeft geantwoord
Un decorated fruit cake wanted. Emailed then phoned Karen at customer services and she couldn’t have been more helpful! She provided multiple size prices as requested until we found exactly what we wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.
Bettys
Geschreven door het bedrijf
- Making life lovelier since 1919.
- We make beautiful, handcrafted cakes, confectionery and pâtisserie inspired by our Swiss heritage and made famous by our Yorkshire tea rooms. Perfect for gifts that show how much you care, treats for special celebrations or spirit-lifting deliciousness for you.
We promise to take good care of you
Here to make every Bettys experience a happy one
We're a family business and we believe in treating our customers like family too.
If you contact us, you'll be speaking to someone at our Craft Bakery in Harrogate. They are as close as you can be to the heart of our business without being sat next to the bread ovens, so you will be in expert hands.
We aim for perfection but from time to time things don't go to plan, so if the worst happens we will always do all we can to put it right.
Every person in our team has the authority to make decisions on their own, so they will do their best to fix things there and then. They will only pass you along or check in with a colleague when the question absolutely requires it.
We want every Bettys experience to be a happy one so if you're in any way disappointed with your service, do call or email. We're here to help.
Contactgegevens
The Craft Bakery, Plumpton Park, HG2 7LD, Harrogate, Verenigd Koninkrijk
- 0800 456 1919
- heretohelp@bettys.co.uk
- www.bettys.co.uk
4,7
Uitstekend
36K reviews
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Great products much enjoyed
Great products much enjoyed
Absolutely fantastic customer service who saved the day when DPD failed to deliver on time for a birthday.
Well done Betty’s
9 september 2026
Antwoord van Bettys
We're so pleased to hear you enjoyed our products and that our customer service team was able to help ensure your birthday delivery arrived on time! Thank you for your wonderful feedback.
Excellent company
The ordering process was very easy, the range of products excellent and the product I purchased was fabulous quality.
10 september 2026
Antwoord van Bettys
We're so pleased to hear that you found our ordering process easy and that you were happy with the excellent range and quality of our products! Thank you for your wonderful feedback.
Really enjoyed the goodies … delicious
Really enjoyed the goodies … delicious. Delivered as requested . Excellent company.
15 december 2025
Antwoord van Bettys
We are so pleased to hear that you enjoyed our delicious goodies and that they were delivered as requested. Thank you for your wonderful feedback!
Antwoord van Bettys
We are so pleased to hear that your family member loved their gift! Thank you for taking the time to share your wonderful feedback with us.
Great cake delivered on time.
9 september 2026
Antwoord van Bettys
We're so happy to hear that you enjoyed our cake and that it arrived on time. Thank you for your wonderful feedback!
As always great service for my favorite…
As always great service for my favorite tea
10 september 2026
Antwoord van Bettys
We're so happy to hear you consistently receive great service and enjoy your favourite tea! Thank you for your wonderful feedback.
Excellent from start to finish.
9 september 2026
Antwoord van Bettys
We're so glad to hear you had such a positive experience with us from beginning to end. Thank you for your kind words!
Always excellent produce and the whole…
Always excellent produce and the whole order/ delivery process is faultless
9 september 2026
Antwoord van Bettys
We're so pleased to hear that you consistently receive excellent produce and that our ordering and delivery process is faultless. Thank you for your wonderful feedback!
Satisfaction
Excellent product with excellent service and delivery.
Fat Rascals were superb.
9 september 2026
Antwoord van Bettys
Thank you so much for your wonderful review! We are absolutely delighted to hear that you enjoyed our Fat Rascals and were pleased with our service.
Friend loved the afternoon tea box!
28 juli 2026
Antwoord van Bettys
We're delighted to hear this! Thank you for choosing Bettys for your special gifts.
Bespoke Fondant Fancy Wedding Cake…
I ordered a bespoke fondant fancy wedding cake for my son’s lagal wedding ceremony & it was exactly as I requested it. Caroline was extremely helpful & excellent at explaining the logistical requirements. Although the cake had to be collected from the Harrogate shop because of the size, a little plastic protective wrapper would have been useful behind the ribbon holding it together as it did move a little bit but was easily corrected. The Bride & Groom were delighted as it did not detract from their main wedding cake try by Ed F following day.
9 september 2026
Antwoord van Bettys
Thank you for your wonderful review! We're so pleased to hear that the bespoke wedding cake for your son's special day was exactly as you envisioned and that Caroline was so helpful. We appreciate your feedback regarding the protective wrapper and will certainly take it into consideration. We're delighted the bride and groom loved it!
Fantastic chocolate and millionaire’s…
Fantastic chocolate and millionaire’s shortbread
9 september 2026
Antwoord van Bettys
Thank you for your wonderful review! We are so delighted to hear that you enjoyed our chocolate and millionaire's shortbread so much.
Perfect Birthday Cake arrived on the…
Perfect Birthday Cake arrived on the day as planned
8 september 2026
Antwoord van Bettys
We're so pleased to hear that the birthday cake arrived exactly as planned and helped make the celebration perfect! Thank you for your wonderful feedback.
Best cakes and biscuits
Easy to order, fast delivery and wonderfully tasty cakes and biscuits.
All the staff are friendly and extremely helpful.
8 september 2026
Antwoord van Bettys
We're so pleased to hear that you found ordering easy and delivery fast! It's wonderful that you enjoyed our tasty cakes and biscuits, and that our staff were friendly and helpful.
Antwoord van Bettys
We're so pleased to hear that you enjoyed our great cakes and service, and that your order was delivered on time! Thank you for your wonderful feedback.
Never received cake on person's…
Never received cake on person's birthday. Poor communication.
8 september 2026
Antwoord van Bettys
Thank you for your feedback. We're very sorry to hear that your order wasn't delivered as expected, due to a delay at the DPD depot. Thank you for contacting our Customer Support - we can see that you were refunded for your order, however if you have any further feedback, please email us at heretohelp@bettys.co.uk. Thank you again for your review, and we do apologise for any upset or disappointment caused.
My order arrived promptly and in good…
My order arrived promptly and in good condition.
I had wanted to order more and pay with gift vouchers which I had for a birthday gift. Unfortunately because my gift vouchers are paper ones and not e-vouchers or the money card type I was unable to order on line. So I will have to go to one of Betty's shops to use them.
8 september 2026
Antwoord van Bettys
We're happy to hear your order arrived promptly and in good condition. We understand your frustration regarding the paper gift vouchers not being usable for online purchases. We appreciate you sharing your experience and hope you enjoy your visit to one of our shops.
Antwoord van Bettys
Thank you for your wonderful feedback! We're so pleased to hear that you found our product lovely and that your ordering and delivery experience was easy and quick.
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