On line delivery of Fat Rascals and Yorkshire Tea Loaf. Absolutely delicious as ever. Betty’s products are superb and as this was a gift it was so much the nicer. Betty’s are let down by the delive... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent customer service from Betty’s by post. We had selected the wrong delivery address for an order to a friend for their birthday. The lady who answered the phone was so kind and helpful, sh... Toon meer
Bedrijf heeft geantwoord
Telephone order quick and easy. Staff very helpful with advice if something not available. Delivery prompt. No problems. Recipients always delighted - both housebound with health issues. This is... Toon meer
Bedrijf heeft geantwoord
The cake was outstandingly delicious. But the reason for five stars is the whole package. Customer Service, delivery, packaging, choice and quality. Not the cheapest but you get what you pay. Highly... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.
Bettys
Geschreven door het bedrijf
- Making life lovelier since 1919.
- We make beautiful, handcrafted cakes, confectionery and pâtisserie inspired by our Swiss heritage and made famous by our Yorkshire tea rooms. Perfect for gifts that show how much you care, treats for special celebrations or spirit-lifting deliciousness for you.
We promise to take good care of you
Here to make every Bettys experience a happy one
We're a family business and we believe in treating our customers like family too.
If you contact us, you'll be speaking to someone at our Craft Bakery in Harrogate. They are as close as you can be to the heart of our business without being sat next to the bread ovens, so you will be in expert hands.
We aim for perfection but from time to time things don't go to plan, so if the worst happens we will always do all we can to put it right.
Every person in our team has the authority to make decisions on their own, so they will do their best to fix things there and then. They will only pass you along or check in with a colleague when the question absolutely requires it.
We want every Bettys experience to be a happy one so if you're in any way disappointed with your service, do call or email. We're here to help.
Contactgegevens
The Craft Bakery, Plumpton Park, HG2 7LD, Harrogate, Verenigd Koninkrijk
- 0800 456 1919
- heretohelp@bettys.co.uk
- www.bettys.co.uk
4,7
Uitstekend
36K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Never received cake on person's…
Never received cake on person's birthday. Poor communication.
8 september 2026
Antwoord van Bettys
Thank you for your feedback. We're very sorry to hear that your order wasn't delivered as expected, due to a delay at the DPD depot. Thank you for contacting our Customer Support - we can see that you were refunded for your order, however if you have any further feedback, please email us at heretohelp@bettys.co.uk. Thank you again for your review, and we do apologise for any upset or disappointment caused.
My order arrived promptly and in good…
My order arrived promptly and in good condition.
I had wanted to order more and pay with gift vouchers which I had for a birthday gift. Unfortunately because my gift vouchers are paper ones and not e-vouchers or the money card type I was unable to order on line. So I will have to go to one of Betty's shops to use them.
8 september 2026
Antwoord van Bettys
We're happy to hear your order arrived promptly and in good condition. We understand your frustration regarding the paper gift vouchers not being usable for online purchases. We appreciate you sharing your experience and hope you enjoy your visit to one of our shops.
Antwoord van Bettys
Thank you for your wonderful feedback! We're so pleased to hear that you found our product lovely and that your ordering and delivery experience was easy and quick.
Lead time
You rescued a situation of long lead times.I ordered a cake that was not available for over a month, but a quick telephone call sorted out out .You should indicate if something is on a very long lead time
8 september 2026
Antwoord van Bettys
We're glad we could assist you with your order. We appreciate your feedback regarding lead times and understand the importance of clear communication. We are actively working on improving how we display product availability to prevent similar situations.
Antwoord van Bettys
We're so pleased to hear that our delicious cakes were loved and enjoyed! Thank you for sharing your wonderful feedback with us.
Missed birthday delivery...twice
I ordered a online birthday delivery for a relative, the courier lied about delivering it. Bettys were very helpful and delivered a replacement a couple of days later, not in time for the birthday though. Ordered a second present a couple of weeks later, thinking because Bettys were so helpful, surely it wouldn't go wrong again, lightening would not strike twice. It did. Order not delivered, not even attempted. I've cancelled the order, so Betty's themselves might be fine, but they use a terrible courier service (DPD) that doesn't work, I'll never trust them again, do not bother using if you want a delivery.
18 september 2026
Review zonder uitnodiging
Antwoord van Bettys
Thank you for taking the time to leave your review. We're upset to hear that you had problems with both of your orders, in that there were delays with the courier. We appreciate your review, however if you have any further feedback, please just contact us on heretohelp@bettys.co.uk.
This order was a birthday gift
This order was a birthday gift: it arrived on the specified date and we were kept informed of the delivery schedule.
The product was enjoyed by the recipient! Yum!
8 september 2026
Antwoord van Bettys
We're so pleased to hear that the birthday gift arrived on the specified date and that the recipient enjoyed it so much! Thank you for your wonderful feedback.
Bettys Yorkshire Parkin
Bettys Yorkshire Parkin, it’s difficult to find a good Parkin but this one is how it should be, so flavoursome, absolutely delicious, all the taste of a good old fashioned Parkin, reasonable price and plenty of date, arrived in a lovely box, quick delivery, if l wasn’t on my own l would purchase three for the offer price, l will definitely buy again, thank you Bettys ❤️
7 september 2026
Antwoord van Bettys
We are so happy to hear how much you enjoyed our Yorkshire Parkin! It's wonderful to know that we delivered the authentic, delicious taste you were hoping for, and that the delivery and packaging met your expectations. We truly appreciate your kind words and look forward to welcoming you back for another purchase. Thank you for your lovely feedback!
Antwoord van Bettys
We're so pleased to hear you enjoyed our products and their presentation. Thank you for your wonderful feedback!
The parcel arrived on time and everyone…
The parcel arrived on time and everyone loved the food and its quality.
8 september 2026
Antwoord van Bettys
We're so pleased to hear that your parcel arrived promptly and that everyone enjoyed the delicious food and its excellent quality! Thank you for sharing your wonderful feedback.
Cakes great as usual however a struggle…
Cakes great as usual however a struggle to eat all three by the sell by date
7 september 2026
Antwoord van Bettys
Thank you for your feedback. The Best Before dates are just our recommendation for when to enjoy the freshly baked cakes at their best! Most cakes also freeze very well, if you wish to enjoy at a later date. Thank you again for your review.
Antwoord van Bettys
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently have such a perfect experience with us.
Great service and quality cakes every…
Great service and quality cakes every time. Never disappoints.
7 september 2026
Antwoord van Bettys
We're so pleased to hear that you consistently receive great service and enjoy the quality of our cakes every time! Thank you for your wonderful feedback.
Excellent customer service
Somehow my order was delivered to the wrong address and this was not discovered until Thursday. I needed the cakes for Saturday. The Betty’s team responded magnificently and dispatched a new order which made it in time. Thank you very much your wonderful customer service.
7 september 2026
Antwoord van Bettys
We are so pleased to hear that our team was able to resolve the delivery issue and get your cakes to you in time for Saturday. Thank you for your kind words about our customer service!
Gift card arrived on time and it was…
Gift card arrived on time and it was lovely my friends loved their gift from Bettys x
7 september 2026
Antwoord van Bettys
We're so happy to hear that the gift card arrived on time and that your friends loved their gift! Thank you for your wonderful feedback.
Betty’s mail order is a delightful service.
Following a week’s holiday in York where I dined daily in Betty’s, I decided to order a few mail-order goodies as a treat. I already knew the cakes and rascals would be great from past experience, and they did not disappoint. Delicious.
Delivery and packaging were excellent, and the goodies arrived safely.
7 september 2026
Antwoord van Bettys
We are so delighted to hear you enjoyed your holiday in York and that our mail-order goodies brought back such delicious memories! It's wonderful to know the cakes and rascals lived up to your expectations.
Antwoord van Bettys
Thank you for your lovely feedback! We're so pleased to hear that you found our website easy to use and that your delivery was good.
Antwoord van Bettys
We're so happy to hear about the quick delivery and that your daughter loves our hot chocolate! We appreciate your kind words.
Fruit birthday cake was excellent
Fruit birthday cake was excellent. Delivery was spot on
7 september 2026
Antwoord van Bettys
We're so pleased to hear you enjoyed the fruit birthday cake and that the delivery was spot on! Thank you for your kind feedback.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.