On line delivery of Fat Rascals and Yorkshire Tea Loaf. Absolutely delicious as ever. Betty’s products are superb and as this was a gift it was so much the nicer. Betty’s are let down by the delive... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service from Betty’s by post. We had selected the wrong delivery address for an order to a friend for their birthday. The lady who answered the phone was so kind and helpful, sh... Toon meer
Bedrijf heeft geantwoord
Telephone order quick and easy. Staff very helpful with advice if something not available. Delivery prompt. No problems. Recipients always delighted - both housebound with health issues. This is... Toon meer
Bedrijf heeft geantwoord
The cake was outstandingly delicious. But the reason for five stars is the whole package. Customer Service, delivery, packaging, choice and quality. Not the cheapest but you get what you pay. Highly... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.
Bettys
Geschreven door het bedrijf
- Making life lovelier since 1919.
- We make beautiful, handcrafted cakes, confectionery and pâtisserie inspired by our Swiss heritage and made famous by our Yorkshire tea rooms. Perfect for gifts that show how much you care, treats for special celebrations or spirit-lifting deliciousness for you.
We promise to take good care of you
Here to make every Bettys experience a happy one
We're a family business and we believe in treating our customers like family too.
If you contact us, you'll be speaking to someone at our Craft Bakery in Harrogate. They are as close as you can be to the heart of our business without being sat next to the bread ovens, so you will be in expert hands.
We aim for perfection but from time to time things don't go to plan, so if the worst happens we will always do all we can to put it right.
Every person in our team has the authority to make decisions on their own, so they will do their best to fix things there and then. They will only pass you along or check in with a colleague when the question absolutely requires it.
We want every Bettys experience to be a happy one so if you're in any way disappointed with your service, do call or email. We're here to help.
Contactgegevens
The Craft Bakery, Plumpton Park, HG2 7LD, Harrogate, Verenigd Koninkrijk
- 0800 456 1919
- heretohelp@bettys.co.uk
- www.bettys.co.uk
4,7
Uitstekend
36K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Beautiful cake, good communication
I was really happy with the celebration cake sent from bettys to my daughter. The order was taken by telephone and everything explained in detail. The cake arrived at a london address when it was supposed to and the cake itself was beautiful and delicious.
7 september 2026
Antwoord van Bettys
Thank you so much for your wonderful feedback! We are delighted to hear that the celebration cake for your daughter was beautiful and delicious, and that everything arrived as expected.
Birthday box
I was pleased with the ordering which was easy and did not take long before I received my order
7 september 2026
Antwoord van Bettys
We're so pleased to hear that your ordering experience was easy and that you received your order quickly. Thank you for sharing your positive feedback!
Poor quality items.
The diamond French fancies were disguistong and lacked flavour. The other individual loaf's were also not great. Overpriced and over produced rubbish unfortunately. The name doesn’t always mean quality.
7 september 2026
Antwoord van Bettys
Thank you for your review. We're sorry to hear that you were so disappointed with your order, in that you found the Fondant Fancies and Loaf Cakes lacking in flavour, and that you thought the items were overpriced. We appreciate your feedback and we will ensure your comments are seen by the Craft Bakery here at Bettys.
Great 80th cake
Delivery was as arranged. Cake was beautifully presented and delicious.
7 september 2026
Antwoord van Bettys
We are so happy to hear that your delivery was as arranged and that you found the cake beautifully presented and delicious. Thank you for your wonderful feedback!
Antwoord van Bettys
We are so happy to hear that you enjoyed our fabulous delivery and gift! Thank you for your wonderful feedback.
This was for a birthday
This was for a birthday. I have ordered this before,really lovely flavour. Also not too big a cake as only two of us.
Thanks
7 september 2026
Antwoord van Bettys
We're so glad to hear you enjoyed the cake for the birthday celebration and found the flavor lovely! We appreciate your kind words.
All the staff from Betty's were…
All the staff from Betty's were fabulous from start to finish. There was a mistake made by the delivery company and Betty's staff were all over it so quickly. Even thpugh it was not their mistake, they took control and responsibility for resolving. The issue was resolved to everyone's satisfaction so speedily. We were very impressed with their customer service. Would use again no problem.
Kat - Oban
7 september 2026
Antwoord van Bettys
We are so pleased to hear that our team was able to resolve the delivery issue quickly and to your satisfaction. It's wonderful to know that you were impressed with our customer service.
Order arrived next day and everything…
Order arrived next day and everything was satisfactory.
7 september 2026
Antwoord van Bettys
We're so pleased to hear that your order arrived promptly and that everything was satisfactory. Thank you for your wonderful feedback!
Absolutely impeccable
Absolutely impeccable. The French fancies were a small gift and they never fail to delight. The delivery was seamless, arrived on the scheduled date and the package was intact.
7 september 2026
Antwoord van Bettys
Thank you for your wonderful review! We are so pleased to hear that our French Fancies delighted you and that the delivery was seamless and arrived perfectly intact.
What more could you ask for?
Great cakes & beautifully presented, always a pleasant surprise whenever we send to people 👍😀
7 september 2026
Antwoord van Bettys
We're so pleased to hear that you enjoy our cakes and their presentation, and that they are always a pleasant surprise for those you send them to! Thank you for your kind words.
Bettys products are always excellent
Bettys products are always excellent. The attention to detail is wonderful.
Delivered as per my requested date.
Thank you 😊
7 september 2026
Antwoord van Bettys
We're so pleased to hear you consistently enjoy our products and appreciate the attention to detail. Thank you for your kind words!
Truly excellent every time!
7 september 2026
Antwoord van Bettys
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently have such an excellent experience with us.
Good food and staff in shop and cafe…
Good food and staff in shop and cafe very helpful.
19 augustus 2026
Antwoord van Bettys
We're so glad to hear you enjoyed our food and found our staff helpful in the shop and cafe!
Antwoord van Bettys
We're so happy to hear that we delivered and that the recipients loved it! Thank you for sharing your positive experience.
A taste enjoyed
We were delighted that we could rely on Betty's standard for a celebration such as a wedding anniversary. Delivery was on time and safely packaged.
My sister and brother in law were delighted to receive our order. So thank you for helping us make their day so much more special.
3 september 2026
Antwoord van Bettys
We're so delighted to hear that we could help make your sister and brother-in-law's anniversary celebration extra special! It's wonderful to know the delivery was on time and safely packaged, and that they were so pleased with their order. Thank you for your kind words.
First class Betty’s
Delicious products to standard expected of Betty’s. Make lovely gifts or to enjoy as a treat.
14 november 2025
Antwoord van Bettys
We're so pleased to hear that you enjoy our delicious products and that they meet your expectations! It's wonderful to know they make lovely gifts or a delightful treat.
Lovely gift boxes
I've ordered a couple of gift boxes to send to people on special occassions. They have akways arrived very promptly and the recipients have been delighted.
3 september 2026
Antwoord van Bettys
We're so pleased to hear that the gift boxes have arrived promptly and that the recipients have been delighted! Thank you for sharing your positive experience with us.
Antwoord van Bettys
We are so glad to hear that the gift was well-received and brought joy. We appreciate your wonderful feedback!
Short dated
The use by date on our cakes was the day that they arrived. We'd ordered quite a bit so there was no way it'd get eaten in one day.
4 september 2026
Antwoord van Bettys
Thank you for your review. We're sorry to hear that you were disappointed with the best before dates on the Rascals; we do suggest that these freshly baked cakes are best eaten within 1-2 days of delivery, to enjoy at their very best (they can also be frozen). As they don't contain preservatives, after a few days the cakes will become stale and the taste and texture won't be as fresh as expected. Also, this is just our recommendation - it's a best before, not a use by date.
We do advise customers on the short best before dates, so they can make an informed choice before purchase. On each of the online product pages, advice is given where the cakes need to be eaten, eg best enjoyed on day of delivery. This is also noted in the shopping bag, where relevant.
We hope this explains and thank you again for your review.
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