I went through a rough period losing my Grandad. He was in hospital for a few weeks before he sadly passed away. During this time I used BetUK as an escape from reality and played on the platform on a... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Should have read the reviews!!! Signed up today, deposited £10 via Apple Pay and OFCOURSE it “failed” but the funds left my account. Been in Live Chat for 25minutes (with receipts) after saying it’ll... Toon meer
Bedrijf heeft geantwoord
Had to give my change of bank card proof of ownership for security reasons. Was a little suprised at the request but was handled efficiently by the customer team who told me why they were asking. All... Toon meer
Bedrijf heeft geantwoord
So far experience with Bet Uk app was pretty decent. Ive tried both sports bet and casino.. would be nice if they make specials odds and betbuilder odds on sports especially on football matches.. i mi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Contactgegevens
Verenigd Koninkrijk
- support@betuk.com
- www.betuk.com
Houd rekening met het volgende
3,0
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good customer service
Only just restarted after an absence, but found customer service very helpful.
19 oktober 2025
Antwoord van BetUK
Dear Customer,
Thank you for your review, and welcome back!
We're delighted to hear that you found our customer service to be very helpful upon your return.
Providing excellent and efficient support is a top priority for us, so your feedback is greatly appreciated.
Kind regards,
BetUK
Antwoord van BetUK
Thanks for your feedback. We're sorry to hear you didn't receive your free bets for the welcome offer. We want to assure you that BetUK is committed to resolving this issue for you as quickly as possible.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Account closed for winning a free bet
Account closed for winning a free bet. Don't offer a promotion if you are not prepared to lose
19 oktober 2025
Antwoord van BetUK
Hi there Brian,
Thank you for your feedback regarding the closure of your account after winning a free bet.
I can certainly understand your frustration and disappointment when a promotional offer leads to such an unexpected outcome, especially after a win.
Account closures are not taken lightly and are typically enacted due to specific terms and conditions or regulatory requirements, rather than simply winning.
I will thoroughly investigate the reasons behind your account's closure.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Bet UK Team
WHAT IS WRONG WITH YOU HAVE U ANY BALLS
WHAT IS WRONG WITH YOU HAVE U ANY BALLS
17 oktober 2025
Review zonder uitnodiging
Antwoord van BetUK
Hi there Chris,
I am very sorry to hear that your experience with us has been so frustrating.
We take all customer feedback very seriously, and I would like to understand the specific issues you have faced so that I can look into this for you and work towards a resolution.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
Antwoord van BetUK
Hi Nigel!
We're so glad to hear you find our app great and easy to use!
We've poured a lot of passion into creating a seamless and exciting mobile experience, ensuring your adventure is always just a tap away.
Thanks for the wonderful feedback!
Kind Regards,
The BetUK Team
F'in Terrible
F'in Terrible.
Put about 100 in got one feature for £1.20.
Complete scam, closed account
13 oktober 2025
Review zonder uitnodiging
Antwoord van BetUK
Hi Ian
We're sorry to hear about your negative experience and understand your frustration with the lack of wins.
We want to assure you that BetUK operates under strict regulations and licensing agreements to ensure fairness for all players
All of our games use certified Random Number Generators (RNGs) to guarantee fair and random outcomes
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Antwoord van BetUK
That's fantastic to hear! 😄 We're thrilled you're enjoying our games!
All the best,
BetUK
Totally disgusting behaviour
Totally disgusting behaviour! I have spent 2 months verifying my account. ID proof of address back and front of my debit card but because I used a chase debit card that doesn’t have the card number displayed on it they will not accept the photo of it. Chase bank do not display your card no on the actual card so there is nothing I can do but Betuk know this and still won’t allow me to withdraw my money. Very convenient for another scam bookie that likes to make excuses for paying you out.
23 augustus 2025
Review zonder uitnodiging
Antwoord van BetUK
Hi there Chloe,
I'm very sorry to hear about the difficulties you've experienced with the verification process and your withdrawal. I understand your frustration with the ID requirements, particularly regarding your Chase debit card. We appreciate this is causing you significant inconvenience.
While we must adhere to strict regulatory requirements and security protocols regarding card verification, I will personally escalate this issue to our verification team to explore alternative solutions for confirming your card details and expedite your withdrawal. We aim to find a resolution as quickly as possible.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetMGM Team
Stay clear dont waste your money
Its odds on this site is crap..... please please please dont waste your time or money. I hate being beating but I kept going back in to see if anything would happen..... nothing not 1 win..... what a joke
5 oktober 2025
Review zonder uitnodiging
Antwoord van BetUK
Thanks for your feedback, Mark.
We're sorry to hear about your negative experience and we want to assure you that BetUK operates under strict regulations and licensing agreements to ensure fairness for all players.
All of our games use certified Random Number Generators (RNGs) to guarantee fair and random outcomes
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Poor site
I very rarely use this site as I receive no encouragement from Bet UK to do so. Other sites I have an account with frequently make offers (Free bets, spins and special odds etc. The best sites are paddypower & skybet).
Your other site 'Bet MGM' is a slight improvement on yours, but not much
1 oktober 2025
Antwoord van BetUK
Thanks for your feedback and we understand your disappointment and we want to assure you that BetUK is committed to reviewing its promotional offerings and providing more value and excitement for our players.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
This company has allowed someone to use…
This company has allowed someone to use my bank account details and i have had hundreds taken when i have not used this site at all! i’m now down hundreds which i can’t get back!
i have supplied you with my contact details but yet to be contacted to try and resolve this issue.
16 september 2025
Review zonder uitnodiging
Antwoord van BetUK
Thanks for reaching out and sharing your experience. We understand your concern and frustration with the unauthorized use of your account.
We want to assure you that BetUK takes these matters very seriously and does not grant anyone access to another person's bank details.
An internal request has been sent through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Antwoord van BetUK
Hi Sean!
We're thrilled you find our service very good and recommend us.
Your positive feedback and recommendation mean a lot to us, and we're always striving to provide the best possible experience for our players.
Thank you!
Kind Regards,
The BetMGM Team
I have win twice and when I contacted…
I have win twice and when I contacted yous about it yous sent me an email to say about the one sum of money instead of two sums,and the wait is so long to get it my win
20 september 2025
Antwoord van BetUK
Hi Majella,
Thank you for sharing your feedback regarding your winnings and the communication received.
We understand that it can be concerning and frustrating to receive an email that doesn't reflect all your wins, and we appreciate that waiting for payouts can be an anxious time.
We are committed to ensuring clear communication and timely processing for all customer transactions.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetUK
Got restricted straight away
Got restricted straight away. Repeatedly asking for documents. Absolute joke of a company.
20 september 2025
Antwoord van BetUK
Hi there,
Thank you for sharing your feedback regarding the restrictions and document requests.
We can certainly appreciate that repeated requests for documentation can be frustrating and may seem inconvenient.
These measures are typically put in place to comply with regulatory requirements, ensuring security and responsible gaming.
We are committed to making these necessary processes as clear and efficient as possible.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetUK
This "mob" are a joke
This "mob" are a joke,I have been trying to verify my account for days,I am not getting to upload my picture of my bank card as it keeps saying its to dark,to light ,blurry and can't find document,so I then emailed them the pictures that are perfect and all I get back is another email asking me to verify my document.I never got asked to verify my documents until I had a £2500 win which is the wrong practice and illegal
10 september 2025
The site is shocking
The site is shocking and you can't even lay £5 on a 20/1 shot. Will be closing my account waste of time.
17 september 2025
Antwoord van BetUK
Hi there Stuart,
Thank you for your feedback about the bet restrictions on our site, particularly your inability to place a £5 bet on a 20/1 shot.
I can certainly understand your frustration; being unable to place your desired wager is a significant issue and not the experience we want you to have.
I will investigate this specific trading decision and the reasons behind it to understand why this occurred.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
I’m just selling employer
I’m just selling employer. I’m gonna shopkeeper, I’m just playing for enjoying myself and I’m always control myself anytime when I want I can stop.
10 oktober 2024
Review zonder uitnodiging
Antwoord van BetUK
Thank you for sharing your perspective. We're glad to hear you're enjoying your time on BetUK and that you're practicing responsible gambling by setting limits for yourself. We encourage all our players to gamble responsibly and within their means.
All the best,
BetUK
easy to use and good offers fast payout
11 september 2025
Antwoord van BetUK
Hello Steven,
Thank you for your kind feedback.
We are pleased to hear that you found our platform easy to use, our offers appealing, and our payouts fast.
We appreciate you taking the time to share your positive experience.
Kind Regards,
BetUK
Easy way to lose money
I did the sign up bonus because it was advertised online. Spent the wagering amount and then they couldn't find record i had done so assumed it was an oversight and deposited again. Played through the wagering again only to find that the bonus never came through. Bottom of the barrel company. Steer well clear
9 september 2025
Review zonder uitnodiging
Antwoord van BetUK
Hi Andrew,
Thank you for providing us with your feedback regarding your experience with a sign-up bonus.
We are sorry to hear of the issue you have described, and can certainly understand the frustration caused when a promotion does not proceed as anticipated.
We are committed to ensuring our promotional offers function correctly and that any discrepancies are thoroughly reviewed.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetUK
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