I went through a rough period losing my Grandad. He was in hospital for a few weeks before he sadly passed away. During this time I used BetUK as an escape from reality and played on the platform on a... Toon meer
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Lees wat reviewers zeggen
Should have read the reviews!!! Signed up today, deposited £10 via Apple Pay and OFCOURSE it “failed” but the funds left my account. Been in Live Chat for 25minutes (with receipts) after saying it’ll... Toon meer
Bedrijf heeft geantwoord
Had to give my change of bank card proof of ownership for security reasons. Was a little suprised at the request but was handled efficiently by the customer team who told me why they were asking. All... Toon meer
Bedrijf heeft geantwoord
So far experience with Bet Uk app was pretty decent. Ive tried both sports bet and casino.. would be nice if they make specials odds and betbuilder odds on sports especially on football matches.. i mi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Contactgegevens
Verenigd Koninkrijk
- support@betuk.com
- www.betuk.com
Houd rekening met het volgende
3,0
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van BetUK
Dear Lewis,
We're delighted to hear you appreciate the quick settlement of bets and prompt payouts.
We know that efficiency and reliability are crucial, so we’re pleased that your experience reflects this.
Kind regards,
BetUK
Poor odds and existing customer offers.
9 november 2025
Antwoord van BetUK
Hi there Rachel,
Thank you for your feedback regarding our odds and existing customer offers.
I understand your frustration when you feel that the odds are not competitive and that the offers for existing customers are not appealing.
Please be aware that I have sent you an internal request through Trustpilot for me to be in a position to contact you directly and to be in a position to handle your concerns.
Regards
The Bet UK Team
Quick with betting restrictions if you…
Quick with betting restrictions if you win anything. Being able to bet £1 isnt any use to anyone.
6 november 2025
Antwoord van BetUK
Thanks for your feedback.
We understand your frustration with the betting restrictions imposed on your account, especially after a win and want to assure you that BetUK is committed to reviewing its betting limits policy and the factors that influence them to ensure fairness and transparency for all players.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Very bad SITE
Very bad SITE
i had account for a while used it for some ante post bet n horses and sometimes on day of race no football betting or casino and slots,never had problem....
then i started to place multi bets on 2026 cheltenham and then had major problems all i wanted was trebles,four folds,five folds,six folds and a acc
intotal 7 horses the bets are between 80p and acc was £1 every time i tried it asked to reduce stake ok i thought if all won bet be £80,000 i can reduce then asked again reduce stake i thought get rid of big price horse and make it 6 horses and again cannot place bet i used the help portal and see what is going on i was told after 5 mins my account just had a restiction placed on it that was first i was told and from now on all sports bets will be restricted?/ BUT this is the best bit i can PLACE AS MUCH AS I WANT ON CASINO AND SLOTS not very responcible in my view i can lose as much as i want on rigged games but i cannot bet on horses that might not run and the racing is in 4 months time
THIS COMPANY IS NOT RESPONSIBLE COMPANY AND SHOULD LOSE IT'S LICENCE TO OPERATE
These companies are run by robots,when a issue comes up what do thay say it is in our TERMS AND CONDITIONS but this is the problem as a single punter if we do not AGREE with terms we be refused an account,so what rule did i break the one if my horse bet came in i win £80000 ? i tried to place a bet 3-4 times or i am not allowed to place bets on a thurday i cannot see what rule i broke unless your company which is gambling are just GUTLESS AND PANTIE WETTERS IF THE BET WON......
PS i have sent and spoke with GAMBLING COMMISION
6 november 2025
Review zonder uitnodiging
Antwoord van BetUK
Hi Robert,
Thanks for your feedback in regard to the restrictions you mentioned when attempting to place multiple horse racing bet scenarios.
Bet UK reserves the right to decline, all, or part of, any bet requested. This decision, while carefully considered, is final. While we are unable to provide specific details, these limitations are in line with our terms and conditions, which are designed to ensure a fair and sustainable betting environment for all our customers.
For a detailed explanation and to review your specific concerns, please speak with our team on live chat.
Regards, BetUK.
Very poor
Terrible. Ability to claim rewards easily to bet slips is hidden and unclear for new customers compared with other providers. Will not use again and recommend to avoid.
5 november 2025
Antwoord van BetUK
We're sorry to hear you found our rewards system unclear and difficult to use. I understand your frustration when a feature meant to enhance your experience becomes a barrier. We're reviewing the process for claiming rewards to bet slips to make it more intuitive, and your feedback will be invaluable in this process.
Kind Regards, BetUK.
Website very easy to use
Website very easy to use. Good payment schedule and all round very good.
3 november 2025
Antwoord van BetUK
Dear Tom,
We are delighted to hear that you find our website very easy to use and appreciate our good payment schedule.
Providing a seamless and reliable experience is our top priority, so your feedback that it is 'all round very good' is a fantastic compliment to our entire team.
Kind regards,
BetUK
Amazing Company
1 november 2025
Antwoord van BetUK
Dear Majid,
We are absolutely thrilled to hear you think of us as an 'Amazing Company'. Your kind words are a huge source of motivation for our entire team.
We always aim to deliver an outstanding experience, and your feedback is a wonderful confirmation that we are on the right track.
Kind regards,
BetUK
I rated 3 stars as it’s a good app but…
I rated 3 stars as it’s a good app but every other gambling site I have been on when you play reel king and it drops 5 reels every other site pays £200 so I was very very disappointed when I got 5 reels and it payed me £36 specially with the amount of money I deposited as well.
30 oktober 2025
Antwoord van BetUK
Hello,
Thank you for taking the time to provide your feedback and for the 3-star rating.
We understand your disappointment regarding the payout you received, especially when your expectation was different based on past experiences.
We value all player feedback as it helps us to review the gaming experience we offer.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetUK
Frustrating Experience – Still Waiting for My Payout
I deposited £200 and was lucky enough to win £600. As soon as I requested a withdrawal, my account was suddenly blocked for a “safer gambling review.”
I was asked to send in documents, which I did immediately, but since then it’s been the same frustrating cycle. They keep asking for more and more documents, and every time I send what they request, I just get the same automated email again asking for the same things. It feels like they’re deliberately dragging the process out.
It’s now been over three weeks and I’m still waiting for my winnings. They were quick enough to take my money, but paying out seems to be a completely different story.
Honestly, I’ve never had such a stressful experience with a gaming site.
9 oktober 2025
Review zonder uitnodiging
Antwoord van BetUK
Hi there Abbie,
Thank you for your feedback, highlighting the issues you've faced with your account being blocked after a win, the ongoing documentation requests, and the significant delay in receiving your winnings.
I completely understand your frustration and concern, especially when you've had a win and are then met with such a challenging and prolonged verification process.
Please be aware that I have sent you an internal request through Trustpilot for me to be in a position to contact you directly and to be in a position to handle your concerns.
Regards
The Bet UK Team
Terrible customer service
Terrible customer service, been a customer for a while and to be honest site is really clunky but I've experienced worse. However customer service is shocking I would avoid and keep to the professional sites like PP and Bet 365. I have just closed my account after spending 2 hours verifying card and bank statements with systems that don't work... Even though I have been a customer for months avoid!!!
29 oktober 2025
Review zonder uitnodiging
Antwoord van BetUK
Thanks for your feedback and We're sorry to hear about your negative experience with our customer service team and the difficulties you encountered during the verification process.
We want to assure you that BetUK is committed to reviewing its customer service processes and improving the user experience on our site.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Easy to place bets and my withdrawal…
Easy to place bets and my withdrawal went smoothly which is more than I can say for certain sites.
8 oktober 2025
Antwoord van BetUK
Dear Mike,
Thank you for your excellent feedback! We're thrilled to hear you find placing bets easy and that your withdrawal went smoothly.
We know how crucial a hassle-free experience is, and your comment that this stands out compared to other sites is a fantastic compliment to our team.
Kind regards,
BetUK
Easy to deposit and withdraw lots of…
Easy to deposit and withdraw lots of games to play
14 oktober 2025
Antwoord van BetUK
Dear Carol,
Thank you for your positive feedback! We're delighted to hear you find depositing and withdrawing easy and that you're enjoying the wide variety of games to play.
We strive to make both financial processes and the gaming experience as smooth and enjoyable as possible.
Kind regards,
BetUK
Antwoord van BetUK
Hi Virginia!
We're absolutely thrilled to hear you're having a very good experience and that your money arrived quickly!
We believe swift payouts are a key part of a great adventure, and it's fantastic to know we're delivering.
Thanks for the wonderful feedback!
Kind Regards,
The BetUK Team
Antwoord van BetUK
Dear Alexanter,
What incredible news! Thank you so much for this fantastic review. Winning three jackpots in just a few days – that's absolutely amazing!
We are absolutely thrilled to hear you've had such an exceptional experience and consider us the "best casino." That's the ultimate compliment for our team.
Kind regards,
BetUK
I’ve recently joined BetUk and was…
I’ve recently joined BetUk and was given 50 wager free spins when joining which was nice. Yesterday I had my first win, the withdrawl process was quick and easy and I received my winnings within 6 hours of withdrawing! I will continue to use BetUk as I really like the site and games on offer.
26 oktober 2025
Antwoord van BetUK
Hello and welcome!
We're absolutely thrilled to hear about your seamless start, enjoying those wager-free spins, and especially that your first withdrawal was quick and easy!
It's wonderful that you're enjoying our site and games, and we look forward to you continuing your adventure with BetUK.
Thanks for the amazing feedback!
Kind Regards,
The BetUK Team
Decent betting app
Decent betting app, but would be a lot better if did same rules as the top sites
25 oktober 2025
Review zonder uitnodiging
Antwoord van BetUK
Thanks for your feedback! We're glad you find our app decent. We also appreciate your suggestion about aligning our rules with those of the other sites, and will definitely take it into consideration as we continuously strive to improve our platform.
All the best,
BetUK
Positive first impression of BetUK
My intial impressions of BetUK are very positive. Creating the account was very simple, and the welcome offer is generous which I have taken advantage of.
The withdrawal process is also relatively quick and I quite like the layout of the website.
24 oktober 2025
Antwoord van BetUK
Dear John,
Thank you for sharing your very positive first impressions of BetUK!
We're delighted to hear that you've had such a positive experience, from the simple account creation and generous welcome offer to the quick withdrawal process and website layout.
We strive to deliver an excellent experience on all these points.
Kind regards,
BetUK
Antwoord van BetUK
Dear Nathan,
Thank you for your positive review!
We're delighted to hear you find the app easy to use and appreciate our great selection of games and sports markets.
Providing a comprehensive and user-friendly platform is exactly what we aim for, so your feedback is fantastic to see.
Kind regards,
BetUK
Freezes your account without telling…
Freezes your account without telling you why. When you ask they tell you to provide the same ID you provided to them last year. They won’t let you withdraw until you provide ID
21 oktober 2025
Antwoord van BetUK
Hi there Peter,
Thank you for your feedback regarding your frozen account and the ID verification process. I understand your frustration when your account is frozen without explanation and you are asked to provide documentation you have already submitted.
I want to assure you that these checks are standard procedure, especially following significant wins, to ensure regulatory compliance and the security of your account.
I will investigate the reasons for the decision to freeze your account.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns. I will investigate the reasons for the self-exclusion.
Regards
The BetUK Team
Terrible app
Terrible app! You set a daily deposit limit and it doesn’t reset its self so you cannot deposit as everyday you have reached the limit! The support link is automated so it just asks you the same questions, an absolute pointless exercise
I then get an email saying they want more information about the review. We’ll enable the app to let me use my deposit limits so I can use the app for a start, as already explained!
20 oktober 2025
Review zonder uitnodiging
Antwoord van BetUK
Hi there Beggzy,
Thank you for your feedback regarding our app.
I am truly sorry to hear that your experience has been so frustrating and I want to assure you that we take feedback like this extremely seriously.
I would like the opportunity to investigate what has caused your dissatisfaction.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Bet UK Team
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