I recently purchased swimsuits from Bfyne and I'm extremely impressed! Here's why I highly recommend them. Their swimsuit collection offers a wide range of trendy styles and patterns for everyone. Siz... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I bought earrings from Bfyne Overall good experience , responsive team but quality of the product in this case the oversized earrings is terrible. For the price being charged, I expected better qual... Toon meer
Extremely poor quality for the price. Item shipped is not what was advertised for over $250. Absolute scam. There’s a reason they don’t accept returns, it’s a bait and switch. Do not shop here. Polic... Toon meer
You cannot go wrong with a Bfyne piece, it is my absolute favorite clothing line. I have been wearing Bfyne for many years now and never had an issue with their clothing. I receive soo many compliment... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BFyne is a contemporary swim and resort-wear brand. Every hand-sewn garment has been conceptualized for the fiercely fashion-forward, cultural aficionado you are. BFyne designs are for the risk-taking woman in protest of the fashion status quo. Highly regarded for enchanting designs and alluring hues, BFyne swimsuits emphasize your curves with intention. The BFyne experience is meant to leave you inspired and empowered. Audiences will be smitten by your embodiment of uninhibited sex appeal and poise.
Contactgegevens
1781 NW 79 Avenue, 33126, Doral, Verenigde Staten
- (1877) 744-2396
- customerservice@bfyne.com
- www.bfyne.com
3,4
Gemiddeld
234 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Outstanding
Gorgeous outfit well packaged fits perfectly and delivery was faster than I expected, very simple online purchase
13 september 2023
Antwoord van BFYNE
Thank you for your feedback
Order from your site for the first time…
Order from your site for the first time for a upcoming trip and my order was Canceled and advised at my request. I never cancelled the order at all. When I reached out to rectify the issue I was told sometimes that happens and never reprocessed the order. Highly disappointed
11 september 2023
Antwoord van BFYNE
Thank you for reaching out and expressing your concerns. I sincerely apologize for the confusion and frustration you've experienced regarding your order.
Upon review, it appears there was an error in our system that mistakenly labeled your order as "canceled at customer's request." I understand how concerning and inconvenient this can be, especially when you're planning for an upcoming trip.
Recognizing the inconvenience this caused, when you repurchased your items, we prioritized and processed your order immediately to ensure timely delivery. I'm pleased to confirm that this order has been successfully delivered.
Your feedback is invaluable as it helps us to identify and rectify areas where our system or service may fall short. We will be working diligently to ensure errors like this do not happen in the future.
Again, I deeply regret the oversight and any inconvenience it may have caused. We appreciate your understanding and hope to serve you better in the future.
Warm regards
Size XL is really like an XS.
9 augustus 2023
Point of No Returns. Stay away!
Not true to size. Poor material. Can’t return any products and not even store credit. Wasted my money. Your ads are pretty enticing though. It’s ashame that you continue to reinforce the no return policy. Never met an online retailer that has this strict rules.
9 augustus 2023
Amazing customer service and quality…
Amazing customer service and quality product. Quick responses and a perfect fit
19 juli 2023
The products are perfect
The products are perfect! Absolutely beautiful pieces. The communication on delivery status should be better to include follow up on request. I requested an update and no one followed up and received items very late.
5 juli 2023
Birthday Celebration Ready
Delivered was quick and the swimsuit looks great on. I would recommend this brand to friends and family.
3 augustus 2023
My shipping had more than 3 weeks…
My shipping had more than 3 weeks delayed with no notification from your team! I had placed this order for vacation and I had to buy at last minute in a physical store swimsuit because you did not deliver as expected on website....Plus I have asked to cancel my order and be reimbursed and still nothing was done. Where is my follow-up?
3 augustus 2023
Shipping is fast
Shipping is fast, and the packaging was great. The quality of the material is good.
11 juli 2023
Cute but top looks funny- bad service
Bikini is really cute but the top doesn’t sit right. Shows the black lining all around the edges of the top. The bikini design has no black so you can really see it isn’t sitting right. I’m want to keep it and hoping they can send me a top that sits better.
8/3/2023- update
I’m told that because it was on sale I have to keep the ill fitting item. Poor customer service and I’ll never buy another thing from this company. I would like a replacement not to return which seems reasonable since it’s sewn wrong.
30 juli 2023
BEWARE There is no customer care
I wrote this review already. Once again terrible communication and they don't care about your concerns. Nor do they try your experience. Clothes are beautiful but not worth what they charge.
5 juli 2023
Antwoord van BFYNE
Based on the email address on file, our records show that we have sent multiple responses to address your inquiry. However, we have not received any response from you regarding your exchange request.
To provide a detailed timeline of our communication, an initial email was sent on Saturday, July 8th, acknowledging the duplicate top purchase issue. Subsequently, on Monday, July 10th, we responded to your query, requesting information about the other items you would like to exchange. Unfortunately, the response we received did not include any further details about the items you wish to exchange for a different size. On July 11th, we sent another follow-up email seeking precise information regarding your exchange preferences, yet no response was received from your end.
Additionally, on July 16th, you sent another email, and in our reply, we mentioned that we had previously sent multiple emails but did not receive any response in regards to your inquiry. For us to proceed with the exchange process, we require specific details about the items you wish to exchange, including the desired size. Regrettably, this crucial information was not provided by you, and our efforts to assist you were met with no response.
We genuinely value your satisfaction as a customer and are committed to resolving any issues promptly. We kindly request you to provide us with the necessary details about the items you wish to exchange and the preferred sizes, so that we may proceed with processing the exchange.
Need to learn from more established companies....
Product took too long to get to me and when it did not fit, you would not give me a refund. As a starting, black-owned company, you should take note of the practices of many other established companies and follow how they treat their customers. Unfortunately, I will not recommend your company to anyone that I know.
27 juni 2023
Antwoord van BFYNE
Dear Liza,
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your dissatisfaction regarding our exchange policy. As per our policy, we are unable to process exchanges for items purchased on sale. This policy helps us maintain the affordability and quality of our items.
However, your satisfaction is our top priority, so if there's anything else we can do to assist you or any questions you have regarding our products, please feel free to reach out to us. We appreciate your understanding and look forward to serving you in the future.
Best Regards,
Responsible
I love the quality of the material and the directions they include to take care of it.
7 juli 2023
Antwoord van BFYNE
Thank you for your feedback
I'd most definitely recommend
I'd most definitely recommend, shipping was extremely fast. Ordered at 3p and still received it the next day although overnight cutoff is 1p. The quality and color is so vibrant.
17 juli 2023
Antwoord van BFYNE
Thank you for your feedback
Love my top and matching skirt!
Love my top and matching skirt! I have purchased many BFYNE items and love all of them! They have awesome customer service too which is so vital in today's online universe.
20 juni 2023
Antwoord van BFYNE
Thank you for your feedback
no returns, exchanges or refunds 😟
Purchased two bikinis and both were way too small- I followed the online size chart and both did not fit. They also do not offer refunds and that’s incredibly unfortunate- I wanted to support a Nigerian designer company as I am as well and was sadly disappointed. Cool designs- poor customer service.
19 juni 2023
Antwoord van BFYNE
Dear Gabriella
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your dissatisfaction regarding our exchange policy. As per our policy, we are unable to process exchanges for items purchased on sale. This policy helps us maintain the affordability and quality of our items.
However, your satisfaction is our top priority, so if there's anything else we can do to assist you or any questions you have regarding our products, please feel free to reach out to us. We appreciate your understanding and look forward to serving you in the future.
Best Regards,
I’ve had a wonderful experience with…
I’ve had a wonderful experience with BFyne and would recommend their items!
20 januari 2023
Review zonder uitnodiging
Antwoord van BFYNE
Thank you for your feedback
Extremely poor quality for the price
Extremely poor quality for the price. Item
shipped is not what was advertised for over $250. Absolute scam. There’s a reason they don’t accept returns, it’s a bait and switch. Do not shop here. Police report has been filed. Even more disgraceful is using women of color as a marketing ploy than stealing the money we have to work 3x as hard to earn in the name of empowerment. Disgusting. Refund requested. Police report filed.
29 juni 2023
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.