I have bought from the company BGASTORE.ie before without any problems. The last time I subscribed to the website accidently and received lots of emails on framing advice and then a discount code... Toon meer
Bedrijf heeft geantwoord
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Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Toon meer
Bedrijf heeft geantwoord
Ordered two mirrors with trepidation if I'm being completely honest based on reviews. After missing out on one of the mirrors I really wanted I decided to go ahead. BGA were brilliant. Very efficient,... Toon meer
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
834 reviews
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Very very poor quality
Very very poor quality. The cover is box cardboard and the photograph slots are thin. The whole thing feels like a cheat office supply folder. The little box's on the cover of the album aren't even square. They really should be embarrassed to sell this and the absolute audacity to charge €50 for it too is incredulous. 3 weeks for shipping by the way, chinese dropshipped rubbish fit for the bin..
17 februari 2025
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The item arrived in a box that was too…
The item arrived in a box that was too small and was damaged. It is therefore not useable.
22 januari 2025
Antwoord van BGASTORE.IE
Hello Jackie,
We’re very sorry to hear that your item arrived damaged. We understand how disappointing this must be, and we want to make it right.
Accidents can happen during shipping, and when they do, we’re happy to assist. Please contact our customer service team at info@bgastore.ie with a photo of the damaged item, and we’ll be glad to offer a solution.
We appreciate your patience and look forward to resolving this for you.
My package has still not arrived.
My package has still not arrived.
Ordered the 24th January 2025. It's now the 7th of February
In transit STILL with GLS :(
24 januari 2025
Antwoord van BGASTORE.IE
Hello Stella,
Thank you for reaching out. We completely understand how frustrating this delay must have been, and we sincerely apologize for any inconvenience caused.
Due to the recent storms in Ireland, some deliveries were unfortunately delayed beyond our control. However, we can see that your package was delivered on the 10th of February.
If you have any issues with your order or would like to discuss possible compensation, please don’t hesitate to contact our customer service team at info@bgastore.ie. We’d be happy to assist you further.
Thank you for your patience, and we truly appreciate your understanding.
Poor quality
Very poor quality for the price. It’s also not an Irish website, delivery was late as shipped from Sweden
2 januari 2025
Antwoord van BGASTORE.IE
Hello Tina,
Thank you for your feedback. We're sorry to hear that the product didn’t meet your expectations.
To clarify, our website is Irish, and while we ship from multiple warehouses across Europe to ensure a wider selection of products, we always strive to provide accurate delivery estimates. We apologize if your order arrived later than expected.
If you’re unhappy with your purchase, we’d be happy to assist you with a return. Please feel free to reach out to our customer service team at info@bgastore.ie so we can help.
We appreciate your input and hope to have the opportunity to serve you better in the future.
Great mirror
Great mirror! Looks fantastic! Very well packed. Unfortunately i was waiting longer than 2-6 day for delivery.
18 januari 2025
Do not buy from this company
Do not buy from this company. I ordered a product in early December and it is still not here in February! Do not let the ie fool you it is not an Irish company. 2 months for delivery is unacceptable.
4 februari 2025
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hello Arlene,
We’re very sorry to hear about your experience and completely understand how frustrating this delay must be.
Unfortunately, Ireland was recently hit by severe storms, which significantly impacted delivery times across the country. While we always strive for timely shipping, some delays were beyond our control.
We’d love to look into this for you and find a solution. Since we don’t have your order details, please reach out to our customer service team at info@bgastore.ie so we can assist you directly.
Thank you for your patience, and we truly hope to make this right for you.
The frames are purely plastic and…
The frames are purely plastic and overpriced! Returned all the frames except the one already unboxed. Will not buy again!
19 december 2024
Antwoord van BGASTORE.IE
Hello,
Thank you for your feedback. We're sorry to hear that the frames did not meet your expectations.
Our frames are made from high-quality composite materials, designed to be lightweight and durable, and the glass is acrylic for safety and longevity. We always strive to provide clear product descriptions, but we understand that expectations can vary.
We appreciate you giving our products a try and are glad you were able to return the frames that didn’t work for you. If there's anything we can do to improve your experience, please feel free to reach out—we’d love the opportunity to make things right!
The order took 1 month for placing the…
The order took 1 month for placing the order to it being received and one of the frames was damaged. Didn't bother returning this as it seems too much trouble.
18 december 2024
Antwoord van BGASTORE.IE
Hi David,
We apologize for the delay in delivering your order and are happy to see that your order has been delivered. Unfortunately, the Holyhead port sustained significant damage during a storm in December and was closed until mid-January, causing delays in parcel shipments beyond our control.
We package the order to protect them during transportations but sometimes accidents happen. We are sorry you received a damaged item and invite you to send us a picture of the damage so we can assist you.
We understand the frustration this has caused and truly appreciate your patience during this challenging period. Please don’t hesitate to contact us if you have any further questions or concerns.
Very happy with order
Great choice of sizes, with and without mounts. Ordered 3 different size frames. They arrived efficiently packed and in perfect condition. Very happy with order and will definitely use again.
2 januari 2025
All round good
All round good. The ‘glass’ on the larger frames isn’t really glass but clear plastic and very bendable, but did the job for what I wanted. Pricey but did the job and all fitted well.
7 januari 2025
Antwoord van BGASTORE.IE
Hi Aine,
We package the order to protect them during transportations but sometimes accidents happen. We are sorry you received a damaged item and thank you for contacting us allowing us to resolve the inconvenience.
Parcel still has not arrived
Parcel still has not arrived. It was due a week ago. According to Tracking it has been sitting in Germany for days. What else would you like me to say? I reached out via chat for an answer as to where it is...still waiting.
4 januari 2025
Antwoord van BGASTORE.IE
Hi Ciaran,
We apologize for the delay in delivering your order and are happy to see that your order has been delivered. Unfortunately, the Holyhead port sustained significant damage during a storm in December and was closed until mid-January, causing delays in parcel shipments beyond our control.
We understand the frustration this has caused and truly appreciate your patience during this challenging period. Please don’t hesitate to contact us if you have any further questions or concerns.
Overall happy with BGA
Overall happy with BGA, the product is true to the pictures and good quality. Delivery time was 2 weeks.
29 december 2024
Don’t buy if you’re in a rush.
Bought this product cause it said 2 to 6 working days if the fast delivery was paid for. Still waiting for the product to arrive and it seems to have been sent all around Europe not getting any closer to actually arriving at its destination. Customer support seem to blame Holyhead even though it hasn’t made it that far.
2 januari 2025
Antwoord van BGASTORE.IE
Hi,
We apologize for the delay in delivering your order and are happy to see that your order has been delivered. Unfortunately, as previously explained, the Holyhead port sustained significant damage during a storm in December and was closed until mid-January, causing delays in parcel shipments beyond our control.
We understand the frustration this has caused and truly appreciate your patience during this challenging period. Please don’t hesitate to contact us if you have any further questions or concerns.
Robbery
Like others, I ordered and have not received the delivery.
I have also followed up with them and have had zero response.
Do not order.
13 januari 2025
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hi Savvy,
We apologize for the delay in delivering your order and are happy to see that your order has been delivered. Unfortunately, the Holyhead port sustained significant damage during a storm in December and was closed until mid-January, causing delays in parcel shipments beyond our control.
We understand the frustration this has caused and truly appreciate your patience during this challenging period. Please don’t hesitate to contact us if you have any further questions or concerns.
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