British Heart Foundation Furniture & Electrical Stores Reviews 

I arranged with BHF Homestore Woking to collect a fridge freezer from my elderly mother's house. I explained it was in full working order but would need a clean. I was told this is completely fine as all items were cleaned before sale anyway. After waiting a whole morning for the collection they arrived and refused to take it because it wasn't clean. Complete waste of time for everybody! I only wish I had read these other Trust pilot reviews before trying to deal with the British heart Foundation. Suggest you take your donations and Goodwill elsewhere.

What a horrible experience. First, on the day before collection I get a list of what is to be collected with several items removed. Phoned, due to health and safety they say not taking desks or filing cabinets, warehouse full. Disappointing but OK, they could have told me. Next, call from delivery men outside, problem - they can't park, even though they're in a space, a defunct car club space. I tell them car club no longer operating and our council allows loading and offloading for 20 minutes. .. They want me to show them proof of that! They come in and reject a really good chest of drawers with some wear and tear. Really bad customer service, Wandsworth branch, when we're trying to do the right thing.

A waste of time and a very disappointing experience. I decided to donate furniture and equipments to BHF, and when they came to my house, the first thing they saw was an excellent fabric sofa bed with some small stains from normal use that would come out easily with a wash. They rudely and immediately told us they wouldn't take it but then asked about the new refrigerator and freezer that were on the list of equipment for donation. I immediately told them that everything would be given to someone who respected us and deserved this kind donation. The next day, everything was in another place, certainly more useful than at BHF. This was my first and last time with this undoubtedly multi-million dollar organization that can afford to treat its benefactors this way.this happened in Kirkliston - managed by Livingston Store (all fine with that team)/ Edinburgh area.

Be wary of donations if not absolutely perfect. We offered an expensive leather sofa accepted by photo so we moved ready for collection .it was rejected at the point of pickup is unacceptable and inconvenient. I had just been discharged after cancer op so could have done without the hassle. For goodness sake look at the photos of phone to query doubts we are not there for your convenience. No more donations from me im afraid .

Happened again (3 times) in the last 2 months with donations of furniture booked and confirmed by email and phone but on the day not turning up. On top of the frustration is that when you ring the Old Kent Road store to see what's happening there's NEVER anybody answering. Wasted another whole day waiting for them to process the confirmed pick up and never going to use this charity again.

Lovely service in the Wallington store and had two lovely chaps delivered the sofa to me thank you so much

Discusting that they refuse disabled people use of disabled parking bays so they can use the disabled bays for loading goods into able bodied customers cars. Shame on you, these spaces are not your personal loading bays.

One star. I arranged for British Heart Foundation to collect my late aunt’s immaculate Parker Knoll suite — with certificates and the original manual. After waiting all morning, after taking time off work and travelling long distance, the driver arrived, refused a drink, and dismissed the suite as “old fashioned” and “unsellable”. His attitude was rude and abrupt, and it was clear his van was full.I’ve since sold the suite for £200. I won’t use BHF again after this experience.

The collection drivers arrived at 7am on a Saturday morning with no prior warning and repeatedly rung the buzzer.
They then refused to take the furniture. The wardrobe was fine, and the desk was sold to me by the British Heart Foundation themselves in its current condition, so I was unsure why they would not accept it back.

Arranged a collection for four pieces of furniture. Was told we’d be notified of a time slot. Got notification at 7.41am to say collection would be between 7.15 - 9.15am! Should’ve really received notification the day before for being early. Drove to property for collection five minutes away. Driver called once whilst I was driving and left message to say collection had been cancelled as no answer at the property. I called back within six minutes but no answer. Someone was waiting in the building but the driver had no common sense to press for the button reception. Staff at the property went outside to check for us but no sign. They didn’t couldn’t have been there anymore than five minutes. Was told they could not come back as they have to stick to times and routes, but would’ve now been at least 30 mins ahead for their time. The next property they collected from always also a family member so we know they were still in the area only 3 minutes drive away. So if you need furniture collection choose another charity, such as shame. We certainly wouldn’t use again.

Absolutely incompetent
Absolutely incompetent, I ordered a new buggy they sent me a worthless stamp album. I tried to call them but the agent said my signal was breaking up which just wasn't the case, she then transferred me and hung up in the process. We needed the buggy for a holiday next week so this charity has cost us extra money and hassle, I do not recommend using them.

Why are charities no longer grateful for donations?
Since losing my beloved Husband to a sudden Heart Attack a few years ago, I have supported BHF with donations, recent postcode lottery subscription and a donation in my will. Yesterday I visited my local home warehouse with donations of some quality items from my home.
I was met with a hostile notice board and a rude assistant who made me feel like a nuisance for being there and poked around the items in my open boot looking for items that she could refuse to take.
There was only one item (a light fitment) she refused to take, however there was no gratitude shown for all the items she did accept from me, but I was expected to understand that all charities work in the same way as they are under so much pressure!!!! Well here’s a thing. Everybody is under pressure for something in this life. I am under pressure to survive old age alone now, but I’ve not lost my manners and I’m still happy to help and support others.
I came away so bemused by the unfriendly attitude of the assistant I have decided I will never donate to BHF again and am seriously considering cancelling my subscription and changing my will to exclude them.

Its now been twenty days since the theft of my money will still no refund or item

I arranged a collection of a 4 seater sofa. On arrival the 2 lads who came said they were very sorry but they could not get it out of the house, despite me saying it came in OK (they did try). They told me if I got it out to call back and arrange pick up. 15 minutes after they left my son and I had got the sofa out so I called the store to ask if they could come back. I was met by a rude staff member who said they won't be back out, they're too busy (she didn't even ask any details). So I asked to arrange a new pick up and she was dismissive saying she was with a customer. My sofa is now outside getting wet and I'm going to have to pay for it to taken to the tip. Shame, it's a nice sofa and would have made them some money. I then got an email saying my sofa has been successfully collected!

If I could leave a minus review I would. Absolutely disgusting treatment waited in all day to be told couldn’t take it because it was marked. Surely someone would be grateful to to be given the opportunity to purchase something to help them. The collecting guy was very rude and didn’t want to know

We organised a collection of a triple wardrobe and a bed. Contacted BHF and asked specifically if they should be dismantled. We were advised yes, dismantle them.
Collection day arrived and the drivers advised they can't take dismantled items. Not the drivers fault.

BEWARE UNDERHANDED STAFF SALES TACTICS! at the Bridgend store. I enquired about a brand new table for sale, was told by lady staff member I could have an open box returned table for a discount. When I asked what was wrong with it told nothing, just re-donated back to store by original buyer. Got home with flat packed sealed box and separately boxed legs. Only to find table corner had a big chip. Then opened box with legs missing all 16 screws, washers and Allen Key. Totally devastated.Felt cheated and obliviously lied too. Called the shop and was told item could not be collected from me for 4 weeks for refund. They charge £40 for delivery but wanted me to return item to store and collect the bag of parts using my own petrol and transport. Also refused to refund me without going back into store to scan the barcode on my receipt. Very unprofessional service by manager Andy. I will never shop there again.

I visited your store in huntingdon today where they are raising money for a young lad called Jack, so I paid £1 for the tombola as the money goes towards him and the member of staff said to me, are you sure you want to do it as all the prizes are crap! Also there was a mystery amazon box that was there for £30 and me and my mum were going to go half each on it (who doesn't love a mystery box?) And the same woman said it's not worth it as its all the same sort of crap that is on the counter for the tombola and they get stuff out of the box to put on the till for more prizes for the tombola! Not a good way to be telling customers not to buy stuff. Needless to say, we didn't buy the box even though I really wanted to, because she put us off of it.
My mum had bought a new table and chairs out of there for £150 so luckily you did get some money from us this time. I am a frequent visitor to this store and have not seen this lady in there before , but I do not really want to bump into her again!

Tried to donate a triple wardrobe. Two "men" turned up with no manners or experience of moving furniture and said it was too big. What a waste of time.

I wanted to buy a chest of drawers but wasn't able because I don't have parking space at the front and the chap said the drivers may get fined on the road where I live . So I was very disappointed