BIGBOX.ee Reviews 19

Toode vastab igati kirjeldusele,kiire kohaletoimetamine,viisakas kuller.

Pidime oma tellimust ootama 2 kuud, vahepealne suhtlus oli meeldiv ja viisakas, kui see lõpuks jõudis ja oli ootamist väärt!

Kiire tarne, odavam pakkumine

Extremely poor service from the parent company. It states that the goods are delivered quickly (2–4 business days). I placed my order on 03.12.2025 and as of today, 05.02.2026, I still have not received my sofa. The customer service representatives, poor them, repeat the same story every week with embarrassment — that the item has just arrived at the warehouse and will be shipped very soon, and that I will receive a tracking code shortly. Every week for 3 months!!! I genuinely feel sorry for the employees who are being forced to lie. On top of that, customers are being shamelessly misled. I still don’t have my sofa and this has caused me significant emotional distress.

I don't understand why you say that the delivery is bad (Smartpost). Everything arrived to me in 3-5 days. Asad Bourbone perfume for 25 euros turned out to be original. In my city, the same one costs 40 euros. Then I ordered Marshall Major 4 headphones for 75 euros, I thought that the original would not arrive, but the original ones arrived. The same ones in the Euroniks store cost 130 euros.

They are late on the delivery for over a week now and every time I call, I get lied to that they are going to deliver either today or tomorrow, avoid buying from these liars.

Selling stuff that they do not have. I ordered a notebook and waiting for delivery status to change already 2 days, and now finally tell answer me and tell me that they do not have it in stock and it can be sent in 2 months. I already took an installment for it and now I have to deal with canceling everything and follow up everything. Just a pure headache. Thanks, never again.

A terrible shop with a terrible service. I bought a perfume that not only took ages to arrive but was a fake one. They did not provide any proof the product is authentic when I requested that. //Kohutav pood ja kohutav teenindus. Ostsin parfüümi, mis mitte ainult ei jõudnud kohale väga kaua, vaid oli ka võlts. Kui ma palusin tõendit toote autentsuse kohta, ei esitanud nad seda.

selling products that are not avialible, wasting time an no refund on request

I am extremely disappointed with BigBox’s customer service. I purchased a Micro Helmet, and the LED light was faulty right out of the box. After reaching out to their support team multiple times (with no response at first, until I reached for Klarna for help), their so-called “solution” was for me to send the item back so they could fix it—meaning I would have to wait 2-4 weeks to receive a repaired item instead of the brand-new, fully functional product I originally paid for.

This is completely unacceptable. When you buy something new, you expect it to work, and if it doesn’t, the company should offer a proper replacement, not make the customer wait weeks for a repair. The lack of urgency, poor communication, and refusal to offer a fair solution show how little they care about their customers.

I won’t be buying from BigBox again, and I strongly advise others to think twice before making a purchase.

Promised delivery in 1-5 workdays its been three weeks and no sign of the ordered item. Support wont respond.

No delivery. Made an order and paid by credit card, waited half a month and received an email that they actually do not have the item. Cannot return money to credit card. Don't waste your time on bigbox.

Should have checked here first. In my case the last item they had on offer turned out to be open box. When they asked me if this was okay and I asked if there were any discounts for open box items, they never responded and instead cancelled my order and did NOT issue a refund. Borderline scammer behavior, beware.

Kuulokeet Poly - Plantronics Voyager Focus 2 UC oli hyvällä alennuksella.
Maksoin luottokortilla. Aika kului, kysyin milloin Bigbox lähettää tuoten, he sanoivat, että maksu ei mennyt läpi, pitäisi maksaa uudelleen pankkitilille.
Lähetän heille tapahtumakoodin luottokortilta.
Bigbox-järjestelmä kertoo, että maksu meni läpi, mutta Bigbox ei lähetä tuotetta.
Kirjoitan Bigboxille uudelleen, milloin lähetät tuoten? He vastaavat, että tuoteta ei ole varastossa, myös kirjoittavat, etteivät voi palauttaa rahoja Visalle. He pyytävät sinua kirjoittamaan pankkitilisi numeron. Kirjoitin tilinumeroni.
Useita päiviä kului, mutta Bigbox ei vieläkään palauttanut rahoja pankkitilille.
Seuraava askel on tehdä valitus Visa-luottoyhtiölle.

Does not take responsibility if the product is defective.

Kui tootega on probleeme, siis peale kauba vastuvõtmist vastutus läheb kliendile ja toodet pole võimalik tagastada. Pole oluline, kas pakend oli terve ja Te ei näinud pakendi sisse, ning ei saanud toodet kontrollida. Raha ei tagastata. Ettevõttel palju vaidlusi Tarbijakaitsega. Kontrollige ja välitega Bigboxist tellimist.

There were big problems with the delivery and the item finally arrived 2 weeks late

The order was not as promised and the item was returned. I have asked the money back several times and almost three weeks later I still haven't got the money back.

Ordered a phone, they said delivery time was 3-4 working days, but 1.5 weeks has already passed