Bigfishgames Reviews 

Garbage company. Games often don’t work, and most recently I bought two games that are still “processing” a month later. Big Fish is still “looking into it”.

I tried to download a sample of a game, but you can't just download a game, it (without telling you) also installs a "game manager" that includes a lot of advertisements. After all that, the game itself wouldn't even run.

Long time user.
Often buy chips. Never win.
This game is a rip off.
Please don’t but folks. They draw you in if you have a tendency to gamble but never reward buyers,
You buy and within 10 mins it’s gone, over and over, don’t waste your money.

The Texas Hold’em game freezes constantly and they don’t credit you for the chips you have earned.

Customer service consists of Bots giving you the same canned answers blaming players for poor connectivity. How can five plus players all over the world have connectivity issues at the same time. It sucks!

War jahrelanges Clubmitglied bei BigFish und habe käuflich mehr als 120 Spiele erworben. Nach Kündigung meine langjährigen Mitgliedschaft und späterer Änderung deren Webseite, kann ich mich mit meinem Konto (alles korrekt eingegeben) nicht mehr einloggen. Angeblich wäre meine E-Mail Adresse unbekannt! Das halte ich persönlich für eine ganz miese Masche. Habe leider halt viel Lehrgeld bezahlt und die Festplatte mit den zahlreichen Games kann ich am Besten auch gleich löschen. Das Unternehmen kennt mich (aus mir unerklärlichen Gründen) gar nicht mehr. Hilfe zu erwarten ist auch völlig zwecklos.

Big Fish Games is nothing but a cheat. I bought a game, it would not download, and it is EXTREMELY complicated to get a fix or a refund. I would NEVER buy from them again, and Apple should disconnect from them.

Old account with games no longer for sale ANYWHERE randomly gone. Clowns to the highest degree

I have been a customer for years as I prefer HO games and they seem to have a good variety of them. Each time I have had a concern they have addressed it and given me extra coins to make up for the mistake. That is until recently. June 10/24 I made a purchase with the same CC I always use. This is used to pay for the membership and for game purchases. I purchased two games, my CC was billed but the games were not available for me to download. They show a faded "Processing" in my Game Library. I contacted support and they are telling me my payment didn't go through. I have provided them with a screenshot of several past and this present amounts sent from my banking app, I have also called the bank and gotten a reference number for the transaction (which I'm told any financial institution can track) but over 3 weeks later I am now getting no response from them. Last week I emailed for an update and they have "forwarded my request for a review" Two days ago I sent another request for a response and I have heard nothing.

Hi, I sent message's a couple of days ago as I'd had to update evermerge
When I did this I lost all my game play. Over 2 years, was on level 36.
Now I'm back at level 1 and it won't load most of the time. Keeps saying oops there's an error.

Habe das gleiche Problem. Insgesamt habe ich mindestens 200 Spiele gekauf (seit 2008).
Jetzt funktionieren sie nur, wenn man sie neu bezahlt. Wenn das nicht Betrug ist, weiß ich es auch nicht. Der neue Besitzer sollte sich was schämen. In Deutschland kann mann wohl nichts unternehmen?? Oder doch??

I have been writing back and forth for almost over 1 week now trying to get help with their game manager which they wont even admit has issues, I get gifted points to help solve the issue which doesn't even cover half of what i spent on a game that doesn't worth.. The people doesn't even seem to care, or listen at all when you write to them.. Its sad to see how far bigfish has fallen from grace... I will definitely be doubtful about buying games there in the future
Also they tend to finish the corresponding before even helping their customers... Its honestly just disappointing and I've sued this for YEARS

You probably lost another customer now...

They suck you never win no matter how much money you spend you never win

After over a month, I still have not received codes to open up my purchased games - AGAIN.

Stay away from this site. I have had numerous occasions where the game would not load and I would receive the same error code each time. You have to jump through hoops to get a refund and it's just too time-consuming which is their goal.

meine spiele waren alle verschwunden. der service war sehr freundlich und haben sehr schnell geantwortet.habe alle spiele wieder im einkaufsverlauf und kann sie installieren. super danke

Kein funktionierender Kundendienst, nur KI-Blabla. Spiele, die nicht laufen werden nicht zurückerstattet, Sprache umstellen kann man vergessen. Wichtige Daten nur in englisch.

Ich kann keine neuen Spiele mehr kaufen. Demos kann ich installieren, kein Problem, aber beim Kauf muss ich mein PayPal-Konto immer wieder neu einrichten und das geht jedes Mal schief. Ich habe diesen Account gekündigt. Deutsche Kunden werden einfach nicht mehr unterstützt.

I have emailed multiple times to ask why I can’t access the daily courses anymore… Crickets. No response for over 3 weeks. So disappointed

I chose to pay in euros. My cart showed a total of 18.90 euros. Then I continue to pay, and suddenly I'm charged in USD and suddenly an additional tax amount was added. Beats me why they don't show the tax amount before charging me. And why charging in USD when I set the currency to EUR? I've sent an email to their customer support but received an automated reply that they are having high volumes of email and it will take longer than the standard 72 hours. After 14 days, I can submit a dispute for this purchase at the credit card company. This company is on the verge of bankruptcy and they cannot be trusted.

I have had 3 billing issues with bigfish. They send my invoice for 6.99 in AUD dollars. They take out the American amount. I have tried endlessly to have this rectified. All falling on deaf ears. My membership runs out in 2 weeks I think I will cancel my membership. I have sent them 7 emails in 3 weeks with no response. I have updated my account to say AUD but it keeps taking out the wrong amount every time. I have asked for someone to contact me and give me the instructions in case there is something I am missing. I am sick of the silence. Please don't use them They owe me over $20 and won't accept responsibility. SO, I shall go elsewhere. One consultant said they didn't care. I wish there was a game site in Australia that has the same games.