Bigfishgames Reviews 

Expensive and absolute rubbish.

Meine gekauften Spiele kann ich zwar noch herunterladen, sie lassen sich aber nicht installieren. Das entspricht nicht dem Versprechen, welches BigFish ehemals gegeben hat. Die Kontaktaufnahme hat zwar funktioniert, mich aber leider keinen Schritt weiter gebracht.

Ständig Probleme nach Kauf von Spielen deren Probeversion abgelaufen ist, das Aktivieren funktioniert nicht. Nur nach Neuinstallation des Game Managers, Dazu immer wider Probleme beim Einloggen.

They offer a game for a 60 minute trial, which I played, before purchasing it. They took my money, but then the game could not be activated. I wrote to customer service, and got a very quick reply : the game has been removed from the site and will not be available to upgrade. So... why is it still on the site to download and purchase ? Isn't that theft ? I was given Big Fish points to get another game but I don't want to download anything from that site anymore.

I have used and bought Big Fish Games for almost 15years. I recently contacted customer services with a query about my game club membership and they replied within a couple of hours, very friendly and went above and beyond to sort it out. I'm sad to see all of the negative reviews on here when my experience of contacting them over the years has always been super positive, they have always done everything they can to help. I have hundreds of games from them and everything always works perfectly, never an issue!

i paid for extended lives on gummy drop. 9.99 plus tax was subtracted from my amazon gift card. alas, no extended lives was awarded, instead gummy drop wants 9.99 more. unable to get answers from the automated site, good job of hiding between sites!

I prezzi esposti non sono definitivi. All'atto del pagamento aggiunge tasse, come l'IVA

Prices dont are final. Taxes added at chechout

I haven't been able to log completely into my account. Now the site won't let me purchase any games. I have re-installed twice, but something is wrong with their site. They used to be a really good site to play games, and they had a lot of good games. But over time they have really went down hill. Ttheir games suck now/

Never even think about playing any of their games; they will rob you of your money and laugh in your face.

"Gekaufte Spiele gehören für immer Dir"
Denkste! Habe im lauf der Jahre über 200 Spiele angesammelt. Nachdem ich nun einen neuen Pc habe, wollte ich einige gekaufte Spiele darauf installieren. Funzt überhaupt nicht. Beim einsteigen in den GameManager ist noch alles OK. Vor dem herunterladen wird noch mal ein einsteigen verlangt, und da ist dann Sense. Plötzlich stimmen die Einstiegsdaten nicht mehr und somit auch ein herunterladen der bereits gekauften Spiele unmöglich. Kann von diesem Verein nur abraten...

Thieves.
These people removed access to users' accounts because of a mistake they made, blaming users for their faults, literally stealing legitim acquired games. Don't buy from them, you'll lose your money eventually. See their rating. Common thieves.

Bei Probeversionen von Spielen, die ich neu herunterlade (wohlgemerkt, die ich noch nie hatte) bekomme ich die Meldung: Ihre Probeversion ist abgelaufen, und dann gibt es nur noch die Option zum kaufen, was ich natürlich nicht mache, oder man soll in den Bigfishclub eintreten

Bigfish hat sich mit der neuen Seite total verschlechtert. Der Kundendienst ist unmöglich und antwortet meistens nicht. Bin Kunde seit 20 Jahren. Viele gekauften Spiele sind nicht mehr zu finden

permanent banned for their own mistake. Never use again.

A few weeks ago they offered a promotional free game coupon. However, due to their technical incompetence they failed to prevent the code being used more than once on an account (programming this would have been really easy to do). Also, they failed to sufficiently communicate that the code was strictly single use only and made no attempt to refuse orders with that code. A few weeks later they suddenly deleted my account (along with ALL my games) for using the code more than once! When I now attempt to log into their website and game client I get an "Error Code P5".

What is annoying and unacceptable is that they deleted the entire account that I made in 2020 during the pandemic. I had 50+ games in there that had been legitimately obtained over two and a half years ago and had absolutely nothing to do with their recent fiasco. Now these have gone too, many of which I was looking forward to playing in the future. If anything, they should have just removed only the recently affected items.

If the situation should change, I will promptly update my review accordingly. However, I am now sourcing my games from elsewhere.

Please do not buy anything from Big Fish Games (or even claim any free games) - you risk losing your account when they next screw up. If you have recently paid for any games from them and lost your account, consider contacting your payment provider to refund you by issuing a chargeback.

I cannot re-install my Big Fish Games Manager. I had a change of hardware and I have tried to re-install the Manager and it will not complete.
From what I can gather, I asked for a code for my games which started asking for one (a security code) after my hardware change (which is common) and that is where the problem lies. I think they have stopped me from being able to install it. I have over 650 games with them and have been with them since 2008. What is one supposed to do when they do not return your emails???

Dishonest company, don't recommend it to anyone, don't get any games from them since they are not safe.

Big Fish Games are thieves, don't buy games from thieves!!!
Big Fish Games, through its mistake, made it possible to purchase hundreds of games it published for free. It was obvious that these purchases would be canceled and so they did. But Big Fish Games went a step further: they banned thousands of gamers accounts along with the legally purchased games on those accounts. Some of these accounts are many years old, including mine.

This company spitefully deleted my account which had dozens of games bought over many years because I used a promo code they offered more than once.

If it wasn't supposed to be used more than once they should have coded it that way. It was entirely their fault but they've punished all their customers for it.

Don't trust them with your money! They can and have deleted many accounts for ridiculous reasons.

Seriously, what kind of clownery is this? You make us pay for YOUR mistakes? You blocked people that were spending big money on your website (not me thankfully) and I hope you’ll go bankrupt now. You are a joke as a company, shame on you.