Bigfishgames Reviews 

Please add ZERO review. This company deserves it. Gave us code as promo without any context, we used code to claim games and they banned us all saying promo was only for one game. My account was very old and had tons of purchased games, they just banned it because they dont know how to revoke games that was not allowed to claim with code.

They deleted my account because of their own mistake, they released a code and didn’t specify it was a one time use, then banned the users that used it. My account that’s several years ago is gone. Never buy from them, they can remove your account and games with their own fault because their “terms and conditions” allow them to do so.

Banned accounts over their own error.
Made a code for free games, did not specify it was a one time use and they did not code it to be one time used.
Their solution? Accounts banned, not a reversal of the games purchased with the code, nope just account banned.
Terrible practices.
They banned my account over their own error, this account was opened in 2020.
Stay away from them.

It is a shame that I cannot give Big Fish games zero stars. I changed my bank account and went into my page to change my billing method. I also bought a game, and my payment was accepted. However, Big Fish keeps sending my bill to my old checking account and I have changed this information 4 times already The customer service is non-existent and, after 10 years being a paid member, I am cancelling my account.

I’d love to give Bigfish games a ZERO review. I very recently made a complaint that actually had an honest typo (it happens) and they took it and without questions or a warning they blocked me from playing. The games are easy at first, but they do this to LURE you in. Once addicted, you spend. The games get extremely tight where you lose a lot. I wrote in to make complaint saying how they “punch luck & chance at us when there’s none”. The typo should be “push luck & chance”. They took the typo as I guess a threat and removed me/blocked me. No warning no reason why. I wrote them saying it’s an honest typo everyone makes a typo. No response but was blocked within minutes. PLEASE DO NOT USE THIER SITE. They are bullies of their site. They do care about customers. Not even ones that have paid money on a free site.

Excellent service, game wouldn't proceed, but I got a personal response within 24 hours, with suggestions .
When that didn't work I replied to confirm no luck and they credited me my game points so I could purchase another game at no cost to me. Sad to see so many bad reviews, as this is the second time I have had a problem and they have been brilliant.

I play big fish casino as I love playing black jack. It has been glitching takes my chips and does t play cards for the dealer. I have sent screen shots and recordings of my getting my cards then nothing happens, the dealer doesn’t get cards and no option for me to play. I leave the game to of lost all my chips. I’ve reported again and again and they do not respond. I just want the chips I lost and good customer service help which I haven’t had either. Delete this app if you have it. Worst one there is.

They take your money with no issues or delays or evasiveness. They have a dedicated phone number and email that should there be an issue with the money it can be solved immediately. That's their priority. Getting what you paid for is clearly not even a minor concern of theirs. This made obvious by an endless search to make contact with someone other than "Layla" or "Lulu" for assistance. This is no doubt product of Pay" Performance" where the Mitch (CEO) gets his multi million pay bonus for keeping costs down and profits high. Then he'll leave with his fat cheque as word gets out and people stop buying this product. I just want my money back Mitch. How about it buddy ? It won't make or break your retirement. It's not much. Probably less than the lighter you use to spark up your cuban cigar with. How about it Mitch. It's enough to buy myself a meal. Goodness of your heart buddy ??

Hallo,
Kann mich nur allen negativen Erfahrungen anschliessen. Meine gekauften Spiele funktionieren auf einmal nicht mehr, keine Kundendienst Rückantwort
oder wirres Geschreibe kommt zurück und alles in Englisch. Kann man vergessen. 1Stern schon zuviel.

Kann mich den Kommentaren nur
anschließen. Ich habe 270 Spiele gekauft und komme nicht mehr in den Game Manager rein. Immer wieder zeigt er mir die Fehlermeldung, meine Email Adresse ist nicht korrekt. Absoluter Schwachsinn!!! Seit Tagen geht es mit dem technischen Support hin und her, aber nichts funktioniert. Auch ein neues Konto, was ich zum Test angelegt habe, funktioniert nicht. Ich bin ebenfalls stinksauer. Denn 270 Spiele sind eine Menge Geld!!!

I was kicked out of the big fish casino for a year!!! Now I want to play do I start over from playing 11years ???

Ich habe in der Vergangenheit viele App Spiele gekauft und kann sie jetzt alle nicht mehr freischalten, weil angeblich kein Kauf stattgefunden hat. Der Kundendienst kann oder will mich nicht verstehen. Es gibt dort auch keinen deutschsprachigen Mitarbeiter, aber der Übersetzer an mich funktioniert immer sehr gut…Ich habe es mehrfach versucht zu erklären, ohne Erfolg. Leider habe ich die ganzen Mail Bestätigungen zu einem in-App Kauf nicht aufgehoben, da der letzte Kauf auch schon mindestens 2 Jahre her ist. Ich habe nicht geahnt, dass das mal so kommt.

Keine Meldung auf technische Anfrage. Spiele laufen alle aus. Obwohl es gekaufte Spiele sind geht nichts mehr. Absoluter schlechter Service. Da war man jahrelang Mitglied und jetzt das. Absolute Frechheit.

Big fish jackpot magic and big fish casino scam. Have accounts in both versions. They ran a birthday event this month spin 5,000 times at a set min bet and win 75B and 7.5B respectively. Of course they don’t offer a spins counter for you to track your spins. So I manually counted and screen shot my spins. Both systems of proof denied by big fish. Instead they reply after extensive research we can verify you made the required spins to win. 4.5 days and manually counting with an extra 200 spins for good measure… but nope we decided you didn’t do it. What a scam company / I guess the 9B coins I lost doing the spinning never happened either??? I also spent $50 just prior on the flash sale 4.6B for $50. They took that too! Stay away - delete it if you have it.

It's bad to pay Big Fish Games for your CD-ROM Games after you have already purchased the CD!

Hidden Expedition Everest CD
and
Hidden Expedition Amazon CD

Yes, safe to download, hundreds of games and, once you buy a game you are told you own the game forever...yeah, OK, true, EXCEPT I have found that many of the older games will not function on Windows 10 or 11 now. When I complain to Big Fish Tech support they blithely tell me it is due to my bad computer and offer to replace it with any new game I choose. I have proven they don't work on any computer, told them so but they will not acknowledge that. Game replacement seems fine EXCEPT, since the Covid recovery, the quality of the games has deteriorated considerably and do not compare with the old classics like 13 Skull or the original Ravenhurst. The offer also belies the comment of lifetime ownership. The modern hidden object games have pretty graphics but are short in time, some have no maps and yet expect the player to remember the locations of many rooms that require 7 moves or more to get to just to find some item needed back in the room you were originally. Cloyingly annoying. Big Fish can't help the lack of talent or capable techs but they can accept the blame, apologize for the inconvenience, remove the comment about owning a game forever, replace it with assurance that any inoperable game will be replaced with any game of choice NOT POINTS. 3 stars for effort, nothing for taking responsibility.

I would give a 0 if there was one!!! New Big Fish Games Club S#cks!!! No customer service, US site is cr@p!!!

I have purchased for 15 years chips from casino and
BF games as well. I have never won more than a few million, while I see people who say they don't buy have billions. They treat paying people like garbage while nonpaying people rake up the wins. I stopped purchasing games, since so many issues with downloads, and I don't like the point system.

Decades ago I decided I would only buy my android games from Big Fish Games because they were the best.
Now they're probably the worst. The app is worse than a bad joke. The "new" games are ones I played years ago. Anything I haven't played yet isn't available when I click on it.

Seit Wochen kommen beim einloggen schon Fehlermeldungen. Spiele lassen sich nicht herunterladen. Kaufen scheitert regelmäßig mit Fehlermeldungen. Jetzt kommt auch noch die Meldung Download abgelaufen. Abgebucht wird immer. Der Service antwortet nur mit einer automatischen Eingangsbestätigung. Ansonsten passiert nichts weiter. Das wars wohl mit dem Spiele Erlebnis. Finger weg.