Bigfishgames Reviews 

Der Service war bisher schnell und hilfreich. Leider ist seit ein paar Wochen kein Kontakt mehr möglich. Mein Game "Midnight Castle" startet plötzlich nicht mehr. Wenn ich es neu installiere, gehen alle Spielstände verloren. Früher hat man auf Anfrage sehr gute Hilfe bekommen, heute bekommt man, außer einer autom. Eingangsbestätigung der Anfrage, keine Antwort mehr. Einfach nur unfair. Elephant Games scheint ein neues Logo zu haben, dass den Start des Spieles, erscheint zu Anfang, verhindert.
Ralf

This company is the worst. It used to be the best. They'll take your money but you get absolutely nothing for it. Used to be able to download, install, play. Now I have over 61,000 points saved and am unable to use them or get my money back. They still charge every month and ignore my cancellation attempts.

Awful customer service
Bought 2 games tried to refund play them turns out the software is too bad led to run wanted a refund for the game and was given points to use on the website. The game manger is really disappointing to use and difficult to even try and download a game. Just want my money back because I plan to never use this website again

Hab jahrelang gespielt
Jetzt beim Anmelden kommt Konto nicht bekannt
Alle Spiele futsch und das Geld auch Finger weg Betrüger

They have gone downhill. EVERY time attempt to logon, states my password not recognized. It took about 3 to 4 days to get a response and then password reset. Never got a password reset from their link online. Like I told them they have no problem taking a monthly fee but they can't recognize my email or my password. (I wrote the password down) This time, getting nothing, they claim they would send a password reset and have not. Customer service is nonexistent almost. Who is running this site? I have been with bigfishgames for many many years and this is the worst it has ever been, they increase the monthly fee but decrease their customer service. They offer sales to buy games but then will not let you in (dont recognize password) to buy during the online sales. I am looking now for another good site to get games I like.

In former times Bigfish had a great customer support and you got help within a couple of hours. Now I don't expect a response in a few hours, but I expect a response. And there is none. It's now 6 days since my request and ... nothing. Don't know what happened at Bigfish but it's surely not getting better. Absolutely disappointed.

Ive used Big Fish since 2017, the problems they are now having means games will no longer play and they are disinterested in doing anything about it. Games that won't play on BF are playable on Steam which makes me think that BF just does not want to invest to correct the issue. Ive been trying since 4th May 2023
Don't waste your money on it

I would have given 0 stars if it were an option. I've been a Big Fish member for nearly 15 years and am seriously concidering ending my membership. They used to have at least one good, pure HOGA (hidden object game adventure) a week,often more than one. Now we're lucky to see one month, and most of them are misleading. Many times it seems that there is a new game released by one of my favorite producers like Elephant games or MadHead, only to find out they've used an old title and put it on a silly solitaire game or something. It's just getting hard to justify the membership price with the poor offerings lately.

Scam
I bought an old game, Ice Cream Crazy Tycoon, installed it and it didn't work. I contacted the help center and was ignored. I should have smelled a rat by the fact that, for one reason or another (usually my password is not recognized), one can't reactivate the game after the free trial.
Beggars that are happy to steals a bit more than 3 euro.

Ok, I give up to explain the rippoff strategy of Big Fish Casino. I got after 14 spins in gorilla yesterday 3 Bingo. Suddenly the game was interrupted and my win was blown. I have to say that I stin for 1,2 Mio a round. 😡👎

War Jahrelang Kunde bei Bigfish. Habe mir einen neuen PC mit Windows 11 gekauft und wollte mir den Gamemanager in Deutsch neu installieren. Der ist nirgendwo zu finden und wenn dann schlägt mein Virenprogramm sofort Alarm. Habe ihn dann auf Englisch installiert und will mich mit meinen Daten die ich Jahrelang benutzt habe anmelden, aber nichts funktioniert, nur immer Fehlermeldung. Habe eine ganze Menge Spiele auf der Plattform gekauft und würde die natürlich gerne wieder spielen. Sind die zu Dumm um etwas richtig zu programmieren? Scheint so!!! Sowas ist für mich Betrug, Ich habe etwas gekauft also gehört es mir auch!!! Leute last die Finger von Bigfish und Lest euch noch andere Bewertungen durch. das gleiche gilt auch für Deutschland spielt, die sitzen auch in den USA.

Misserabler Kundendienst, wenn man Hilfe braucht kommt nichts, was man nicht schon selber kann.Habe wieder Gekündigt ist das beste was man machen kann also Finger weg

Two months in a row BFG has taken my monthly payments and NOT credited points to my account. Okay, last month it was sorted in a couple of days. But now the same thing this month.
Last year they refused to acknowledge I had an account, but took direct debit every month.
Think it's time to leave. This was a great company for years. Rarely problems, and they were sorted quickly. Now it's almost a waste of time contacting customer services.

What a shame.

I have spent a lot of money on these games and it awful. You don’t get any playtime for the money you spend. The don’t pay out in coins like all the other games. There are several games you can play with no fees and I recommend those for all the gamers that don’t have the money to flush down the toilet like me

Ich habe von 2017 bis 2022, 73 Spiele gekauft. Geht man von einem Durschnittspreis von 5€ aus ( es gab ja auch Angebote) habe ich 365€ bezahlt. Ich gehe jetzt alle Spiele nochmal durch und 15 Spiele bekomme ich nicht mehr installiert. Das sind bis jetzt 75€ die ich verloren habe. Und es gibt keine Hilfe. Ich habe eine Mail bekommen das es keinen deutschen Mitarbeiter mehr gibt. Also Finger weg.

I was once a very happy Big Fish subscriber for years but not anymore. I bought three games from them over a couple of month period only to have them all say that they were in trial mode. Customer service and tech support both had no idea what was going on and the most they would do about it was refund my points. When I tried to repurchase those games, they showed as still purchased. I was told I would have to open another account with a different email to try a repurchase. I gave up, canceled my membership, and asked for a refund of the money in my account. I was told they couldn't/wouldn't refund me. So, my money will now sit in my account for eternity since I'm not going to purchase any more games from them and I'm not sure the ones I purchased in the past will still work. It's a shame because it was once a wonderful company and a wonderful experience working with any difficulties encountered.

Ein Stern ist noch zuviel... ich versuche seit Tagen eine Antwort auf meine Fragen zu bekommern, leider gibt es immer einen vorgefertigten Text, der auf jegliche Frage an mich gesandt wird. Ich war seit über 13 Jahren begeistert von BF, was leider nicht mehr so läuft wie früher. Diverse LogIn versuche Spiele neu zu aktivieren verlaufen im Sande, kein guter Support mehr.
Ich lasse die Finger von BF und wechsel zu Deutschland spielt...

This is now nearly 3 weeks and still no resolution.

My last communication nearly a week from the utterly hopeless Ryan was to escalate to his senior team, a promise that there would be a delay and wishing me a good weekend - the third have a good weekend wish since purchasing 2 non working games.

Many years ago BFG would resolve issues quickly, nowadays they are just utterly incompetent and, having taken money from their customers treat them with utter contempt.

Look elsewhere for your games, or buy your kids a colouring book because you won't get any support from this now useless money extracting company.

So sad, the demise of Big Fish Games. I have been a Big Fish subscriber since 2007. Who knows how much money I have spent purchasing games over the years - but I enjoyed spending every penny because the games were good, the forums were great, and the support was second to none. Now it is rubbish. The website sucks. The forums are gone. The games are boring. I was able to get some support for the same game download issue everyone seems to be experiencing recently (I was charged points twice for one game), but I had to contact them more than once when they didn't respond to my first request for a refund. At this point I'm really debating if I want to continue my 25+ years subscription or just give up and go.
UPDATE: I left! Definitely no point in staying.

Nur noch Schrott. Seit dem Wechsel eine einzige Katastrophe. Nie mehr Bigfishgames.!!!
Deutschland spielt funktioniert dagegen einwandfrei.