Bigw Reviews 491

SCAMERS BIG W. They take your money for an online order but never have the stock to fulfil it, then take 10 days to issue a refund. Customer service is terrible!

I orders a recliner couch for my dad to be delivered to his house. The delivery driver dropped the boxes at the front door then was leaving. My dad asked if he could put them inside his house due to being elderly and can not do this himself. The delivery driver shrugged his shoulders and left. My dad had the delivery outside of his house. I had to arrange someone to go and move the item into the house for him till I got there to fix it for him. Shame on the delivery driver for not being considerate and not putting the boxes inside his house. I am totally disgusted. I reported this to their head office . They gave me $15 back for bring inconvenienced. They said the case was closed. But that is not good enough. As this can happen again to soneone else who is elderly. Im still waiting to hear what happened to the delivery driver. Shame on your delivery drivers Big W.

It has been 2.5 weeks and order still not sent - took money but did not send - they don't tell you it is being sent from some overseas country - the whole think is a scam and I will never buy from big w again!!!!!!!!!!!

As others have said. Terrible service. I ordered fridge water filters, they are supposed to be for my model fridge as described. They don't fit, I tried to return them and the "suport" had me doing 400 trouble shooting things and then refused to take them back. I had watch 3 different videos. I won't be buying for Big W market again. I had to throw out $65 worth of filters. I had to have something like 6 emails back and forth with videos and "hacks" to try.

I ordered the wrong size and made many attempts via email to rectify the problem. I was informed I could exchange the items, however was not given an address to return the unwanted garments to.

Buyer beware! Do not ever use big W or affiliated companies online marketplace platform!

I don't think there could be a worst experience. First was the original shipping estimate that then very quickly resulted in notices of shipping delays. Went from 2 weeks estimate to actual shipping of 4 weeks. The unit that was received was faulty (it was small step down transformer) and didn't work at all.

The only process that was available was to being a support ticket which supposedly connected you to the seller. The seller then proceeded to tell you to prove by taking videos and photos that the unit does not work. The onus is on the buyer to prove that the unit doesn't work and delaying messages of trying different ways of switching the unit 'on' (there was only 1 switch that supposedly lit up when the unit is switched on if it was a working unit).

If the buyer and seller are not able to come to a resolution (namely if the seller doesn't want to admit the unit was faulty or a dud) you can only then escalate by another ticket to Big W Support.

If you are someone like me and are time poor and don't want to be dealing with constantly creating tickets and proving that something was faulty to begin with, I recommend staying away from the Big W marketplace and online platforms. Trying to return the item was difficult and time consuming.

wish I had of joined trustpilot earlier & read all of the reviews about Big W Marketplace before I also fell victim to their bad service & dodgy online sellers. Use the long time online companies who have better systems in place to protect their customers. My scam- I had found some headphones to purchase form KG superstore which advertised they were only available online only- could not be collected from a store. I was given option to add to cart which I did. I then downloaded a big w gift voucher to use to purchase them & when I then tried to go further the cart now said could not be delivered to my suburb.- I live metro sydney. I tried numerous australian metro suburbs & continued to receive the same response. Basically it appears they are out of stock & yet they continue to advertise otherwise. when I reached out to Big W & requested I wanted a refund on my gift card as there is nothing else I want to buy, their response was not their problem. They are allowing these stores to advertise dishonestly & they just dont care.

We had a terrible experience our package said it would arrive between 10 and 12 days and it has been 17 days and still hasn’t arrived from Kmart marketplace

Ordered some simple garage shelves on 27-Mar. As far as I am concerned, I ordered from Big W as one order, yet they split it into two orders. 20 days later, there's only one portion delivered and I already left a review about that delivery, where Hunter Express just dumped the damaged package in front of my building. But the second part has not arrived yet and there are no meaningful updates on the tracking site.

Why can’t Big W deliver goods from the place where the order originated, i.e. Perth in this case. It is hardly some exclusive and rare furniture! Why do they have to deliver that FROM THE OTHER SIDE OF THE CONTINENT?! And with tracking “updates” just stuck in limbo, forever “in transit” with no other info, and some bogus arrival dates that make no sense. If it arrived to WA on 8-Apr, why has it still not been delivered on the 16-Apr???

I won't buy from Big W Marketplace again too many bad experiences. But I like Big W and go in store to but a lot. I've always had a really positive experience with Woolworths supermarkets and Big W I just don't know why they let these no name small time sellers operate on their online system there are some really dodgy sellers on there stating 3 business days for delivery when it's a two week minimum. Others selling products they don't even have in their warehouse and can't even get. It's extremely stressful and poor to non existent customer service. I had them hanging up on me multiple times mid call. Called back took 12 business days to find out not only had they not sent out the earbuds but they didn't even have any to send out as the customer service agent revealed during the call. Different to delays in delivery like they had told me. After shopping online regularly for more than a decade I've never had experiences worth complaining about before I used this site.

I ordered the "OZNALA 3D Air Cell Inflatable Travel Cushion Anti-Decubitus Seat Office Car Wheelchair". Upon arrival I have found that the cushion has a hole in that never order again to Big W they have faulty products.

Very disappointing experience. Bought an induction cooktop online that arrived faulty. Even though it’s been less than two weeks, Big W wants me to pay the return shipping costs, which are massive compared to the item's price. Terrible return policy for defective goods. I won't be buying from them online again. 😞

Great aftersales service. Great range.

Disgusting experience.
I spoke to a lady called Amanda about a shoe that I had searched everywhere for.
I explained to her it comes in three varieties - narrow, regular and wide. She said she will check with the supplier and it would take three days. She said I would receive an email to confirm the request.
One week later I speak to another lady called Shila and ask her about the shoe and the type of variation? She asked if I got an email, which I responded no. She searched and said she couldn't find a note from Amanda. She then tried to re-book the enquiry for the shoe variation and it turns out it has now been sold. This shoe is so hard to find and when incompetence slaps you in the face it prompts you to write a review and save others from feeling like this.

I didn't realise Big W was selling on behalf of anyone else. When my order couldn't be fulfilled, I received an email so full of bad grammar, I was initially shocked. And Big W then passes you off to Marketplace to sort it out. Who then back and forth you with the seller. While my issue was sorted out, I don't expect to buy from Big W and then discover some random seller in the Philippines has all my details. Creepy way to do business. It's dishonest. Temu feels safer, at least with Temu you know who you are dealing with and if the order is wrong, they sort it out no drama. Big W doesn't improve their brand by an association with Marketplace to bring more items, instead they cheapen their brand by offering confusion, wasted time and unwelcome surprises. The online website is a total mess. Big W is trash, it's on par with a clearance warehouse. It's not worth it.

I purchase a a soft,plush, pink, comfortable dog bed from the online Big W Market Place, but I accidentally ordered a large and it's massive. Well you can't go to Big W to exchange it or get a refund. You have to go to the seller who contacts you via email. The seller was Prime Cart and they don't do exchanges but they will refund some of my money. First I have to pay for the large dog bed to be returned then they charge me a restocking fee of $5.99 and a dispatch fee of $7.55 so I'm left with $26.41 and the dog before cost me $39.95. Unbelievable!!! I will never purchase anything online from Big W Market Place again. So disappointed.

I’ve always shopped at BigW and have never had a bad experience. They have now introduced BigW market place. I suggest when ordering from these independent retailers you check their refund policies. I’ve had the WORST EXPERIENCE dealing with them. I got a toddler rail which ended up being to big for my sons bed. So instead of them refunding me they asking me to take pictures of it before they refund me. Claiming it to be a change of mind. It’s not a change of mind when the item is deemed unsafe. It’s in its original packaging. Terrible way to deal with a customer. I won’t be using them again
An update. Once I contacted BigW and not the retailer themselves I was able to get a refund from BigW. However the retailer on marketplace was terrible to deal with. I was happy that BigW could see how the online store was being unreasonable.

Bought the wrong size and tried to return it.Zero response, raised it with Big W, and they couldn't do anything.
I don't mind if you can't return the item, but the lack of communication is unprofessional and simply off-putting. This will be my first and last time I purchase from the marketplace; in fact, I will shop less at Big W.

I am extremely disappointed with my experience. I purchased a high-ticket item specifically because the product page clearly advertised 'change of mind' returns. However, the company hides restrictive exceptions deep within their terms that contradict their own marketing. To make matters worse, they seem to have disabled the ability to leave product reviews on their site, which feels like a deliberate attempt to suppress negative feedback. Proceed with caution—this company prioritizes sales over transparency.