Kmart Reviews 655

Discovered a $63 charge on my statement not sure what its for. Trying to investigate via 'customer service' end up speaking with someone in the Philipines who despite receiving proof of charge has not bothered to respond to my email. All I asked for was proof - I asked for a copy of the receipt so I can determine if it was my purchase. Maybe if I get my bank to reverse the transaction I might get some action!

Bad experience, products did not arrive according to my specifications

I just to let you know Kmart people their wrong policies . First Kmart moved the cash register in the middle of the shops, for me it was a wrong move because sometimes I already paid but I see something else leaving the store and I don’t buy it only because I don’t want to go back and do a line and do everything else again but now I am very upset because you have the paid for the trolleys!!!! So inconvenient!!!! That’s why i barely go to Aldi and now Kmart 😡

They claim they ship things with 'GoPeople' but they never arrive and their support is no support at all.

Just thieves with a website.

I ordered 4 x 2-packs bras on click-and-collect, and apart from taking 22 hours to have my order ready even though all the items were in stock, Kmart packed a dirty bra in my order. And cancelled one other 2-pack bra. I can live with this delay and one cancellation, but how on Earth you go and pack this dirty bra in my order?! Looks like it’s been dragged on the floor! How do you deliver that to your valued customer?!

If I could give a 0 star rating, I would. Did an online order, it said payment failed so i tried again. The same thing happened so check my bank and the money has been taken out by kmart but order hasn't gone through. And all they can bloody say is sorry for the inconvenience, you will get your money back in 5 business days. So I don't have an order and don't have my money and they could care less

11th April 2026 about 9am, I was looking for products in the stationary section of K Mart, Caloundra, Sunshine Coast, Queensland, Australia. A Staff member called Toby assisted me. Toby was knowledgable about the products. He was patiently helping two other customers at the same time, who were equally impressed with Toby's excellent customer service and helpful manner. Toby was polite, professional and extreemly helpful. Thank you Toby. Kind regards, Lyn.

Order stuff online it says available then they can't deliver but items still on website as available. Do not trust the website they don't update it so don't know what stock they have.

Ordered 2 of the same item and received confirmation email, money taken from my account.
2 days later received an email titled 'refund confirmation' for one of the two items, with no explanation or contact.
10 days later am still to receive the money in my account (was quoted up to 5 days to process) or any contact from the store whatsoever regarding the other item.
Status tracking shows it has been 'being prepared' for 10 days. Estimated ready date was 8 days ago.
Customer service is a bot who doesn't answer the question, only suggests I 'track my order'.
Have tried to cancel order only to be told it may take 2 days to track the order and process the cancellation.
Appalling service.

Had a horrible encounter with Janet at Indooroopilly store, I was looking for my product and noticed the draw left open, seeing my product in it I proceeded to look through it and at that point Janet approaches and aggressively tells my friend and I to leave for “opening her draw” which was clearly already left open with products on the floor by her. Fix the attitude or we will for you. P.s just wanted some nail glue.

Kmart online system shows items as in stock when they are not. Partially cancels orders then will not let customers cancel the entire order. I now have to return the items or "refuse delivery". Absolute clown show.

Worst online customer service. Would give 0 stars. Expect disabled customers to return faulty items bought instore that were delivered. Wont supply postage label. Use previous faulty claims against you. Shop elsewhere.

Taking money and selling items online they don't have. Then stalling for the refund, only paying back the freight component but not the money for the actual item.
So poor, why do our consumer protection agencies never do anything against these crooks?

I ordered some clothes on line got them delivered there big brown stain on my pants. Why pack and deliver dirty pants

The travel pillow is okay, does the job on long flights. Nothing groundbreaking but decent quality for the price

Kmart are an affordable store that sells almost everything. The have products for women, men, children and toddlers.
The quality and range of styles of their clothing is absolutely great. In particular, I love their beautiful warm Thermo long-sleeved tops that are a must for any winter day or night.
When ever I enter a Kmart store, I always find and purchase a product that l know l will be happy with. For any special occassion or festive day, be sure that at Kmart, you will find the ideal gift for your loved one of best friend.

It seems there has been a consensus for a while now, yet Kmart has shown no consideration. There are so many issues with online orders, you receive a confirmation, only to have the order cancelled even after being notified that it’s ready for pickup. If anything, they’ve only edited the notification to 'not' include a reply option. They appear content to continue operating this way??

DON'T SHOP WITH THEM!! Purchased an item online, promised delivery on 24th, now the 27th, no item delivered. Viewed many times their stupid tracking system to find out nothing. Finally spoke to someone, I suggest overseas, to be told would be delivered that day, never happened. As an exercise in futility, try contact a human at Kmart, impossible so far! This organisation is disgraceful. DON'T SHOP WITH THEM!!

Kmart should probably just call themselves Anko
I'm so tired of going into this department store expecting a variety of brands and am met with only one generic brand for EVERYTHING.

You would think that processing a refund of an item they don’t have in stock would be business as usual. I ordered the $180 item in January, did not get shipping confirmation movement. Followed up after a month in February. I’ve been told 4 times now they will process my refund and just give it a few more days but now it’s near the end of march and still no refund. I will definitely not be buying online from Kmart again.