New to mountain biking and did so much research. I was able to compare bikes and fitment all right here on BikeExchange. I chose the Norco Charger A2 size small for its equipment, upgradability, and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent bicycle 10 speed linear shift simple , from walk speed to 35 mph 1 hand 1 control. simple . Excellent Cable disc brakes easy adjustments and calibration feel. aggressive road tires ,ha... Toon meer
The bike on Bike Exchange was listed as “new, in box, with full warranty”. The actual bike was a previous rental bike from a shop in Florida. The only reason this is not one star is because the bike... Toon meer
Bedrijf heeft geantwoord
My bike purchase through BikeExchange couldn’t have been any easier. Brendon led me through the purchase and payment processes. Thanks!
Bedrijfsgegevens
Over BikeExchange
Geschreven door het bedrijf
At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.
Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.
Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.
We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.
Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.
Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.Contactgegevens
829 Riverside Dr., 28801, Asheville, Verenigde Staten
- 949-344-2444
- info@bikeexchange.com
- www.bikeexchange.com
Shop the best deals on BikeExchange
4,1
Goed
149 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bike I paid for was not available
I paid for the bike I found online listed by BikeExchange. However it turned out that BikeExchange’s partner bike shop did not have the bike in stock nor was it available from the manufacturer. It was disappointing for sure. On the positive side of this I was refunded the money I paid the next day without having to do anything. Unfortunate experience but mistakes happen.
19 december 2025
Excellent customer service
Excellent customer service, called me to confirm address so my purchase would arrive before Christmas! Thanks again Brian at Archer Bikes!
17 december 2025
I have only one buy with bike exchange…
I have only one buy with bike exchange and it was very good, I fully recommend it
18 september 2025
Good experience, great price
The bike (trek madone sl 5 gen8) I wanted was priced almost as low as the used ones, although it was brand new. The process was short, clear. My questions about the bike being new or amount of headset spacers were answered promptly. The bike was shipped immediately after the order. The seller (Michael's Cycles) answered to my emails about the installation. They were very responsive. The bike was delivered in 2 days without an issue. All good experience.
1 december 2025
Excellent Customer Service
Excellent customer service. Original seller did not have bike - but Bike Exchange found the bike (out of stock nearly everywhere), honored the price, and it was shipped sooner than original estimate. Highly recommend.
1 november 2025
Customer service was fast to respond…
Customer service was fast to respond and helpful.
26 november 2025
The help of the guys at the live chat…
The help of the guys at the live chat is always great.
2 december 2025
Great deal fast delivery thanks
24 november 2025
I have been shopping for a week for a…
I have been shopping for a week for a new Trex bike. I found this website that had my size and the price affordable. I was able to reach out through email and get the questions answered and a immediate response. I haven't received my bike yet I'm sure once I receive it I can give another review.
14 november 2025
Everything went just like they said.
16 oktober 2025
I had a great experience and the seller…
I had a great experience and the seller delivered the bike faster than expected. All email communication happened as explained during shop process.
4 november 2025
Details of listing were exactly what we…
Details of listing were exactly what we were hoping for. Completely satisfied with our purchase!
31 augustus 2025
Great service and quick delivery
The bike arrived quickly and was easy to put together and ride. I need help setting up the smart sense and you did it in the store. Great service.
8 oktober 2025
Great Online Experience!!
Great online experience - super easy to order a bike for my wife. Great communication by the staff. The bike was ready within 48 hours. Pickup was super quick.
12 oktober 2025
Called for advice -- purchased -- ended up with bait-and-switch.
Called for advice. Person who answered was very nice and provided decent advice. Said they would reach out to vendor and get back to me, but never did. I ended up ordering anyway -- order went through and CC was charged. Received "oh no" email from vendor (Victory Bicycle Studio) saying bike is no longer available. Vendor (Victory Bicycle Studio) then "generously" offered to sell me two different bikes -- one at $1,000 more and another at $2,000 more. Complete bait-and-switch by Victory Bicycle Studio. Bike Exchange offered free shipping on any other bike on their site, but they had noting comparable for me to purchase. Not an adequate remedy and very dismissive. Ultimately refunded.
25 september 2025
Antwoord van BikeExchange
Thank you for your feedback as this is definitely not the kind of service we aim to provide. We understand how frustrating it is to purchase a bike and then to get hit with a "not in stock" message.
The issue here came down to a lag in inventory updates from one of our partner stores, which we aim to minimize but can happen from time to time. In these rare instances, we always encourage our retailers to try and offer alternative solutions to the customer, but we understand how offering more expensive options could have come across as a bait-and-switch, though that was not the intent.
We appreciate the honest feedback and will take it into consideration as we continue to improve our merchant relations. If there's anything more we can do to help you find the right bike, don't hesitate to reach out.
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