Billboardsuk Reviews 

Loved my room and wish I’d never left. I don’t really have much to say about Billboards as I never had to contact them regards to any repairs etc. The whole moving in process was smooth and simple and very quick. My references were fast tracked as I needed to move in 2 days after viewing. As you can imagine, I was a bit worried due to how quickly I needed the room but the admin lady was super great and kept me informed throughout the whole process.

Better than an Estate Agent but still an Estate Agent.
I would say they are definitely a lot more helpful than other agencies I’ve dealt with. I like the fact that the last months rent is taken rather than a deposit. When I moved out I didn’t have to worry about that months rent and could use it for my next place rather than worrying about getting a deposit back.

Disgraceful service. Arranged a viewing for 2.30 on a Saturday which I planned my day around. The agent didn't show up, and only answered my constant calls after twenty minutes to very rudely inform me that he sent me a message this morning to cancel the viewing (a lie as he had both my mobile and email and zilch).

Pretty much why agents get a bad rep. Disgraceful!

Update in response to Billboards reply:

I don't appreciate you trying to make it seem I was "screaming" and using "foul language" (though I do admit to calling the situation "f***ing disgraceful" over the phone). I was with a friend who agrees my tone was reasonable considering the situation, and yours was distinctly uncaring/rude.

The fact remains that you did not communicate the tenant cancelling (which I would have totally understood) until twenty minutes AFTER the planned booking, and only in response to my many calls. (I'm happy to share call and email logs). This resulted in a 4 hour round trip to London specifically for this viewing being completely pointless. I'd say I was understandably frustrated, and you were completely uncaring in offering a solution.

The one silver lining is that I went to the Amazon Fresh store in Ealing on my way back (fun experience btw) and got a free insulated bottle! (Score!)

People looking at this discourse please note the many poor reviews of this agency, as well as the generally slimy behaviour in making it seem I was the unreasonable party when a "professional agency" provided such poor service.

Your move, Billboards. I can do this all day.

Amazingly helpful

I rented a room from Billboards UK with my rental starting in January.

I loved the property and it was extremely comfortable and felt like home. Unfortunately, within around 3 months one of my flatmates moved out. It didn’t take long for the room to be snapped up as the property was lovely. The new tenant moved in and was great at first. Through no fault of Billboards own, not long after the new tenant moved in the loud music started as well as having friends around the property making a lot of noise into the early hours of the morning. This went on for a while. After speaking to Billboards, they acted very quickly. They communicated with the tenant who was causing disturbance confidentially and the matter was resolved. They have followed up with me a couples of times since then so it shows they care about their tenants.

Not your usual 'Estate Agents'. I moved into one of Billboards rooms they had advertised on Spareroom while I saved up for my own place. During my two year stay in their property, I don't think I have had any issues with their service. The internet seemed a bit slow at times as me and my flatmates all had to work from home, but Billboards had this sorted for us in no time.
The kitchen furnishings were a bit basic when I moved in but it was expected for a shared property. Over time me and the other tenants made the house our home with full permission to do so from Billboards.

My room initially did not have a desk as it wasn't the biggest room, so I requested one from Billboards who were more than happy to provide this and even advised on how I could make it fit in the room.

The team were amazing and attentive. Mabel was very helpful and always had time for me.

Had a bad experience with Billboards U.K.. they didn’t provide key kitchen, bath and household items. No microwave, kettle, plate holders, toaster, bath mat, mirrors and vacuum cleaner. Only items provided were bed, mattress and broken wardrobe. It was all bought by my flat mate that time and they took when vacating the room.

Please don’t use this agency, unless the kitchen and other items are loaded before moving in. They will acknowledge the emails, but the broken items won’t be fixed. Was there for 1.5 yrs, none of the issues were addressed. Even faulty things weren’t fixed not Justin covid but during usual times too.

Don’t go by the photos in the site, visit the property and make sure the things are available before moving in.

This maybe the only comment for this agency currently as Billboards uk (Hakim Habib) have chosen not to register themselves on Google. I hope this will help other tenants, who have gone through the same experience as me to come forward and leave their reviews.

I moved in to the property in July 2019 and it was an ensuite advertised with an unfurnished kitchen with no appliances with a promise that they would look into it eventually. The bedroom was inclusive of a double bed and mattress, a wardrobe which was broken and was meant to be fixed in a day or two, a chest of drawers which was fine, a bathroom with no mirror over the sink whixh again was promised to be provided in a day or two...

After moving in, i constantly sent emails to follow up on all these requirements but they NEVER delivered on their promises... Until everything was finally done by myself... i bought a microwave, toaster, kettle, vaccum cleaner and all the necessary kitchen appliances and equipment... i got a mirror for the bathroom myself... i used the wardrobe with just one door for over a year unril i left coz no one ever repaired it...including the lights in the kitchen and common area.

They acknowledged all my emails but never delivered on any of the promises or requests... Finally when it was time for me to leave and I gave my notice, pictures of my fully furnished room and fully furnished kitchen were used to advertise and there was no disclaimer whatsoever informing that the room and apartment would be unfurnished on arrival... I emailed them to let them know of the same as a reminder that everything was purchased by myself and would leave with me which they acknowledged... A few days later a tenant moved into one of the bedrooms after signing a contract based on the pics of my room and due to all the false advertising decided not to move in and left the same night...

After i left and moved out, the new tenants were unhappy about an unfinished kitchen and instead of explaining thats how the agency provides the property, they tarnished my image by saying I stole everything, as though i left with things that belonged to them...

Whoever reads this and are thinking of going with Billboardsuk, I do request you to thoroughly check everything and till you are sure that the agency does all the necessary things required, do not pay your deposit or move in.