Great company helped me get account back on track after a death in family and couldn’t afford monthly payment but hopefully its sorted now
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’ve had a great experience with my Bip credit card. The app is really easy to use, making it simple to keep track of my spending, payments and available credit. I like that everything is managed digi... Toon meer
Bedrijf heeft geantwoord
BIP Card Is Very Good , Convenient Card How many times I used in UK and Outside UK Been Very Happy , Quick and Efficient Respond from Customers Support Team I recommend for 100% for Everyone... Toon meer
Bedrijf heeft geantwoord
I've had the card about 5 years and it's been good. No transaction problems at all. I've paid in full every month and only ever used about 25% available of a £3,800 limit. My rating is in the excel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
This is Bip. Cardless credit that lives on your phone. No fees, just one interest rate. Simple. Smart. Run by you. Representative 34.9% APR (variable). Credit provided by NewDay Ltd., 18+, subject to status, T&Cs apply, UK only.
Contactgegevens
Verenigd Koninkrijk
- www.bip.credit
4,3
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Irresponsible organisation
Bip and NewDay Ltd are irresponsible lenders and are a disgraceful and neglectful organisation. They agree credit where they should not have any reason to lend. In addition, they do not provide adequate support to vulnerable customers such as myself and victims of financial abuse. I have lodged a complaint against NewDay that, if not upheld by them, I am confident will be upheld by the Financial Ombudsman Service. Avoid, avoid, avoid! As you don't know what circumstances you will end up in the future and you do not want to risk yourself as being under the merciless pressure of an organisation like NewDay Bip.
22 september 2025
Review zonder uitnodiging
Antwoord van Bip
Hello Russell,
Thank you for reaching out about your experience, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team for further review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can work to support you further.
Take care,
Claire
Antwoord van Bip
Hi Michael, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Good form of credit
Bip has always been a very good and affordable form of credit for me. Your account is reviewed regularly to see if you qualify for an increase and the app is very easy to use.
15 januari 2026
Antwoord van Bip
Hi Mr. McCabe, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan
Customer service are shocking and can’t…
Customer service are shocking and can’t be arsed to help so just fob you off!
6 januari 2026
Review zonder uitnodiging
Antwoord van Bip
Hi,
Thank you for your review. I'm very sorry for the difficulty you have had when trying to contact our team. We work hard to give all our customers a great experience whenever they contact us or use our services. I’m sorry we didn’t manage that for you this time.
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Regards, Julie.
Impossible to get in touch with them
Impossible to get in touch with them. Trying to contact them over a late family members account and they can't even answer the phone
2 december 2025
Review zonder uitnodiging
Antwoord van Bip
Hi Chelsea,
I do apologise that when you attempted to contact us you were unable to get through to an agent. At times we may experience higher than anticipated call volumes, and we may not be able to answer the call as quickly as we would like to. Please be assured that we are working hard to get this resolved and ensure all customer calls are answered as quickly as possible.
Best,
Stephanie.
Refused for no reason
Refused for no reason. A home owner, full-time employment, with excellent Experian credit rating. Apparently not good enough... maybe they only want clients who are unlikely to meet the monthly payments.
30 november 2025
Review zonder uitnodiging
Antwoord van Bip
Hi,
I'm very sorry to read that you have not had the experience you expected with us. I appreciate the time you have taken to leave us a review.
Please contact us so that we can discuss your concerns in more detail. You can find details on how to contact us online by going to: Help & Support > Contact Us > Contact Details.
Best,
Stephanie.
This is a unique credit card which is…
This is a unique credit card which is without PLASTIC. It means I don't have to carry a PLASTIC card with me
20 november 2025
Antwoord van Bip
Good Afternoon,
Thanks for taking the time to share your review, great to hear you're happy with everything!
- Kenith
Antwoord van Bip
Hello Theano. Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Audrey
Ease of use ,
23 oktober 2025
Antwoord van Bip
Hello Gary. Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊Best, Audrey
Bip is a asy and great cardless accout…
Bip is a asy and great cardless accout and very easy to use ive never had any problems
2 oktober 2025
Antwoord van Bip
Hi Stephen, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Having to send Bailiffs to NewDays registered offices!
I have been in contact with Bip/Marbles/New Day Media and their Executive team regarding a complaint I previously filed last year. After NewDay’s initial review and refusal to resolve, I escalated my complaint to the Financial Ombudsman Service (FOS) where they upheld it against NewDay, ruling that they must repay a Section 75 claim they had denied, pay compensation, and remove an incorrectly recorded CIFAS marker.
Despite the FOS ruling - which is legally binding - they gave NewDay a reasonable timeframe to comply who have not yet acted on it. Because of their failure to respond or comply, I have had to file an application to enforce an award (Form N322A) via my local county court to legally recover what is owed and have the CIFAS marker removed. This enables me to instruct court enforcement agents (Bailiffs) to their offices to recover goods to the value of the outstanding claim.
I don’t understand why NewDay wouldn’t follow and accept their own complaint escalation processes, and I’m left wondering how an organisation that deals with people's finances, operates with such complete lack of integrity?!
4 september 2025
Review zonder uitnodiging
Antwoord van Bip
Hi Andrew, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0115 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Thanks, Michelle.
Keith, Bip customer service is helpless
Keith, the same customer service you are referring me to are so helpless and incapacitated to solve problem. I have called them more than 20times in the past 1 month. All following SOP ( i will escalate)
Yet nothing was escalated. Because I have closed my account with you before the refund came in you refused to process the refund yet it wasn't returned to the merchant. How long does it take to verify an electronic transaction if it was received or not.
Your customer service keep asking me same question each time I call in like I never called in before after calling for over a month
7 augustus 2025
Review zonder uitnodiging
Antwoord van Bip
Good Afternoon,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Zoe
Antwoord van Bip
Hello Costas. We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Best, Audrey
Amazing credit card
Amazing credit card, effortless use, love the card less system! Makes my life so easy! Would totally recommend and the customer service is top notch!
31 juli 2025
Antwoord van Bip
Hi Mhairi, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.
Happy with the app easy to use.
31 juli 2025
Antwoord van Bip
Hi Marie-Louise, we're happy to read that you are enjoying our app! Thank you for taking the time to leave us a positive review 😊 Thanks, Michelle.
I have had no trouble with Bip since i…
I have had no trouble with Bip since i became a client
24 juli 2025
Antwoord van Bip
Thanks for sharing your experience Brian. We're delighted to hear that you're satisfied with your Bip account. Best, Audrey
Antwoord van Bip
Hi Kate,
Thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊
Best,
Stephanie.
Antwoord van Bip
Hi there, Thank you so much for your lovely review and the 5-star rating! Best, Elan
Really easy to use
Really easy to use . A card less system that works really well as you just add to your phone or watch and away you go
24 juli 2025
Antwoord van Bip
Hi Philip, Thank you so much for your lovely review and the 5-star rating! Best, Elan
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