Birminghamairport Reviews 

Travelled through the airport on a connecting flight. The airport system that is in control of fast track is a scam. I paid for fast track and 3 months later the took £79 from me as a subscription. My bank luckily tagged it as a scam. Do not use their fast track, the subscription was called "trip sorted" do not use this

75 minutes to clear security. Reason? 50% of the security lanes not in use. I expect due to cost savings (staff wages). Profits over service, if this wasn't a monopoly would not survive. Need to either nationalise or to be held accountable.

Lost neck sack in men’s facilities in arrivals landed in Birmingham 24 June at 4pm
Left my bag in the men’s room as it was so hot no aircon which had my heart medication init and various other things

It took them days to register the bag on to the system and they put they found it in the 25th June I emailed them on the 29th June and no body bothered to reply after calling several times they picked phone up today and said I have to pay £28 to come pick my bag up
What a bunch of thieving gits these lot are asking for money to pickup my meds.
Luggage point said they have had to hire a room and have to pay for heat electric and aircon and a body to man it hence the charge.

Of the many Airports visited over the Years, in Europe and Asia, this is surely the Worst, and each Year I visit it gets worse. The main focus seems to be on Car Parking Revenue, with Airport activities a secondary concern. Despite years on poorly designed and planned Building Works the shambles continues. 30 minute waits to deplane due to poorly coordinated Transportation descending rickety stairs, chaotic Security arrangements despite paying for but not receiving ' Express Service ', Garbage being trundled through the Departure Lounges, making more noise than a Steam Engine. The Staff are clearly demotivated, poorly trained and disinterested
, and treat Passengers as a nuisance. The only good thing about the place is leaving. The overall impression is that the so called 'Management' are either totally disinterested, or incompetent, and never get out of their Offices to witness the Chaos they preside over. Or is it a case that this is now what is recognised as acceptable, in the UK ?

The worst airport security service in the UK. We travelled with a 2 year old that was basically mauled through the process. We complained and they tried to justify the agents handling of a very stressed little girl. After 3 emails I gave up and vowed never to travel through that airport again!

Security queue was 2 hours long. This is an absolute joke. Once we finally got the front of it, they pulled every single one of our bags and pulled things out like colouring books to swab them which meant that despite leaving 2.5 hours just to get through security and to the gate, we almost missed our plane. A total disgrace.

Couldn’t be worse run if they tried. Whereas Jet2 staff make check-in a friendly breeze, the experience from there on was a public embarrassment. Area A was undergoing refurbishment last year, and there was no visible difference this. Long slow-moving queues to one, yes one x-ray machine, as staff were using the other. The refit is still visible in duty free but here also there was no evidence of any work being done.
The shopping and restaurant area is far too small for the volume of passengers, leaving a very significant number to stand or mill around.
And it’s the first time I’ve seen men queuing to use the small number of toilets since a festival. And throw in even single door being broken and it capped off a great day for some!
Wouldn’t choose to use it again if I didn’t have to.

I'd give zero if possible for Birmingham Airport security. The most awful ignorant young man in security I have ever experienced.
I touched the tray to move it,only to be told ..." I pull, you do not push ".
Then I was asked to remove a medical soft splint from my hand due to an injury,it had no metal inside it!...I told him I didn't have to remove it on way over from Ireland...his response "This is here,not there "...Absolutely terrible customer service....I will go from other airports in future.

Worst airport I've ever been to. Parking is difficult to navigate and even harder to find a spot. The queueing system for security (accessed by lifts you have to wait for) is erratic, illogical and very, very time consuming. Expect an hour standing in line. And this morning a non-stop alarm, very loud, with no explanation and no effort to switch it off. At time of writing, it's been going for 40 minutes, continuously. I must have permanent tinnitus by now. Dreadful, dreadful airport. Knock it down and start again

Queues for security at 05.45 were ridiculous. Very hot and uncomfortable with no AC. One passenger was on the verge of collapse queuing for so long in this heat. Disgraceful.

Arrived back from Faro Airport Portugal which is lovely and clean after a great holiday to this dump of an airport and was immediately depressed ! Says it all

No air-conditioning in the waiting area.
Ridiculous

The worst airport in the UK! No air conditioning. Every time I travel via here the queues are horrendous. The check in desks take ages for just one person. Very unhelpful staff. Takes an age to get through security. Avoid this place. I will be travelling from elsewhere in the future despite the fact I live near Brum. Disappointing!!!!

A POORLY ORGANISED AIRPORT ,ONLY TWO SCANNERS OR TWO LANES AVAILABLE ,ME AND OTHER PASSENGERS HAD TO WAIT IN THE QUEU FOR A WHOLE HOUR TO GET THROUGH THE BAGGAGE CHECKING AREA .THE AIRPORT MUST DOWNSIZING IN SECURITY STAFF ,AND SAVING A FORTUNE IN WAGES .I DONT THINK THE PERSON IN CHARGE DOES NOT REALLY CARE.

I had never flown before, I wasn't nervous for the flight but I went with plenty of time to go through things. We had about 30 mins wait until our luggage drop off was open, which wasn't bad, but could do with some seats. Went to the drop off got the tag.

EasyJet female staff member at the conveyor was rude, sarcastic and unhelpful. Kinda got rushed to her so couldn't read any signs, no one was waiting, can understand if there was a queue, but, it was quite empty. "Not like that! Can't have it like that." I bit my tongue as wanted to say to her "you do it then, your the expert." But didnt. If just going to stand there leaning against the counter saying sarcastic things then you need to go on some training courses to change your attitude or get a new job.

Chaotic experience not what you want when going on holiday. The endless queues, going back and forth is very frustrating. We allowed 2 hours I’d recommend 3 if you’d like to enjoy duty free shopping or getting some food.

Awful. Only one scanner for security for jet2. Think I'll try another airport next time

Security and scanning is such a badly organised process that hasn't improved in the last four years , it is not helped by the most unfriendly staff that I've come across in any airport in the world

Long queues, lack of communication and supervision of staff. Poorly organised. Worse airport I have travelled from. Thought things would have improved since a year ago, I was wrong.

Everything about this airport is terrible, it has got to be the worst airport in the UK.
No organisation and utter chaos, queue after queue, security slow, toilets broken or out of order and unkept.
Never again will I fly through Birmingham airport