Birminghamparking Reviews 

Absolute gutter level scumbags Ncp carpark 3 has had broken lifts for months if not years now, obviously a ruse to ensure anyone close to their time limit drops into the next rip off tier after lugging luggage up 8 flights of stairs.
I reached the pinnacle of being robbed blind today after an airport pick up from carpark 3 - i presumed after looking online i had 10 mins free- oh no- no my son, for 6 whole minutes i was charged the bargain sum of £13! hang your heads in shame Bhx airport - even if the flights are cheaper or more convenient that now means a drop off and pick up is instantly £26 added to any flight. Absolutely ridiculous.

It should be 0 or below 0 if possible. Greedy blood suckers only interested in charging people money, no service, no manners. All lifts broken and no problem on keep charging people, I had to carry 2 heavy suitcases climbing stairs all the way to level 8!
Shame on you ncp!

Total Rip Off. Went some months back only to discover after receiving a hefty fine the free time for drop off was reduced from 20 mins to 10 mins. Signage was utterly inadequate, no doubt intentionally. Appeal was a total waste of time & effort, predictably. Today went & thought I'd better check for a notice to inform of free time limit in case of change. There is now no free time. Again inadequate signage to inform of change. Glad I checked. My parking charge was £7 for literally dropping off & driving straight out again. Didn't even turn off engine. It really does make one wonder to what level these people are happy to sink to to steal our money like this by hefty charges & making it so very easy to make a mistake & end up with a hefty fine.

Would give zero but can't.
Poor signage to park 2.
Went through the drop off zone due to poor signage! Now we have a ticket for 2 minutes of unauthorized parking, after we put reg in machine to have "No match" on the screen, luckily we took photos!
Bloke at ticket office stated we have 10 mins to drop off. This also on web site, so we are not paying fine.
No lights, felt unsafe.
No working lift.
No signage to explain that park 2 is in two parts! So in the dark and rain we wandered round for an hour!
Saw wheelchair user distraught as they could not get to terminal, this was at 5.30 am!
Do not use. NCP IT'S UTTER CRAP!

Lifts not working on arrival. Sent email to authorities, who assured me they were fixed. Returned home a week later and found lifts out of order (again or still?)
Contacted authorities again and waiting for their latest response.
Also, lights on lower floors not working so very risky for lone travellers, or anyone trying to find their vehicles in the dead of night.
Will update when feedback has been received, but since the cost seems to have doubled over the last few years, not an acceptable service at all.
I don't have faith in these parking areas and will find alternative arrangements going forward.
As said, would not recommend at this time.....

Used carpark 2 and parked on level 7. No lifts working and stairwell areas are filthy. I would not feel safe if I was a woman on my own. Charges are high, so spend some money on their upkeep. Will always try to use our preferred airport of Bristol which have clean and good parking arrangements.

I was charged £110 for 6 days at the official NCP long stay car park 4 (expensive despite cheaper Jet2 flight), then a 13 hrs arrival delay caused by a Jet2 diversion resulted in a £67 release fee to get out of the car park.
This was a completely disproportional and unfair fee for something out of my control. There was no response to the talk button on exit and no customer service present. I was forced to pay to get out of the car park after a traumatic trip back.
I will now avoid Birmingham Airport, this is not covered by insurance or Jet2 and a complete rip off of inconvenienced customers.
A similar delay at Gatwick with BA around 18 months ago carried no surcharge, worth the extra mileage and better flghts not to be exploited.

Awful! My car was damaged while being parked in the car park 5. NCP refused to investigate or provide the footage from their cameras. Basically, they would charge for the car parking, but they deny any liability or provide any assistance if someone damages your car while you are on holiday. I will never again use their car parks. What a scam!!!

SCAM - DO NOT BOOK “birminghamcarparking.co.uk”

In a rush to find parking before a last minute holiday, I ended up booking with this company. After a very dodgy unprofessional online chat system regarding not receiving a booking confirmation email, it triggered me to look in to reviews. Reviews stated what my gut feeling told me - read all reviews below on trust pilot.

I asked to cancel/refund the booking through the online chat, was given an email address to contact - the email bounced back “not received” several times.

Scam. If you use them the likelihood is your car will be parked unsecure and like many others, return from your holiday with unexpected parking fines. Incredibly dodge.

Will be reporting the website and making further actions to deter them screwing more people over. Disgusting.

Booked Birmingham airport car park 1 use it 3 to 4 times a year had to cancel a flexible booking my wife broke her Hip while in Porto expected a refund or credit and they refuse to pay £125.88 should be ashamed of yourselves. When you book with Birmingham airport it's a con your booking NCP. In future we will use Taxis.

Left my car for 10 days. It was stolen.
Apparently this is a regular occurrence. Not sure how ot gets a safe park award.

Absolutely an airport disgrace, taxi drivers parking anywhere, we paid to park in carpark 5 and waited for the bus to pick us up at the appropriate stop, and he parked the bus further down and not at the stop due to taxis and private taxis in the stop, and just left the taxi in the bus stop and walked off !!! At one time, the police used to monitor who drove down there ??? The airport is a discrace and they still pay the chief executive £600,000.00...and they want people to use the airport !! The road network is in a mess around the airport is dreadful, with the HS2, too much work is going on at once.

When to pick up a friend from the “free pick up” free for 10 minutes that is.
He arrived with in 7min, loaded the car and went over to check nothing to pay. Machine wouldn’t work, so left.
Now I have a fine £100 as the camera says I stayed 12 minutes!
If I pay immediately with no appeal, they will reduce to £60.
Extortion!

Hi tried to book today with 20% off with my discount code website but will only give me £20 off with, when I checked yesterday 20% off was possible but not today using paydaysale20 !! Rang up ncp lady very unhelpful!!

Disappointing experience at Birmingham Car Park 1

After returning from what had been a wonderful holiday, our experience leaving Car Park 1 at Birmingham Airport unfortunately ended on a very sour note.

We had pre-booked parking from 3rd March until 12th March, intending to arrive late on the 3rd. Unfortunately, due to a road traffic accident on the way, we didn’t actually arrive until the early hours of the 4th March.

When we went to exit the car park on the 12th around midday, we were surprised to be told we had to pay an additional £64 for “overstaying.”

After querying this, it appears the booking system had defaulted the times to 00:00 (midnight) on both the 3rd and the 12th, effectively meaning the system believed our booking ended at the very start of the 12th rather than during the day. Because of this, the system treated our midday exit as an overstay, despite the fact that we had actually arrived later than planned and used fewer hours than booked.

A member of staff kindly came down to speak with us and was polite and helpful, which we appreciated. However, when we asked to speak to a manager, the conversation had to take place over a speaker rather than in person. The manager refused to come down and was unhelpful and dismissive, stating that “this happens all the time.”

My response was that if this happens all the time, then clearly there is a problem with the booking system or how times are set by default, and customers should not be penalised because of it.

It was disappointing to end our trip with an unexpected £64 charge and an unhelpful response from management. Hopefully this issue with booking times can be reviewed so other customers don’t experience the same situation.

ok so as their website states carpark 5 is the easiest to drop off & meet people traveling to & from Birmingham airport, making it seem that's where one drops off people without having to park up. also states that if you are just doing a drop off you have 10min until you get charged. so today went into carpark 5 spend max of 5min if that, pulled up to the barrier to exit & nothing happened so i buzzed on the intercom only to find out that the drop off isn't in carpark 5 but next to it a couple of metres away over a central barrier & by the looks of it with a different entrance. so the chap on the intercom being cold as ice just told me reverse back and go to the payment machine obviously NCP could see from their number plate recognition cameras that i was there for no longer than 5 min just dropping off relatives but still would not budge so had to pay a rip off charge of £9.50 for 5min. for someone who is not familiar with this company & how they do business in this airport DO NOT GO IN ANY OF THEIR BIRMINGHAM CARPARKS IF YOU INTEND TO JUST DROP OFF. DO NOT MAKE ANY HUMAN ERRORS OR YOU WILL BE CHARGED A MIN OF £9.50 FROM THE FIRST SECOND TO THE FIRST HOUR THE GATE BARRIER CLOSES BEHIND YOU! NO SOUL JUST ANOTHER MONEY MAKING CORPORATION. NEVER AGAIN!

On the 9th January 2026 with the awful snowstorm we decided to drive to Birmingham airport booked parking at a cost of £89 .On arrival back to Birmingham airport on the 16th of January ,they would not let us out until we paid an extra £63 ,my 64 year old dyslexic partner had not put 13:00 hours he put 1pm as our departure time from the carpark.I .It was awful people shouting behind us as they wanted to leave the carpark.There was no help at all just bullying .They had our flight details knew the times I bet the robbing nasty people were rubbing there hands together .Trying to complain you cant this awful illegal behaviour needs to be stopped.It was honestly a horrible situation you pay the fees and then treated like a criminal.I wish we would have stopped for longer ,we pulled over after we came out of the carpark to calm down expecting a trail of cars behind us from the people who had been shouting nothing ,I wish I had have gone back because I think they were having the same issue as us .Never again will I use them and also I will tell everyone I know Robbing awful NCP Should not be allowed .

Twice we have used car park 5 at Birmingham. Shuttle bus to the terminal....what Shuttle bus? Supposed to run every 10/15 minutes....we waited 40 mins in minus temperature to then have a bus drive into the car park & so we decided to walk to said bus but no driver. We ended up walking to the terminal! Waste of time. This is the second time it's happened but waited ages at the terminal to get a return bus to car park 5....ended up walking as bus didn't appear after 30 mins! Won't use Birmingham airport again for this reason

Valet parking meet and greet at Birmingham …

My Audi A6 car is my pride and joy and I treat it with respect…

I do not expect your parking attendants to use my car for rallying…

I drove 380 mile to Birminghams valet parking and everything in the boot and car stayed exactly where it always stays…

Your guys drove my car 13.5 mile in total and everything in the boot etc was like it’s been thrown literally everywhere, this is not how I would expect anyone to treat a paying customers property…

Andy

I parked my van in carpark 5 when I returned a week later somebody had tried to break into it damaging the rear door and handle you expect your vehicle to be safe and secure on an airport