Birminghamparking Reviews 

Birmingham Airport Free Drop off facility
Avoid at all costs. Back in August I attempted to use this facility, upon entering I was immediately faced with a long que of traffic at the entrance, the facility states 10 mins for a free drop off and after seeing the que I decided to drive straight out, however because I now had to que to leave it took 10 mins and 30 seconds (according to NCP fine details) to exit. I have tried to appeal to NCP, who in turn have not responded and passed it onto a debt recovery firm. I have tried to appeal to them and they said they could not deal with this and passed it onto a legal firm, I am now trying to appeal to them and this is almost impossible to deal with. I suspect they make it this difficult so you eventually give in and pay what is now £170 fine. It surely has to be the responsibility of NCP to provide sufficient access to and from the car park to achieve the 10 mins free service otherwise its just a scam to get people to park and then fine them.

Damaged our car at Valet parking by opening another car door into ours, causing a dent and blue paint from the other vehicle. Fobbed us off for not noticing it when we collected. It was nearly midnight, tired family and children, wet, poorly lit and car was dirty. I would never use the service again, and if you value your car, you wouldn't either. They won't share the photos they take of your car at the start, which tells you everything you need to know about integrity. Use at your peril!

Paid in advance 7 days parking with flight No etc nothing was flagged that we would not arrive back until 30 mins into 8th day! Told by customer service that you have 2hr either way! Would Not let me out until I pay £63 for a whole 24hrs?Thank you NCP

We prebooked carpark 5 at Birmingham Airport from Tuesday 23rd Sept at 11.30am through to Friday 26th September at 02.00am (allowing 2 hours extra for any potential issues)
Due to a long delay on the first flight causing us to miss our connecting flight and having to spend the night in Barcelona Airport. We then incurred an extra charge for alternative flights home through no fault of our own arriving back at Birmingham Airport at 10.54am on Friday 26th September. Before being allowed to leave the airport we had to pay an overstay charge of £61 which l find extortionate for the few extra hours as the original booking was only £77.39 for the whole planned stay. When l called Customer Services to query the cost l was told that this is a set overstay charge and nothing could be done about it. I did expect to pay something extra due to the overstay even though it was beyond our control but think that £61 is an absolute rip off and a joke. I certainly won't be using NCP anytime soon. Beware of these extra charges!!!!

Absolutely disgusting what they are charging. I went to collect my elderly parents at just after midnight. I collected them from the closest car park due to Mum being in a wheelchair. It cost £42 for 25 mins! The cheaper parking was a good 10-15 min walk away for my Dad who is 85. Sickening and you should be ashamed. Airports in Europe wouldn’t be that to park for a week! Last month I parked outside Departures in Toulouse airport for 48 hours and it cost €19.60!!

Parked with valet parking. Would never do it again. Just canceled parking for next year. Car damage and they just want to do nothing. Airparks the company. Shame as used there car parks before. Had no problem with them before. After response from them. Think twice about booking with them

If I could give a minus score that would be accurate.
Pre booking on the on line pre booking system is useless.
The platform registration for departure from Car Park 1 was incorrect and my attempt to amend and correct the time has been a nightmare.
The site did not recognise my booking reference and as I could not access the pre booking, I turned to emailing the web sites customer service to assist me.
As yet there has been no confirmation of receipt of my email and no response
What is the point of offering a pre booking system? and more over why state on the web site that by booking a flexible parking ticket you can amend your booking, when you can not gain access to amend the ticket,
I think that this is a way of NCP, who operate the car parks on behalf of Birmingham Airport to gain excess time charges and make more profit.
Alas , it is a monopoly on behalf of NCP
Wake up Birmingham Airport and get to grips with NCP ,as your operators of your car parks ( It’s your reputation that is being effected by NCP’ incompetence )
I still await customer services to respond to my email, and hopefully the Bot may wake up shortly and before my trip ( I am not expecting them to do so though)
And it looks as though I will have to pay excess over charges, despite NCP’s incompetence

3,800 spaces only 30 …yes 30 Disabled spaces which were obviously full ….the bottom end of the car park ( not too far from bus stops ) were empty ,why not create more disabled parking or do they not recognise disabilities ?

We parked in Car Park 5 to avoid a long bus journey, expecting quick and easy transfers. Unfortunately, it was anything but. When we arrived, we waited nearly 30 minutes for the shuttle bus—even though it’s advertised as every 10–15 minutes. There was no support available and no contact number to check if the bus was even coming.

With a toddler and several suitcases, walking might have actually been faster—if we hadn’t been so loaded down.

On our return to the UK, we had to wait again for about 20 minutes for a bus back to the car park.

The whole experience was frustrating and poorly managed. Definitely wouldn’t use Birmingham Airport Parking again.

I booked the airport parking and went to twilight check in visited cabin as advised then got 100 pounds parking ticket
I appealed and sent my booking reference to prove I was not dropping someone off still had to pay

I used carpark 5 today to pick up my granddaughter from a flight from Ireland, was in the carpark 1hr 10 mins, shocked to be charged £19!! What a rip off, not impressed

Terrible experience THIS CAR PARK IS NOT SAFE. Attempt to steel my car was unsuccessful due to security device fitted but they’ve done thousands in damages the car was parked where there are “regular security patrols and 24/7 CCTV” neither deterred the thieves. The car is very unusual and was parked in the middle amongst hundreds of other cars so either someone made the thieves aware of my car being there or they spent hours wandering around without regular security patrols noticing. No surprise NCP will take no responsibility. I would find away to avoid the auto exit that helps take the car away. I noticed when searching i found a public info request suggesting thefts are not unusual from this park.

Arrived home on schedule at 22.30 on a very cold Thursday night. Six weeks before had pre-booked car park 5, took 3 attempts, every time I requested 23.00 departure from the car park the NCP system changed the time to 00.00. Thought their system automatically must change it to midnight so accepted it. Low and behold at the set time the barrier would not open. Had to get out of my car and use the intercom to talk to a NCP employee, they said I had overstayed, my time was 00.00 of that day, not midnight. 10-15 minutes later they would not listen to my argument it was their system at fault, so had to pay £61 to get released from the car park and told to take it up with their customer services. The next day I spoke to their call centre, it was in the Philippines, they could not understand me and I could not understand them. Emailed NCP 9 days ago and still no reply. I would recommend people do not use NCP car parks at Birmingham airport, they deliberately fob you off and get as much money out of you as they can

booked car park with cctv etc, got a text that they have changed to meet and greet which was a red flag just hand my car over to a random person dont think so ,got a call in the middle of the night 3 hours before flight so difficult to change ,but luckily got in at a reputable firm , probably would not see my car again if i stayed with them ,tried to contact for refund no reply scam avoid at all cost's don't need this before holiday 🤬

Website is awfully designed, and resulted in the transaction being duplicated and charged 5 times.

There is no support phone number on their website, and the listed email address is no longer monitored.

The only refund option on the actual website is for a voucher, but this is actually refundable to the original payment method by going to the holiday extras website.

This is not clearly mentioned anywhere, and I believe this is a contrived method to get users to give up their consumer rights to a refund within the 14 day cooling off period, which they are entitled to by law.

In the end, I was able to cancel all the transactions, and will book via a reputable website.

Almost got caught out by this parking company that looks legitimate by offering Valet Parking at Birmingahm Airport. As far as I am aware there are only two companies that operate in the valet area of Birmingham Airport; NCP and Maple, so how they are able to sell valet parking online is anyone's guess. The company is actually Holiday Extras based in Kent. In the small print here is the major scam catch in booking with them:

Early or late? Here are the car park's late return fees:
0-5 minutes: £10.00
5-10 minutes: £20.00
Each extra 5 minues thereafter: £5

Considering how often flights are delayed, this is nothing other than daylight robbery, and quite possibly a Trading Standards issue. Avoid.

Parked my car in carpark 5 for two weeks came back off my holiday to find out my car had been stolen two days before I got back .went at midnight and they lifted barriers to let them out .if I was late back I would have had to pay extra but they let them take my car two days earlier . haven't had an apology or any acknowledgement from them .only to find out one went in June as well.keyless entry cars so be very careful.its just been a nightmare trying to sort it out with insurance.never again will i park a car at birmingham.so much for CCTV regular patrols barrier entry .

Their phone number tells you to go to holiday extras. Their online form returns a 403 error
Their email returns chr@holidayextras. com
Spoke to Holiday extras to ask if the company was owned by them and could they deal with the query but they don't.
Money was taken but suggest it is a scam site.

Booked through this website in the week. Got to the airport and the code wouldn’t work. Booking not recognised. Scam company. Money taken from bank.

The company seems to have gone into hiding rather than dealing with refunds and credits for cancelled parking due to COVID. They have an automatic message on all their published telephone numbers saying that they are working from home dealing with urgent requests, and then the call is cut off. It also says if you have any further questions please visit their website, yet there is nothing there about what they are doing in the current situation nor even an acknowledgement about COVID. Completing the "Contact Us" form on their website, and pressing send, just results in a broken page error notice. On "Manage My Booking" there is a sign saying that our booking is cancelled and an e.mail sent to us, yet we have received nothing. At this time they should be dealing with refunds, or at the least credits, or the possibility to transfer a booking to a date in the future.