Black Country Metal Works Reviews 

Lovely little tin man from this company, speedy delivery, well packaged and looks lovely sitting in my garden over looking the pond

Ordered a trivet from them at Etsy for my iron cast tea pot. They are exactly what you see in the pictures description and are sturdy and well crafted. Fitted the teapot very well and am very satisfied with the quality and aesthetics.

I ordered a small wooden stool to put plants on- it was easy to order and arrived the next day to my surprise! It is beautifully hand crafted with a chunky look, extremely good quality, the perfect size and has a reclaimed appearance with lovely paint effects. I love it, thank you!

The sculpture that I ordered was damaged on delivery. Holly Copeland took extra care to ensure that a replacement was sent promptly and with additional packaging to ensure that it arrived safely. It is now installed in our garden and makes a lovely feature.

I ordered a bistro table and chair set on 20th June. When ordering it stated next day delivery or if ordering on a weekend, 2-3 days. Nearly 5 weeks later and no delivery. I have emailed twice with no response. Unable to reach anyone on the phone. I have emailed to advise that I now wish to cancel this order as I have bought the same set elsewhere. Which came next day. Absolutely awful customer service. I just hope this order doesn't come now, as other customers on here have advised that they have had to sort out their own collection.

Just ordered my statue
I called the company and Holly answered my call .
We discussed the details of the item and also had a lovely chat about my reason for purchase and where the statue will be placed
Holly was delightful and very helpful.
I live about 5 hrs away but will be visiting the centre in a couple of months
or so
I cant wait to visit and am so looking forward to meeting the new addition to the family
Thankyou Holly it was a pleasure to speak to you and hopefully will get to meet you soon
Thankyou so much
Sharon xx

This was an anniversary gift,it was well made and looks lovely sat in the recipients garden. Delivery was speedy came the day after it was ordered. Very impressed.

I ordered a hot pink mail box and it is sublime! It looks fantastic outside my front door. As it was completely affordable I was wondering what the quality would be like . I was not disappointed, it looks and feels substantial! Even the postman loves it!!

Lets start with the webpage prior to checkout it states typically 2-3 days delivery go through checkout the goal posts are moved to 7-10 days delivery,looked at the reviews here alarm bells start ringing customers not recieving furniture for up to 8 weeks,contacted customer services for a delivery date no replys so contacted paypal to open a dispute so i cover myself for a refund,eventually had a reply only because paypal got involved and wasnt happy with the reply from the customer service manager a non commiting delivery date so stated cancel order and request refund eventually got refund some 2 weeks later paypal recovered the funds.The website tries to give impression of as ironworks(not a blacksmith to be seen) alas this furniture is chinese manufactured dropping shipped and you have to sort the carrier delivery yourself for delivery its quite amusing the cushions come later in a seperate shipment some weeks later why?

Recently purchased a gazebo on clearance, very good quality. Arrived well packaged with care and attention.
Really good company would recommend without hesitation.
Gazebo looks great, very pleased thankyou

Great company, order delivered as expected in good condition. Spoke to Holly and Gavin regarding a couple of things, these were rectified efficiently. Would highly recommend.

Stunning products
Perfect delivery
Perfect wrapping
Perfect customer care through this company will be ordering again and thanks to Rhiannon etsy customer service manager thank you again

Quick to take money, not quick to respond or send items! Called, emailed, no items, no confirmation of delivery despite it stating items are in stock. Avoid this company!!!!

A great product . Received promptly, looks well made. A colourful addition to the garden. Would highly recommend

I placed my order on 23rd April and had still not received my goods. They confirmed that my items are not made in the UK so it may be worth checking before you order a particular item.
I called today and requested a refund which they have promised to do. They also agreed to make a charitable donation to Lingen Davies Cancer Charity as a gesture of goodwill which goes beyond what I was expecting.

This wasn't my first purchase from Black Country Metal Works as I had bought a present from them before. One of the items was damaged in transit but Holly sorted it out and ordered a replacement for next day delivery so can't fault the customer service or the products.

I bought the medium pig first and when he arrived I loved him so much I bought his Mama in the Ex-Large! They are absolutely gorgeous in my garden. Such beautiful quality pieces from this family run business. Excellent service from Rhiannon who had them both delivered really quickly. Do not hesitate to start your little piggy family 🐷🤣

Thank you for speedy delivery. The garden table and chairs arrived this morning. Assembly was straightforward and we quickly put all altogether. We ate al fresco tonight. The quality is great. So nice to find a British company building up to a specification rather than down to a price. Solid and elegant.
Phil & Yukie (Surrey)

Great customer service after the first one that I received was damaged new one dispatch the same day and return label sent. Very Happy with my replacement.

love the item, matches description well, no problems at all!