Blacks - Glasgow Reviews 

622
TrustScore 5 uit 5

4,9

Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

5* Excellent service from Andrew!! Andrew was extremely helpful & knowledgeable. I felt that he spent time with me answering many questions that I had on several items in the shop. I left feeling v... Toon meer

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Beoordeeld met 5 van de 5 sterren

Great experience today, warmly greeted at the door and directed upstairs to buy camping gas. Served by Francis who was really helpful and friendly! Highly recommend, also great for students with disco... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... Toon meer

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Beoordeeld met 5 van de 5 sterren

Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Buitensportkleding- en uitrusting
  2. Activewear winkel
  3. Koffer- en tassenwinkel
  4. Kampeerwinkel
  5. Hardloopwinkel
  6. Schoenenwinkel

Over Blacks - Glasgow

Geschreven door het bedrijf

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contactgegevens

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, Verenigd Koninkrijk

  • 01414 041190

4,9

Uitstekend

TrustScore 5 uit 5

622 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(622)

3.504 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I’m so grateful to Dan at the top floor…

I’m so grateful to Dan at the top floor for the customer service that he done for me , amazing top man thanks for helping me with the belt appreciated

16 september 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Dan (Top Floor) was brilliant!

Dan (Top Floor) was brilliant in helping me pick out waterproof gear for the winter. He is extremely knowledgeable and friendly, gave me more confidence that I was making the right decision and spending my money wisely!

11 september 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent service from outdoor expert Top Dan

Another round of excellent service from Top Dan. Forever in awe at the breadth of this man's knowledge. Quickly came to my rescue and helped me make the right choice for exactly the type of Jacket I was looking for. He even looks out for my wallet too ! To who ever the boss is, get this man a promotion!

8 september 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Safari Purchases

I visited this store to purchase some supplies for my upcoming camping safari in Kenya/Tanzania.

Upon entering the store I was warmly greeted by Daniel K who was more than happy to assist me in sourcing what I needed. He was extremely knowledgeable about the products I was looking for and very polite and very helpful.

I was then served by Layla at the tills - who was also remarkably polite and friendly and very bubbly.

I will most definitely be returning to this shop in future. Thanks to the wonderful service and warmth I received from these staff members.

1 september 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

spot on...top floor dan👍

spot on...
nice shopping experience and friendly and informative...
thanks top floor dan

28 augustus 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Brilliant

The staff were extremely helpful, inviting, and even helped us get a hefty discount!

30 juli 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Went to get advice on the fitting and…

Went to get advice on the fitting and choice for a new rucksack. Ewan Souter took time to take me through all the choices. Really knowledgable, helpful and patient. Brilliant service.

27 juli 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

A very good assistant...

A very helpful staff member Elizabeth made my purchase enjoyable and re-assuring... Never pushy and at no time was I put under pressure to purchase... Well done to her...

25 juli 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Friendly, knowledgeable advice with no pressure.

Really appreciate the friendly and obviously knowledgeable advice given taking our use-case and price bracket into account with no hurry or pressure. This would alone would have been enough for 5 stars but their willingness to help us out with our youngest family member was icing on the cake.

23 juli 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Top Floor Dan for the win!

Top Floor Dan was really helpful! He knows his stuff and there were lots of discounts on. Definitely recommend this store!

3 juli 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Our first visit to Black was a huge success

Layla was attentive and gave excellent suggestions about size and fit. We are very pleased with our purchases and are ready for an adventure in Loch Lomand.

26 juni 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Dan at the store was super helpful and…

Dan at the store was super helpful and super nice. All the staff were very friendly and helped me tremendously. Huge thanks and 25 stars! 🤩

13 mei 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Was with my partner looking for brilliant customer service shoes…

Was with my partner looking for shoes suitable for walking West Highland way and Andrew was very helpful and knowledgeable about our needs, we ended up with the perfect shoe for our activity ahead.

Cheers and thank you.

27 april 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Top Floor Dan the Bagman still ruling his domain, all is well ...

Back in to take advantage of the sale before the place gets "closed" (don't worry folks, the place is just getting rebranded as GO Express to sound more Happening with The Kidz and Stuffz ...) and to get some fresh t-shirts to cover my fat sweaty carcass for the warmer days (small hint, their togs may be more expensive, but that's because unlike their high street rivals their stuff lasts for years, as opposed to certain firms proving their environmental credentials by having clothing that 'biodegrade' after the first wash ...).

Regulars will be relieved to know Top Floor Dan - Black's answer to Seth Green - is still going strong. Years ago he said I could do with a new bag, to which I said "Prove it! Reveal to me the new bag I need to make my life complete!" One brief look inside my existing moth eaten effort and he pointed promptly to me the compact and bijou grey Montane with enough internal dedicated compartments and pockets to ensure a laptop, a tablet, a bottle of water, an emergency sugar crash drink, an A to Z of USB leads, cards, money, medicines, pens, pencils, flashlight, a USB power bank complete with solar panel for emergency charge that never actually works but its the climate change thought that counts, and a flip top flask of tea would not only be stored, but organised for ease of access ... and still have more than enough room to cram in three days groceries (six if all the packets are removed). Game, set and match. Either you get your bags from Dan, or you're so wrong about everything you could become one day the President of the United States.

TL/DR - I got stuff from Blacks, and I liked it.

25 april 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

First ever hiking shoes

I recently bought my first-ever pair of hiking shoes from Blacks, and I had a great experience thanks to Dan from the top floor. He spent around 30 to 40 minutes helping me out, patiently guiding me through the options and making sure I found the right fit. With his help, I ended up getting a really comfortable pair at a great discounted price. He also recommended some hiking socks, which I got to try on with the shoes, they were super comfy and made a big difference. Dan was incredibly kind, patient, and helpful throughout, making the whole experience smooth and enjoyable.

23 april 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Many thanks to Andrew and Daniel for a…

Many thanks to Andrew and Daniel for a great pair of hiking shoes.

21 maart 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Dan is great

Dan is great. The pole of our tent broke in a storm and he was very helpful with replacing it. Thanks a lot!

18 april 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent service & help from Dan…

Excellent service & help from Dan today.
Helped me pick a small practical backpack & knowledgeable about children's waterproofs for my 12 year old.

17 april 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Dan was very helpful and gave us great…

Dan was very helpful and gave us great advice. Thanks a million.

17 april 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Knowledgeable and friendly store!

Wonderful, friendly and helpful staff. I reserved some boots in the sale with Daniel on the phone and they were on the ball when i came into the store. Nice vibe, knowledgeable and happy to help :)

14 april 2025
Review zonder uitnodiging
Logo Blacks - Glasgow

Antwoord van Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

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