Blacks - Glasgow Reviews 

My partner needed some help with getting her new Osprey backpack to fit properly. Top Floor Dan sorted it out for her!
While we were there I thought I’d ask him to look at the fit of my Berghaus and he helped that fit better too!
He might just have saved our Hebridean Way adventure before it started!

I was having trouble with the fitting/adjustments on my back pack and upstairs Dan was fantastic - he made some adjustments to the fit of my heavy hiking backpack and now feels it feels so much better. It’s not digging into my shoulders anymore and feel a lot more confident we can tackle the Hebridean way and not cut it short by painful shoulders. So glad we went in and Dan was there able to help!

Great advice and service from Andrew when buying a new pair of walking shoes

I had to exchange a Rab jacket. Dan (top floor) He was brilliant, helping me choose a great replacement. He did such a good job, I bought an additional pair of walking shoes at the same time. In fact, all the staff were good. Fran helped make sure I knew my options and helped deal with all the exchange hassle

I was in the Glasgow Argyle st today 8.3.25. I was in as I had bought a jacket on a previous visit in December but had since discovered that the hood had frayed and became faulty.
I had taken it into the shop for them to look at it and either replace or send it away to be checked by quality control. But I was met by a very abrupt manageress who refused to give me her name when I asked only stating I’m the store manager, which I have since found out it was Fran. Refusing to give me any help saying the jacket had been pulled. Even blaming my washing machine. She asked for my receipt which I pointed out I didn’t have as the jacket was bought in December but I have the bank transaction showing the day and time it was bought again I was met by her very bad manners saying no use. I asked for customer services and she kept saying it’s online again no help in finding it or writing it down. She eventually asked a member of staff to get his personal mobile and get it for me. He gave me the number instead. I would absolutely avoid the shop.

Visited yesterday and today and dealt with 'Top-floor Dan' who was really helpful and showed a lot of patience with me !!!!

Andrew was extremely helpful, kind and professional. I came in to buy a pair of hiking boots and he quickly found me something in my size that fit exactly what I was looking for. I really appreciate how effortless the transaction was and I would 100% recommend Blacks!

The lady who served me, Frances Daniel, was so helpful. She helped me find exactly what I was looking for. Great price too. So glad that the store isn’t closing.

Brilliant service as usual and asked if I had the right gas canister for my equipment

Customer service from Danial K in Blacks argyle street Glasgow was great friendly and welcoming. He was informative helpful and assisted me in picking up the choice for the shoes. I am happy with experience would definitely recommend and visiting the store great sale was on the day.

Much appreciated Danial K

Went in looking for a backpack for my partner. Dan (top floor) was very knowledgeable and extremely helpful, he gave great detailed advice and really knew the product inside out! He was super friendly and we had a great chat. Will definitely be coming back!

Came in for waterproof trousers. Received great customer service from Rachel while I the shop. Was in and out in no time!

Very helpful every time I visit a very nice lad called Daniel is always on when I visit shop he recognises me I’m don’t visit the shop that much every every 4 weeks or more

Was in shop today and was served by Daniel K who was very helpful and enthusiastic :)

Excellent advice and choice of shoes. Much better choice than local competitors and interested staff providing advice. Thanks Layla.

Went to store to buy some fleece tops. I was unsure about the price so asked sales assistant Rachel who checked the price for me and explained about the products. Rachel also served me and was friendly and professional throughout. The fleeces are really nice too both Peter Storm one was a Terry material. I buy a lot from Blacks so I will shop there again.

Fantastic service. Daniel and Jen were very helpful

We visited shop today to look at choice of men’s jackets and with the help of red hair guy purchased a jacket. We have shopped at least 4 times recently and always been assisted by this chap. He is knowledgeable, helpful, friendly and very pleasant. We always leave satisfied customers . . . well done 👏🏻 Sorry didn’t get your name TF team 1

Great customer service from Connor in the Argyle St store.

I was in there today two lovely girls helped me pick a backpack thank you so much for being so helpful....very nice staff hard to get these days ...