Blacksmith Store Reviews 

Great gear, great communication. 5*, immediately resolved my issues after DPD problems

Great experience! Quality product and kindly resolved a delivery issue for me (was not their fault). Thank you!

Blacksmith's customer service is immaculate. They're quick to respond, really personable and went above and beyond in helping to sort out an issue I had with an item I ordered. Love it when you receive service like this.

Blacksmiths of london for me suits my style and have a wide selection of clothing to choose from from denim to trousers tee's overshirts jackets gliets the list is endless. There website is simple to navigate and offer message alerts for restock in items sold out .Customer service is key to any business and any queries sent to Blacksmiths are responded promptly giving you piece of mind.

118556 - Perfect first order

The team at Blacksmith are amazing, their products are high quality and just overall amazing. Their customer rep Jack is amazing and has helped me with clear communication, thanks for your amazing work Blacksmith!!

Great customer service, slick and very responsive - all to be matched by great products.

Amazing customer service. I had an issue with my delivery as unfortunately it went missing from my flat as I wasn’t in when it arrived. I ordered the same item straight away as it had just been restocked and I had wanted it for a while. I received a reply to my email the next working day from Jack who was very helpful and gave me a refund for my original order and said he would raise a claim with Royal Mail directly. Great independent brand that makes great clothes and looks after their customers. I had a similar problem with a delivery from another company before Christmas, and they were nowhere near as helpful as the guys at Blacksmith store.

I wanted something well made that didn't boast an enormous company logo. I bought items from Power Goods through Blacksmith and they fit the bill perfectly. They are hardy and very well made, great fit, comfortable and warm (my boyfriend has actually teased me about not going anywhere in something other than my trackies) and logo free!
The customer service is absolutely 10/10. A recent mix up was sorted immediatley at no expense to me. Jack was super helpful, punctual and friendly.
Highly recommend this brand and website to everyone! 🙂

highly recommended, super products with fair prices. fast shipping and really, really amazing service.

all the best. marc

Good folk providing the quality of products we thought we could only dream of at reasonable prices. These guys are a diamond in the rough in todays world.

I've ordered from Blacksmith several times having yearned for quality, durable, heavyweight goods which I thought were only a fantasy by todays standards, and have never been disappointed.

I recently made the hideous faux pas of accidentally confusing the returns labels of a two packages, one going to Blacksmith, another to another brand. I promptly received a call off Charlie at Blacksmith who was a really sound guy, totally understanding about the situation. He offered to cover the returns cost to the other brand with no questions asked, and was incredibly patient while the other brand took 6+ weeks to respond. What a legend. Cheers Charlie! It's incredibly rare and refreshing to find people who are looking to take as little as they can from consumers, as opposed to as much as they can. These ethics shine throughout the business.

Be grateful to have businesses like this still around. Up the independents!

Will definitely be ordering again, great customer service. Spoke to a really friendly helpful person called jack! Thank you!

The customer service I received from Jack was absolutely second to none. What an absolute legend. He went above and beyond to help me out with my order and made me feel very valued as a Blacksmith customer. Faith in humanity restored.

Several good experiences ordering there. My last order sadly got stolen in Front of my Door, as it was dropped off there by the mailman. Although they didn‘t have to, they offered to replace the missing order free of charge. Incredible customer service and great shop overall!

Great customer service and really nice selection of quality clothes.

Cheers Jack!

The products are great quality.
When I had an issue with an item, the customer service team were incredibly quick to respond and were lovely to deal with.
Will definitely be back shopping here soon!

Really great products and top tier customer service, garments are expensive but you get what you pay for, the Blacksmith 750gsm hoody in particular is lovely, after you wear it for a few hours and all the cotton relaxes it’s really nice

Absolutely top class guys there, I’ve been looking for good HEAVY basic sweatpants and a crewneck.

After finding it, and tons of other stuff I would’ve loved to buy if I had slightly less control, the order came quickly and precisely. The guys even sent a personal email to me afterward just to check in, and it was actually quite thoughtful!

The clothing selection is fantastic, shipping is fast, and at least what I ordered this go around fits perfectly and is EXACTLY to a T what I was looking for. They’re going to be my go to guys for all basics and probably more as well.

Great selection, well priced and very helpful customer service. Highly recommended.