boifun.net Reviews 

J'ai relancé à plusieurs reprises le SAV car je rencontre depuis 1 an et demi, des difficultés avec ma caméra, il me dise de contacter le vendeur, chose faite, et le vendeur me dit de contacter BOIFUN, en attendant aucune solution apporté à mon problème pour un achat de plus de 120€ datant de moins de deux ans, je trouve cela inacceptable !

Mi è stato regalato un baby monitor di questa marca, ma purtroppo ho scoperto tardi (oltre il termine per il reso su Amazon) che il monitor non funzionava. Ho contattato il servizio clienti Boifun e devo dire che sono stati davvero gentili ed efficienti. In particolare Chovy, spiegato il problema, ha provveduto spedendomi subito un video monitor nuovo di zecca, arrivato in pochissimi giorni.
Ho provato ad utilizzarlo e funziona alla perfezione: posso lasciare il mio bimbo dormire in un'altra stanza, anche buia, tenendolo sempre sotto controllo.

Awful customer service. Received a baby monitor through Amazon gift list which stopped working after a couple of months. Have spent months trying to get a hold of customer service. They reply to online enquiries once but then after that nothing. I was offered a replacement and replied with my details and have had nothing at all despite multiple follow ups. The other email address states because the monitor came through Amazon you have to use the first email which they do not reply to. No phone number to contact the company on either.

Bought the Boifun video doorbell some months ago for our new house which took 8 months to move into. Set up the Boifun early July and it worked once then we had to keep resetting. We now have a doorbell where we can hear the visitor but they can't hear us so it's absolutely useless. We've tried everything to get this to work including re-setting, deleting and re-adding the app, EVERYTHING......but nothing works. Very disappointed and would not recommend.

Excellent BOIFUN SweetGuard UK customer service via Amazon product support. Doorbell and chime would not pair up. Quick email exchange with 'Emily' to confirm likely fault. New doorbell and chime arrived within two days of dispatch.

The monitor stopped working after only two years of use, and the battery stopped holding a charge within the first year. I contacted customer service and sent a follow-up email a week later, but I still haven’t received any response. Very disappointing, especially for a product that isn’t exactly inexpensive. Customer service appears to be nonexistent.

I have a camera I had to change my router now camera won't work I have sent a lot of emails and had no answer. Even if they say through the camera away its crap it would show that someone does give a f--k .

La caméra de mon babyphone a cessé de fonctionner soudainement après plusieurs mois d'utilisation. J'ai contacté le service client de BOIFUN qui a étudié le problème avec attention, proposé différentes solutions de dépannage et, finalement,m'a proposé un remboursement intégral.

Donc suis satisfait de la qualité du service client, même si un peu déçu que la caméra ne fonctionne plus. 4/5 !

Absolutely terrible. Didn't even get to use the monitor and the head fell of the camera part. Sent multiple emails for the so called warranty and have not had any response and its been over a month. Useless stay clear

Wir haben das BOIFUN Babyfon gekauft. Nach kürzester Zeit war die erste Kamera komplett tot. Das Austauschgerät hielt ebenfalls nur wenige Monate. Der Hersteller wirbt mit 3 Jahren Garantie. Nach einer anfänglichen Standard-Antwort, dass der Fall „höchste Priorität“ habe, stellt sich der Support komplett tot und ignoriert jede E-Mail. Unbedingt vermeiden!

Le babyphone 2k est top il capte loin et fiable pour la réception de l'image et du son. Après un problème de charge j'ai fait appel au SAV qui a été extrêmement réactif et m'a envoyé un nouvel écran.
Très bon SAV avec des réponses rapides et efficaces. Je recommande 100%

Ich kann mich den negativen Kommentaren leider nur anschließen.
Der Bildschirm unseres Babyphones war nach drei Monaten defekt. Leider versuche ich seitdem erfolglos den Kundenservice zu kontaktieren und erhalte keine Antwort mehr.

Ich muss ehrlich sagen , dass der Kundenservice per Mail, extrem gut war ! Schnelle Antwort , problemloser Austausch vom Gerät. 10/10 Danke an das Support Team ! Ich bin überrascht über diese negativen Bewertungen.. Aber gut

I would rate 0 but I can’t! We have this camera around one year and after charging we can’t connect the doorbell to WiFi again. I have account with WiFi number and password but I get message that password is wrong! Sometime we have to SERIOUSLY try hundreds of times and after hours of trying magically password is correct. The worst camera ever! I have Ring on front door and no issue, I have to buy another Ring for back door as Bio is not worth a penny!!!! AVOID!!!!

BOIFUN 2K WiFi Video Doorbell Camera.worked decent for about a year, some delay on the video and sometimes weeks without notification on mobile phone, but for the price we dealt with it, but the battery going down fast after a year , went from 3/4 month battery charge to only 2/3 weeks real fast , now on the 2 years "anniversary" battery barely last 2/3 days.

Dopo alcuni mesi di utilizzo, un pulsante (quello che regola la luminosità dello schermo) del baby monitor ha deciso di passare a miglior vita rendendo il tutto completamente inutile. Non si può neppure più muovere la telecamera. L'assistenza per ora tace.
Pessimo.

Works fine when it works but suffers from connectivity problems every night now and we don't live in a big house. Good luck trying to get hold of 'boifun' to claim under warranty as my wife has sent an email and a follow up a week later and still not heard anything. Won't buy again as customer service is non existent

Nach noch nicht ganz 2 Jahren hat der Bildschirm unseres Babyphones den Geist aufgegeben. Nach Kontaktaufnahme mit Boifun kam die Rückmeldung, dass sich ein Senior-Team um das Anliegen kümmert und dass man sich nicht weiter meldet da man sonst wieder weiter nach unten rutscht… Die E-Mail habe ich im Oktober erhalten und jetzt 5 Monate später immer noch nichts gehört..
Wir waren erst sehr zufrieden mit dem Babyphone und hätten es sehr gerne weiter genutzt nur ist der Support leider miserabel.

We bought a Boifun camera and the screen barely reached 5-6 meters, which was useless. I had to pay for the return and send pictures of the reboxing etc, I posted back the parcel and they never refunded me for the product, unfortunately I lost the shipping tracking number but they were no help, I am down a camera and over 200 euro.

Bought BOIFUN 2K Solar Wireless Security Outdoor Camera. Pleased with the purchase initially but within the warranty period had a problem with focus. Contacted the company and provided all details of model, purchase date etc and heard no more. Despite follow ups have heard nothing.