boifun.net Reviews 

DO NOT BUY! No customer support at all.
Our monitor failed within the warranty period and we’ve been unable to get a response from anyone. We've sent multiple emails which appears to be the only contact option — no replies whatsoever. It feels like the company doesn't exist when you need support. Avoid at all costs.

Angeblich 3 Jahre Garantie !!
Der Akku von unseren Monitor ist aufgeplatzt nachdem er sich aufgebläht hatte der ganze Monitor war nur noch Müll hab dann Kontakt aufgenommen und es ist nichts passiert außer sie geben es weiter an die Fachabteilung. Ich habe insgesamt 11 mal den Support angeschrieben.
Jetzt den Verbraucher Schutz eingeschaltet da bei uns in Deutschland Garantie Garantie ist und auch Gewährleistung wo sich ja nicht dran gehalten wird.
Rechtsanwalt bringt nichts da die Firma komplett in China sitzt

Customer service initially replied and then it got "escalated to senior staff" and we've heard nothing for 4 weeks now despite chasing. We need a camera so are looking at buying another brand which isn't fair.

Baby monitor stopped charging after 5 months, Amazon sent a replacement, the replacement lasted 6 months before having the same issue. Amazon are now refusing to replace and despite initial contact from Boifun I’ve heard nothing since. Warranty clearly means nothing to them

Biofun baby monitor Model Baby2S. FCCID. 2AG7BABY1M. Purchased 9th August 2023. Didn't use it until mid 2024. Now a year later it is no longer working at all. Firstly it started cutting connection several times throughout the day, every day. Camera stopped working, cannot access settings to try and fix because system won't turn on. It has driven me mad. I purchased mine from Amazon and low and behold this model is no longer available to purchase or complain about so got in touch with Boifun directly and heard nothing back even though it is still under warranty. Disgraceful.

I bought this baby monitor mainly because it offered a dedicated screen, so I wouldn't have to keep an app open and freeze my phone during use. Unfortunately, the screen I received was faulty — it wouldn't turn on properly, battery died within an hour, and there was no sound even at full volume.

When I contacted support, they made the replacement process unnecessarily complicated, even though I am more than happy to send the faulty unit back. On top of that, there is no option to buy a separate screen — even if I wanted to pay for it myself, they only sell complete sets with cameras, which I don’t need as I already have three cameras.

The app works well, but using it constantly freezes my phone, which defeats the purpose of buying a system with a separate monitor. Very disappointed overall, especially after specifically choosing this brand to avoid these issues.

Was gifted a camera. Claimed to be 3 year warranty. After 6 months became problematic. Contacted customer service they sent a replacement out. After a further 6 months roughly the second camera developed the same fault. Made do with it and it got worse and has finally stopped working. My son is 15months so it's probably just under 15 months from the first purchase so still well within warranty. Contacted customer service. They claim Amazon has shut them down but they still have a active store. Offered return and repair to china but acknowledge it will be super expensive postage and I'll have to pay, they offered 15% refund or 20% off a new camera. Absolute joke, obviously refused all three options. So failed to adhere to the 3 year warranty.

My camera stopped working after 5 months(I have an active warranty) and have sent enquiry to the customer service but no answer at all.
I would stay away from this company.

An excellent bit of kit. First time with this company & I love how easy it was to set up & it’s so user friendly

Monitor stopped working after less than a year. Then camera would not connect so could not even use the app. Customer services did respond very quickly which was positive, but was unable to offer a replacement (even though it is under a 3 year warranty) due to their store apparently being closed on Amazon and not being able to offer replacements from their website (unsure why this is). All they could offer was a partial refund or a partial refund for buying another. Do not want to buy another if this is going to break again, so will not be purchasing again sadly. Tried to write a review on Amazon, but it is saying my account is not allowed to review that item?

As my title says to not buy from here. As many of the other comments say do not buy from here.

They will not honour their warranty policy, they sold me a broken piece of about good for nothing baby monitor and refuse to do nothing about it. They claim that the model I have is out of stock, yet had no problem sending me older models of different cams with less features and capabilities that are no where to be found on their website.

I’ve been speaking with them with zero resolution. They will not help. Straight assholes and waste of time

Do not buy from this company at all. Item stopped working (baby monitor) contacted very quick in initial response however after that nothing i have sent numerous emails chasing this up however no reply. Scammers take your money then won't reply or fix faulty items. NEVER BUY FROM THIS COMPANY, YOU WILL ONLY BE DISAPPOINTED.

BOIFUN 7SM Baby Monitor - Best Buy and amazing customer support!

I was honestly surprised by how good this camera is for the price—definitely a best buy! The video quality is impressive, and it comes with motion and sound alerts, which work flawlessly. One of the best things about it is that it has its own monitor, so you don’t have to rely on a WiFi connection, though it does support WiFi if you prefer.

Unfortunately, the power button on my monitor was defective when it arrived. However, BOIFUN’s customer support was absolutely outstanding. They responded incredibly fast, were super friendly, and resolved my issue in record time. It’s rare to come across such efficient and helpful service, and they really went above and beyond to make sure everything was perfect.

For me, having a dedicated monitor was a must because I don’t want to connect a baby camera to WiFi, and this model delivers exactly what I needed. Great product, even better customer service—highly recommend!

I love the 2 cameras from boifun

These are top shelf cameras.
The quality is the same as Ring but without a monthly fee. thank you boifun.

Baby video monitor B09SW34DQJ stopped turning on (no issue with cables) after a year. Contacted Amazon who advised contacting manufacturer as under 3 year warranty. Initial response received from Boifun by email was to send video evidence but since sending the evidence on 8 Feb 25 and receiving an acknowledgement it was received on the same day from Andre there has been no further contact from Customer Service despite sending several chaser emails and requesting contact from a manager DO NOT BUY

We have been using the Boifun Video Doorbell for a few weeks now and are extremely satisfied in every way. The images are very clear, the notification is very good as is the customer service. We use it with the SD card inserted.
We were particularly thrilled with the bell when it rang when we were away. I was able to talk to the delivery person.
It is very easy to install.
All in all an excellent product. We would highly recommend it.

I contacted these at first i didnt have a response but when i did they were absolutely amazing they tryed everything to help me. The shop is no longer running in amazon but i was given a refund. Thankyou to all staff that contacted me

Keine Reaktion seitens Boifun.... DVD Player funktioniert nach 9 Monaten nicht mehr.Man kann niemand erreichen....Keine Adresse in Europa.

Forse la videocamera in se' e' fatta bene, ma l'app che utilizza per collegarsi al wifi, e' piu'lenta di una tartaruga zoppa, se ricevo un allarme sul cellulare e apro l'app,anche con fibra ottica, ci mette piu' di un minuto ad aprirsi e spesso non funziona, l'azienda dovrebbe riprogrammare tutto dall'inizio, Da evitare assolutamente.

Babyphone nach 1 3/4 Jahren kaputt. Ich hatte damals die Garantie auf 3 Jahre verlängert. Problem gemeldet - kein Feedback seitens Verkäufer.

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