Appalling service received when attempting to change a ticket on the day of travel. Very hard to understand the CSR due to English being her 2nd language. Asked to speak to a manager and again Englis... Toon meer
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Lees wat reviewers zeggen
The flight centre website was easy to navigate. Same as other platforms. The difference was the Flight Centre immediately tells u that a flight u chose is no longer offered by the airline, or that ur... Toon meer
Bedrijf heeft geantwoord
Fairly easy to use website. Changing queries and filters a little slow. Ultimately gets the job done. Would be nice if you could see alternative options like fly up on one carrier and return on anothe... Toon meer
Bedrijf heeft geantwoord
I was stuck with my immediate travel to the US until when I stumbled onto your Website. Although it was NEW to me I made a few search of REVIEWS for your site and found out to be above average (3... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Search and compare flights to find the best price.
Geschreven door het bedrijf
- Search and book flights online
- Flight Centre is South Africa's leading travel retailer, now bringing you secure online booking for our large range of domestic and international flights.
Contactgegevens
299 Pendoring Road, Blackheath, 2195, Johannesburg, Zuid-Afrika
- 0877 40 51 05
- onlinesupport@flightcentre.co.za
- www.bookings.flightcentre.co.za/fc
3,8
Goed
2K reviews
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Honestly I wonder why flight centre…
Honestly I wonder why flight centre takes a long time to refund monies ..it's been 6 weeks waiting for my refund .Will love to travel during the holidays but I cannot cause I paid a lot of money trying to travel with my kids but were denied a board by emirates agents
28 november 2022
Review zonder uitnodiging
Antwoord van Flight Centre Online
Dear customer,
Thank you for reaching out to us. The current service level agreement is that airlines will take up to 12 weeks to process. Supplier refunds are done in bulk and are processed to Flight Centre on a weekly basis. The same has been set out in our terms and conditions. We apologise for any frustrations as a result and assure you that your travel expert will be in contact with you once your funds reflect in the stores account. Please feel free to contact customer@fctg.co.za should you need further clarity~Thea
Debited R36 000 for nothing
We bought a ticket online for R36000. The money left our account, but we were informed the ticket wasn’t available by the time the payment was made?! We were told the payment would be reversed that day only to be told the next day when we phoned to query why we hadn’t been refunded that it could take 3-5 working days. We have paid for something Flight Centre didn’t sell, after advertising it and now they can’t make an immediate payment back! The customer doesn’t get 3-5 days to pay! They are a company , we are the customers. Unacceptable, if not illegal?
We have been refunded since posting this, thank you trustpilot.com
11 oktober 2022
Review zonder uitnodiging
Antwoord van Flight Centre Online
Dear Joy
We are sorry to hear about your experience. Please contact our Customer Experience Team on customer@fctg.co.za for further assistance. ~Thea
Booking is easy but refunding of a…
Booking is easy but refunding of a deceased passangers ticket is another story. Flight centre did not submit all the documents that I forwarded and not it is my responsibilaty to proof everything! Of course!
15 augustus 2022
Antwoord van Flight Centre Online
Dear customer
We are sorry to hear about your experience. Please contact our Customer Experience Team on customer@fctg.co.za and a Customer Experience Expert will be in contact with you to further assist. ~Thea
Over the last 2 months
Over the last 2 months, I’ve sent 2 queries to get a quote for 2 trips for 4-6 people each trip, with all information outlined about the trips and what we require.
I’ve called more than 5 times, the second time, someone finally answered but then hung up on me as I mentioned when we booked to go to America, we didn’t pay via humm so I was confused about the payment options - we paid through an interest free payment plan that was setup directly from Flight Centre and we were just paying the trip off direct to flight centre until 2 months before we left and I was enquiring about this but wanted to book these flights.
Three more times I tried, no answer.
I walked in to a branch and was told I have to make a booking to be helped in a branch.
I call that branch and the phone isn’t answered, 4 times. I go online and try to book in to that branch but there is no way I can book in to visit a branch via the online services?
I have vouchers I need to use at flight centre. Honestly feel hopeless, can’t get anywhere.
5 juli 2022
Review zonder uitnodiging
Antwoord van Flight Centre Online
Dear Sierra
We sincerely apologise for this service failure and would appreciate it if you could share your contact details with us for one of our Customer Experience Experts to contact you or simply email us on customer@fctg.co.za ~L.T.M
good service as always
good service as always in obtaining best priced tickets to suit my requirements
3 juli 2022
Antwoord van Flight Centre Online
Dear JJJ Snyman,
Thank you so much for this shining review of the service that you received. We would love to acknowledge the individual responsible for your experience and kindly ask that you update this review with the details or email us at customer@fctg.co.za.
~Rose
Poor service.you dont send invoices
16 juni 2022
Antwoord van Flight Centre Online
Dear Michael.
We truly care about delivering an amazing travel experience and regret that your interaction with us has not been a favourable one and that we have failed in delivering basic service which is a core focus of our business. Please share your concerns with us by emailing customer@fctg.co.za so a customer experience expert can assist you.
~Cebisile
Antwoord van Flight Centre Online
Dear Liliana,
Thank you for taking the time to give us feedback on your experience with Flight Centre. We are truly sorry to learn that it was not a pleasant one. Our Customer Experience team would like to look into your concerns and assist you, therefore we kindly ask that you email us at customer@fctg.co.za.
~Rose
***Update***
Dear Liliana,
Thank you again for bringing this to our attention.
Our Customer Experience team have received confirmation from the Online Support team that your refund has been allocated to you. We truly apologise for the delays and any inconvenience experienced. This is certainly not the experience we want for our customers.
You are welcome to contact our Customer Experience department for assistance, should you need it in the future.
~Rose
easy to use booking system
22 april 2022
Antwoord van Flight Centre Online
Dear Customer
Thank you for taking the time to give us feedback on your experience using our website to make a booking. We strive to provide a seamless booking experience and we are pleased that your expectations have been met and exceeded.
~Lynette
Amazing
The people are so friendly and are always keen to help you no matter what . I sat there asking the dumbest questions but the lady didn’t care she helped through everything I needed and I’m thankful for that .
11 april 2022
Antwoord van Flight Centre Online
Dear customer
Thank you very much for the 5-star review. We would love to give the respective consultant the recognition they deserve. May we ask that you please edit this review with their name or email it to us at customer@fctg.co.za ~Thea
My experience when booking our tickets with Flight Centre online
Pleasant experience when booking our tickets with Flight Centre online
10 april 2022
Antwoord van Flight Centre Online
Dear Donnovan
We are so pleased to know your online booking experience was worth a 5-star rating. We truly appreciate your support and hope to welcome you back for future travel bookings.
~Emily
Had a struggle to find out what…
Had a struggle to find out what allowance our luggage were. One consultant said 2x 20kg suite case. Another said 2x 23kg. Still not sure. Flighing this Saturday.
7 april 2022
Antwoord van Flight Centre Online
Good Day,
Thank you for your review. We are so sorry to hear you have not received clear confirmation regarding your luggage. Someone from our Customer Experience Team will be in contact during the course of the day on the details provided.
~Rose
Awesome staff members
I had the pleasure of working with Mo Molotsi whom assisted me beyond the point of expectation. This is great work and Mo is a valuable asset to your team. I also worked with J Molefe whom was also very helpful and friendly.
Great staff, great site!!
31 maart 2022
Antwoord van Flight Centre Online
Dear Waldo
Thank you for taking the time to share your experience with our Online Support team with us and for giving credit to Mo and Josinah. We know they both will be so thrilled to know they much such a difference and we will be sure to recognise job well done.
~Emily
The best experience
29 maart 2022
Antwoord van Flight Centre Online
Good day
Thank you for this great feedback and for sharing your 5-star experience with us. We truly appreciate your support and for choosing Flight Centre to book your travel.
~Emily
I purchased my flights online
I purchased my flights online, however when I went into the Somerset Mall branch, the Flight Centre branch were quite rude, when i asked for information regarding the VISA requirements.
The call centre was also not helpful.
This made it seem that FLIGHT CENTRE were NOT a one stop shop for travelling abroad.
29 maart 2022
Antwoord van Flight Centre Online
Dear customer,
We are sorry to hear about your experience. While our consultants may not be able to assist with a visa they should have taken the opportunity to refer you to the embassy or visa processing company for further assistance. A Customer Experience Expert will be in touch with you to further assist. ~Thea
Easy and efficient to book our tickets.
27 maart 2022
Antwoord van Flight Centre Online
Good day
We thank you for taking the time to rate your experience and booking journey on the Flight Centre website. We truly always aim to deliver seamless experiences and we are so thrilled to hear that this showed in your journey.
~Emily
All was good thanks
26 maart 2022
Antwoord van Flight Centre Online
Good day
We are so pleased to hear that your experience was worth a 5-star rating and that all went smoothly. We hope to be of assistance for many more future travels and to continue to deliver service excellence.
~Emily
Antwoord van Flight Centre Online
Dear Shantal
Thank you for taking the time to give us feedback on your experience booking on Flight Centre's website. We strive to provide a seamless online booking tool and we are pleased that you benefitted from this.
~Lynette
Thank you for great service.
Thank you. The service is quick and well organized. Please try and limit the number of pages to print. It will really be helpful to have someone 24hours of the day available should problems arise. It is of no help to sit somewhere on an airport and wait for an office to open again. Thanks.
25 maart 2022
Antwoord van Flight Centre Online
Dear R. L Eaton
Thank you very much for the positive feedback. Flight Centre does not have a office at the airline. We do however have an emergency number for customers to make use of when travelling. Your feedback has been noted. ~T.M
5 STARS WELL DESERVED
This was the easiest most stress free transaction I have ever done in my life.
Easy access and reliable payment options.
Immediate feedback and booking information.
Thank you so much.
You deserve my 5 star rating.
25 maart 2022
Antwoord van Flight Centre Online
Dear Mr Van Niekerk
Thank you for this wonderful feedback on your experience booking on Flight Centre's website. We are certain that our Development Team will be pleased to receive this feedback as they strive to provide our customers with a seamless online booking tool. We look forward to assisting you with plenty more of your bookings in the future.
~Lynette
I found the site easy to work with
I found the site easy to work with, and the response, confirmation of the booking and me receiving all the paperwork was excellent.
25 maart 2022
Antwoord van Flight Centre Online
Dear Mel
Thank you for sharing your online booking experience with us and for taking the time to detail the aspects that made the difference to you. We hope to continue being a part of many future travels and to always deliver 5-star experiences.
~Emily
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