Boots Hearingcare - Dundee Reviews 

Laura made me feel very relaxed when I went for my hearing check. She explained everything very clearly and I found the whole process very straightforward. Highly recommended.

An unusually efficient, simple and prompt service. My call to the helpline was answered after 3 rings by a most efficient and fluent male (with a N. American accent) - who, in less than a minute, securely established my identity; figured out a remedy for my issue and seamlessly fixed an appointment for me at Boots Hearingcare in Dundee 2 hours later. As if that wasn't impressive enough - on arrival Ms Lilburn, there, promptly and cheerfully fixed my hearing aids - at no cost - and scheduled a follow up meeting in two weeks. Overall a surprisingly effective and efficient service - well done to all concerned.

Laura solved the problem for my husband immediately. He was in and out quickly with his hearing aids repaired.

Great service and product

When I phoned to make an appointment the call handler was friendly and helpful.
On arriving at Boots Dundee for my appointment, I was taken in promptly and cheerfully by Laura who listened to all my woes and reassured me as to what the tests entailed, explaining in detail the nature and reasoning behind them all with clarity and understanding.
Thank you Laura.

Laura has provided first class expertise for my initial review, trial, hearing aid selection and annual follow ups. Great continuity, and the hearing aids themselves have been transformational. Highly recommended.

The audiologist was fantastic. Knowledgeable, friendly and helpful.
Excellent service from Laura Liliburn.

Had impressions taken for earplugs, process was efficient and professional and Laura was knowledgeable and professional.

Laura at Boots Dundee was very professional and helpful and made me feel at ease throughout the hearing test.

Full marks to Audiologist Laura who was supportive, professional and very helpful. The technology is pretty impressive too! Wish I'd taken the leap years ago.

An appointment with Audiologist Laura Lilburn went very well. Laura's smiling. friendly approach put me at ease. Her skills and thorough examination, updating the prescription of my hearing aids was spot on and a better hearing experience. Also listening to my concerns regarding the charging unit was good.

Fantastic experience! Laura Lilburn at Dundee gave me excellent service as I’m sure she does everyone else. My hearing aids were not functioning and she made the appropriate alterations there and then to my hearing requirements and returned the aids for servicing providing me with an interim set to use. Her care, efficiency and professionalism were second to none and I can only thank you for the service you are delivering. It is very much appreciated!

A very helpful assistant who made me feel comfortable and was eas to talk to

Took my father in law in for a hearing test appointment with Laura Lilburn.

Her attitude was not only professional but she also was incredibly patient and amiable with my father in law who can have some issues.

Laura's expertise gets great results.

As always received Laura's highly competent friendly professional service regarding annual hearing assessment, matching my hearing aids to my new mobile and giving guidance on how to use the Phonak App. Very happy!

Laura is professional, knowledgeable, helpful and very pleasant. This is my second annual check-up.
I only wish the UK wide system having sent out an invitation to make an appointment, would either answer their phone calls or respond to emails. I had to make an appointment again this year direct with Boots Dundee.

Had a pair of custom fitted ear plugs made. Laura was excellent, talked me through the best choice and made sure that the ear moulds were perfect. Would highly recommend her to anyone needing this made

I always have confidence in Laura’s assessment and advice. She is clearly very competent and finds the best solutions to suit my needs.

I decided to purchase new hearing aids and met Laura Lilburn just over 2 years ago.
With her assistance I decided on buying Phonak's top of the range. I have since had 3 further appointments with Laura and have always been delighted with her professional assistance and attention to detail.

Absolutely brilliant! Accessible, good availability, audiologists were professional and took their time to explain everything carefully. Informative