Boots Opticians Reviews 

I VISITED BOOTS OPTICIANS
FALKIRK ON 23/7/26
The staff were all very helpful.
Holly & Allana, helped with test before & after seeing the optician who was wonderfull & very thorough
The Allana helped with dispense being very carefully to get all needed from my new prescription
An excellent service by all & going the extra mile & without any pushy selling
Well done thanks
Shona

Welldone very nice staff and doctor

I had the OCT test done. Then I waited 30 minutes for my eye test which didn’t happen as my time was up in the parking bay, so I left. I arrived 10 minutes before my appointment as asked at 12.30 and left 45 minutes later. There was no apology that I was kept waiting so long or exclamation until I spoke up and said that I couldn’t wait any longer. What is the point of making an appointment if you can’t keep to it?
I made another appointment in a few days time but only because I signed the NHS form so Boots will get paid for my eye test otherwise I wouldn’t go back. It’s the 2nd time they’ve cocked up my appointment but there won’t be a third. Definitely don’t have the customer care that I would expect from a large company like Boots.

All staff were extremely helpful

Saw me on time.
Optician really helpful
Staff helpful

Took my mum for an eye test today,
Excellent service, Gabriel,Charlie &Steph were great, very polite and sorted her test, & glasses no problem
Well done to all of you & thankyou !
Mrs Barbara Green .

The Boots Optician I visited was in Caterham. Having had a bad experience at another opticians, I arranged another eye test at Boots. The shop is a Boots franchise owned by the Optometrist, Ms Hassan. I can only describe the service I received as exceptional. I really appreciate good service.I found the staff at this Boots Opticians really friendly and helpful, but the owner, who carried out my eye tests, was just so exceptionally patient. I have a slight cataract problem which is causing confusion with my prescription. But having been back to speak to Ms Hassan twice since my examination, she still finds the time to fully explain my problem. Great customer service and very knowledgeable.

The staff are all very helpful, professional and seem very happy at their work. Excellent customer service all round

High praise goes to Gaynor at the Lancaster branch. Lovely personality and sorted out my needs for some new glasses expertly.

The helpfulness of STAFF
I recently broke the arm of my glasses on the evening of 19/7/26.
The next morning I visited Boots Opticians in Hailsham.
I explained the situation to Adrianne the member of staff. She was able to locate a similar pair and said She would be able to change the lenses into the new pair, whilst I waited.
Unfortunately the card payment system wasn't working in the store so I needed to get cash to pay.
So whilst I went on a hunt for a working cashpoint machine, Adrianne changed my lenses over.
When I returned to the store, Adrianne had completed the swap and I was able to pay.
The customer service in this Boots Opticians is absolutely brilliant. I have to wear my glasses for driving, so I would have been stuck if Adrianne had not helped me in such an efficient manner.
Thank you

Worst experience at an opticians ever.
Once examination was over was forced to buy glasses even after I keep telling them I don't have a lot of money. ( I'm Disabled and only have a bit of Pip) I felt very venerable and pressured into purchasing. I hade to use money put by for dental treatment on the 2nd of next month. The refused to give me the glasses prescription until I had paid. Will never use this opticians again.

Northwich Cheshire branch.
Annabelle was utterly FANTASTIC! I experienced a blip that was in no way Boots' fault, Annabelle rectified that experience with total brilliance, she was so professional in her approach and with an efficiency that's hard to match!

Manushi at the Sutton branch opticians helped me yesterday with my glasses. She was such a lovely lady, she went through everything thoroughly with me and made me feel really comfortable.

I will definitely go back to boots from now on to see Manushi.

Did not receive a reminder prompt to make an appointment. Received a text message with bad spelling and grammar saying it was a £10 eye test, so called Boots to check. Turned out I was overdue as not had reminder - and they were unable to advise about the text. On the day, the lady who did the pre eye-test and the optician were both very good - professional, yet with a personal touch and a sense of humour. The lady who assisted with purchasing/selecting glasses needs a lesson in customer service. I had only just started browsing and I really felt rushed into making a decision, so ended up choosing the same frames as I already had. She took and processed my payment before asking if I had a Boots card. My student card is linked to my Boots card, and I understand there should have been a student discount. There was not. And I was only provided with the credit card receipt, not the till receipt which would have shown this. And, I was not provided with a copy of my prescription. I had considered going back to purchase sunglasses, but I will not be getting any more. I will be submitting a complaint as really not happy.

Service was fine. I was charged £339 for new lenses. I had only been home a short time when Boots rang to say an error had been made and I owed another £90. If this new total had been mentioned when I was in the store I might have made other choices.

Very helpful and nice to know how they are so diligent in checking your eyes.
As well as explaining what to look out for if things are going wrong
Everyone is lovely.
The online booking system is a bit confusing and despite me asking to go to one opticians it booked me into the town further away( which I had to change)... That could be clearer.
Can't really fault the service.. Although the young girl doing the puff tests etc maybe needs to be a be more chatty and explain what is happening..( I do know as I go regularly but others might not).
Spot on with everything else.
Thank you
Hazel

Lovely staff and very informative optician

Visited Boots Opticians in Wigmore Street to collect my new glasses. Served by Irute who was very helpful and made sure I was happy with the fit before cleaning them ready for me to take home. All staff in the store were polite and professional. Thank you.

Had an appointment in Boots, Sauchiehall Street, Glasgow and as usual everything went without a hitch due to the professionalism of the staff, Francesca, Uzma and Tariq. All the staff in this Opticians are excellent, they treat you as if you've been a friend for ages and enjoy a good bit of patter. It was a good start to my day.

Service was professional and thorough. Sorted me out with new glasses, very pleased.