Opticians Asda Reviews 850

Horrible experience. I spent over £200 on an eye test and glasses, yet the staff were incredibly rude and unhelpful. I’ve been without my glasses for 4 weeks now. To make matters worse, they refused to give me my PD (Pupillary Distance) measurement, even though it’s for the glasses I already paid for! Avoid this place if you value your time and money.

1 STAR IS TO MUCH!!! Be careful here! I saw the optician regarding floaters in my eye. I was told it was normal/nothing to worry about. But my symptoms worsened over the next few days so I returned to the store on 2 separate occasions. Each time I informed the reception staff that the floaters were increasing. Despite these red flag symptoms, they insisted I did not need to see the optician again and turned me away. So I had to get a second opinion elsewhere. They identified a tear on my retina and rang the hospital for an emergency referral. By the time I reached the hospital, the delay in finding the tear had allowed scar tissue to form on my retina making it impossible to fix and I’m now blind in that eye! Thanks Asda!!!

Clayton Green Chorley

Prior to my 09.10am appointment, I had 4 reminders.

I duly turned up at 9.03am . Another lady turned up at 9.05.

I was quickly seen to with the preliminaries and then told to sit back down to wait for the optician to call me -this would have been 9.08am

In front of me was a gent , let’s call him “John” who was opening a box and taking out one by one , glasses cases. Inspecting each, He then proceeded to check off each glasses case on a piece of paper . Then he began to write on each glasses case. Then he fired up a computer and began to check off each glasses case against the computer page.

By this time the lady who appeared after me had been seen to and left.

I asked the lady on the desk how long I was going to be and she said “not long” gesturing slightly with her head towards “John” who was still merrily checking his glasses cases.

Obviously “John” who I had been sat in front of for a good 15 minutes was the person conducting my eye test

At 9.30am , I got up and left .

I have never been so disrespected. As a customer I expect to be seen on time, I do not expect to be clearly ignored by someone who thinks a box of glasses cases is clearly more important than a human being who has a clear and unequivocal appointment. To do this meaningless task right in front of me is even more ignorant and downright rude. He obviously knew I was waiting as I was sat in front of him, knew I’d asked how long I would be but chose to deliberately ignore me.

Totally unprofessional and unacceptable.

I attended Asda in Queensferry for my annual eye test. What a great experience staff were pleasant helpful and eye test very informative. Price of new glasses very focal lenses and extensive frame choice amazing. I had Glasses last year from Asda, but not my eye test. I can say I will be attending regularly in the future. The lady who helped me with the frames was absolutely lovely knowledgeable, and a pleasure to buy my glasses

Asda Opticians Chapeltown Sheffield, this was my first visit to Asda Opticians and I can honestly say I will not be going back, glasses ok but still waiting after two and a half weeks for my contact lenses to be delivered, their response is to wait another week then if they still haven't turned up they will refund the cost, staff are uninterested and unhelpful both in store and at Asda House

Sadly disappointed with them of late, have used them for years, I moved to Specsavers due to being unable to get an eye test for over three months due to the ‘only’ optician being off ill and they wouldn’t replace her. That itself was an awful experience and truly expensive upselling and not worth it! Only interested in selling products not caring about you as a customer, so I went back to Asda in Taunton when I could. But… when I did the care was great my optician is lovely, that is not the issue, the head office need to look after their staff more and give them more help and cover to start with however… the contact lenses wait times are truly horrendous… as I’m now an oldie, I’m in ‘that’ bracket I need varifocal lenses so I bought them, I did not expect to wait a month when ordering IN store for them to come each month to arrive, the staff cannot fathom why I’m annoyed I’m paying £50 a month for these and cannot understand where they are being sent from? China would send them quicker no actual jokes! This is awful service and truly making me consider for the money I’m paying to look for an independent Opticiansl now. Why am I paying this kind of money to have to wait a month for delivery this honestly is not acceptable and would not recommend them for their contact lenses service anymore.

Have been using Asda at St Paul's roundabout in Bournemouth for a few years now and have been thoroughly pleased every time. Whether the arms need straightening or replacing after I've sat on my glasses, or the nose bit falls off. They are always friendly and helpful and it's always free. I rarely leave reviews but I am very pleased with them.

I wish to express the outstanding service and professionalism of Jake Mason from Asda Barnsley. I have never been treated and looked after so well in an optician appointment. The time and care he takes on explaining everything and how thorough he is wonderful.

I first met Jake a couple of weeks ago for my initial appointment and straight away he was so professional and kind, he listened to me and talked me through everything so clearly and there was no pressure or judgement ( if you know what I mean ) on any questions I had. I’ve had my second appointment today and again he was outstanding. I’m looking forward to my follow up appointment with him in three weeks.

I went for my first ever eye test at Asda Hessle road Hull. And the the receptionist mentioned they where doing extra tests at a low price. I took her up on the offer and I'm so glad I did. The option thought there was a possibility I was developing glaucoma, and sent a referral to the hospital. 3 months later I am receiving treatment to save my eye sight. Just wanted to say thank you to the whole team at the opticians and would recommend anyone to have the extra test they offer. It's only around £12. I'm only 46 so it's not only the older generation it affects.

I had an extremely disappointing experience with customer service at the Asda in Basildon at Eastgate centre. The staff have no knowledge about their own customer car park and are always doing two things at once. None of the ticket machines were working and there weren’t any staff in the car park to help. I spent so long asking the Asda colleagues for help that my time then ticked over to five hours so I had to pay more. When I asked the staff if they could help they said they couldn’t when it clearly says on the sign in the car park ‘ if you need help ask a member of staff in the shop.’
Would not recommend.

Asda opticians Crewe. Great price and great service . Thank you Julie. Thin lenses given free for higher prescriptions. Pair of varifocals and prescription sunglasses for £120.00. Great

Initially my experience was really good, from the exam to buying the glasses. However, eight months later I was out of the country and dropped my glasses breaking the arms and part of the frame. When I called Asda opticians Isle of Dogs London I was told the prescription could not be emailed to me. I informed the young woman I was out if the country and needed it so I could buy new frames and have new lenses made. She said, 'Can someone come in and pick up the prescription for you?' Clearly she was not listening to me. Eventually she said, 'OK, I'll try and email it to you.' I asked her to include the pupil distance too. I was told, 'Sorry, that was part of the dispensing process, we can't do that!' So now I am having to pay for a new eye test in the USA as well as new frames. I am totally disgusted with asda opticians and when I think about it the quality of the glasses are very poor. I still have at home my boots opticians frames which are 4 years old and are in perfect working order.

The optician filled me with zero confidence in his expertise in the dealing with the prescription. In fact he said, it was 'the best' he could do and dismissed my concerns. So much so that after choosing frames and having the lens 'marked' up and paying for both, I 'slept' on my experience. However, the following morning, I phoned to ask for a full refund. This was done when I went back to the store the same day. I'll go to an independent optician who actually know their stuff.

Seen on time, very thorough eye test, staff friendly and helpful. The lady optician is delightful and very knowledgeable, and explained all results clearly. We have been using Asda Opticians in Ruilsip for some years and have always been happy with the after sales service and the glasses.

Not great. I had to have my lenses changed 5 times due to my initial test being wrong. Then was told by the dispensing Optician that they couldn't keep changing the lenses. I kept telling them that I was having trouble with the sight in one eye, but they just kept sweeping it under the carpet. So not only have I ended up with lenses I can barely see out of, but after being advised to have glasses of a certain size I find out the arms are way too short for my face so don't hook over my ears. I had to have them pulled into a better shape but now they just hurt my ears. I wouldn't go back.

To add, less than 3 months later I have had my eyes re tested at Boots and the Asada prescription was way off.

I get my contact lenses at the Isle of Dogs Store. (I use them for Work), got an excellent instore training on how to wear them. Also a fantastic aftercare with a minor problem which the staff sorted out right away. I have ordered my contact lenses from them all the time, they usually take 15 days to arrive but I had run out (my last pair I used yesterday) they put a note in to the Distributor and they arrived today!! Now that's what I call customer care. Thank you Staff!!

Dundee Milton Asda opticians
A really terrible experience have never been spoken too or treated like that it my life like I didn’t have two Brain cells to rub together terrible optician and nearly refused to give me my prescription in case I lost it I am a 45 year old man not a bloody kid rushed job terrible experience just avoid only looking to make money shocked will never be back total joke

Great experience at Asda Opticians in Portsmouth. This was my first visit, and despite having a high prescription and many years of experience with opticians, I was genuinely impressed. Nazia was extremely thorough, caring, and knowledgeable, and she identified that my cataracts required surgery. Everything was clearly explained and the process was smooth from start to finish. The aftercare following surgery on both eyes was excellent, and I’m very happy with the results. The dispensing opticians were also professional and helpful—special thanks to Andrea and Nikki for their support. Highly recommended.

Great service from Asda Gateshead,
Specsavers wanted £680 for two pairs of varifocals (lens thinning and lenses extra on frame cost )as I have a high prescription.
Decided on Asda picked two pairs of frames (got a 40 discount for buying two ) lenses ,thinning ,coating all in the price £220 total .
Glasses are fab and lenses better than the expensive savers option .
Waited two weeks ,staff were great ,no problems,
Even bought a pair of safety glasses .

I have been a customer of ASDA opticians Fosse Park, Leicester for over 8 years, I have never left a review before. I had a complex prescription, minus 17 and required thin high index glasses which cost over £600 for zeiss lenses previously from Boots, Asda supplied a Japanese identical lens for under £100. During the pandemic lockdown i broke my glasses, Asda were superb in organising replacements. Until 3 years ago I had always had my eyes tested by Boots but taken the prescription to Asda. Three years ago I collected my order from Asda but found that Boots had made errors with the test and the glasses from Asda were unusable. Asda retested me and supplied correct lens at no cost to me. Absolutely fantastic service and since that date I will only have my eyes tested by Asda. Last year the optician at Asda suggested I have lens implants to correct my vision so I no longer need complex lens. This is a lengthy review but I want to counteract some of the negative posts regarding Asda. Outstanding service and customer care over many years deserves noting and I won’t consider going elsewhere for future tests or optical sunglasses that I’m considering buying.