Friendly staff. Saw me on time. My optician Tiffany was very thorough and explained everything to me. When it came to choosing frames they agreed to use my existing frames which were originally from B... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Boots Middlebrooke in Horwich don’t communicate with their customers, yet they still take your money ! Being told I could exchange my unopened contacts as my prescription had changed plus I don’t wear... Toon meer
Bedrijf heeft geantwoord
I always receive 100% excellent care and service at Boots Opticians. Juliette, who has been there for years, is simply wonderful. Eddie, my new optician, was fantastic today. Thank you both. I would n... Toon meer
Bedrijf heeft geantwoord
A great service from everyone at Boots opticians in New Milton. Thorough eye exam from Matt, pre and post exam checks by Jasmin and Lucy and amazing help and patience from Cassidy who spent so much ti... Toon meer
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Bedrijfsgegevens
Over Boots Opticians
Geschreven door het bedrijf
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contactgegevens
Verenigd Koninkrijk
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Uitstekend
10K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Today Steph in boots Winton Bournemouth…
Today Steph in boots Winton Bournemouth fixed my wife glasses she is a very professional staff at boots opticians highly recommended!!
4 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Steph provided such professional and helpful service in fixing your wife’s glasses at our Winton Bournemouth store. We truly appreciate your recommendation.
Wimborne
While out for a walk I dropped my glasses and trod on them. They were very bent. I popped into Boots Opticians in Wimborne and got a friendly welcome. Demi was able to realign them straightaway and did a great job.
15 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Demi provided such prompt, friendly, and effective service in realigning your glasses at our Wimborne store. We truly appreciate your kind words.
Optician review
I was seen to before my appointment time and was treated with a lot of respect. I’m very thankful for Thenka and Hamel.
4 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear you were seen promptly and treated with such respect by Thenka and Hamel. We truly appreciate your kind words.
Friendly polite and very helpful…
Friendly polite and very helpful service .
3 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received friendly, polite, and very helpful service. We truly appreciate your kind words.
Would have scored higher if I could.
Would have scored higher if I could.
Very welcoming ...the optician had referred me for laser treatment last year - I'd forgotten all about it - she remembered!!
Excellent service - everybody was really helpful and polite - certainly moreso than the previous optician I used just a few shops away.
Can't praise the team enough...highly recommended!!
3 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such a warm welcome and excellent care from the team, and that your optician’s attention to detail made such a positive impression. We truly appreciate your kind words and recommendation.
Greeted by Kieron who was very friendly…
Greeted by Kieron who was very friendly and helpful. I explained that I had stupidly damaged my glasses by standing on them. He very kindly offered to repair them but explained it may not be possible and I may have to purchase new frames. He took them away and within minutes he had fixed them. Wonderful service from Kieron!! Thank you!!!
3 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Kieron provided such friendly and helpful service, and was able to repair your glasses so quickly. It’s wonderful to know he went the extra mile to help. Your kind words are truly appreciated.
The optiction was first class very…helpful
The optiction was first class very helpfull I had a lott to talk about about hospital visits she gave me a first class eye test and could not of been happier I would recommend boots jamesmcdonald
3 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback, James. We’re delighted to hear that you received such helpful and thorough care during your eye test, and that the optician took the time to listen and support you. We truly appreciate your recommendation.
Very professional
Very friendly and helpful staff, Charlie was great when picking up my new glasses.
3 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear Charlie was so friendly and helpful when you collected your new glasses. We truly appreciate your kind words.
Very Unhelpful
Went in to ask for a price to replace the lenses in my Glasses, I was told its not with doing at it will cost more than the frames, I said the frames were £300 now much would it cost for the lenses only. The assistant shrugged her shoulders and said im not sure, I went elsewhere and got the lenses supplied and fitted for £40.00
1 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience with us. We’re sorry to hear that you did not receive clear information regarding the cost of replacing your lenses and that this left you feeling unsupported during your visit. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Boots in Kettering - great service
In April I visited Boots in Kettering for my new varifocal glasses and was very impressed with the service I received from Asma. She was both professional and friendly throughout the process, taking the time to explain everything clearly and making sure I was comfortable with my choice of lenses.
Asma's knowledge and attention to detail gave me confidence that my glasses were being dispensed correctly, and her warm, approachable manner made the experience pleasant from start to finish. Excellent customer service and a real credit to the Boots team. Thank you, Asma!
8 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Asma provided such professional, friendly, and knowledgeable support during your visit to our Kettering store. It’s wonderful to know she took the time to explain everything clearly and ensure you felt confident in your choice. We truly appreciate your kind words!
Everyone I saw was courteous and…
Everyone I saw was courteous and efficient
2 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that everyone you saw was courteous and efficient throughout your visit. We truly appreciate your kind words.
Atmosphere was welcoming
Atmosphere was welcoming. Staff were attentive. Everything was explained clearly.
2 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the atmosphere welcoming, the staff attentive, and that everything was explained clearly. We truly appreciate your kind words.
Boots Opticians in Mere Green
I use Boots Opticians in Mere Green and have done for many years. The staff are lovely, very professional and courteous. Particular praise goes to Mo who is amazing and Laura was great particularly with helping my husband choose some glasses. A big thumbs to the team at Mete Green.
2 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Mere Green store have continued to provide such lovely, professional, and courteous service over the years. A special thank you for your kind words about Mo and Laura. It’s wonderful to know they made such a positive difference. We truly appreciate your support for the team.
Train all Franchise owners how we do…
Train all Franchise owners how we do things politely I. England
Please and thank you are still part of our manners
Stop bullying the average person into a large cost and no complaints process
1 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback with us. We’re sorry to hear about your concerns regarding the level of service, communication, and how you felt during your visit. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Excellent service from start to finish, Highly recommend
Excellent service from start to finish. Professional, caring, articulate optician, nothing was too much trouble ,Zainab explained accurately without rushing what was causing my eye problem, retesting pressures and eyes to make sure everything that could be done was actually done, then giving a solution to help reduce the symptoms. Kerry and Chloe on the team that day were great, again nothing too much trouble, kind considerate , they knew their jobs. excellent service, I went in anxious and came out knowing all was well and I was looked after. Over and beyond any service I have received before. Thank you everyone.
31 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Zainab, Kerry, and Chloe provided such caring and thorough support, helping you feel reassured. We truly appreciate your kind words.
Service was fantastic
Boots was great i will go again the service was fantastic
2 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had a fantastic experience and that the service made such a positive impression. We look forward to welcoming you again soon!
Excellent Service!
Really nice location now, super friendly and professional staff, great service too. Always good advice, recommended 👍🏼
1 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear you enjoyed the new location and received such friendly, professional service with great advice. We truly appreciate your recommendation.
LEANNE AT NEWARK LOOKED AFTER ME REALLY…
LEANNE AT NEWARK LOOKED AFTER ME REALLY WELL YESTERDAY. SHE WAS LOVELY. PLEASE SEE SHE SEES THIS.
JOHN STEVENS.
1 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback, John. We’re delighted to hear that Leanne looked after you so well during your visit to our Newark store. It’s wonderful to know she made such a positive impression. We’ll be sure to share your kind words with her.
Excellent visits to Cranleigh
As usual my visit to Boots Opticians in Cranleigh, Surrey was excellent. As always Ray the Optometrist was great, explaining what was going on in my eyes in both a friendly and professional manner. All the staff are very attentive and friendly and a particular mention for Holly who was fantastic when fitting both sets of my new glasses .
5 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Ray provided such friendly and professional care, clearly explaining everything during your visit to our Cranleigh store. It’s also wonderful to know that Holly was fantastic in fitting your new glasses. We truly appreciate your kind words for the whole team.
Usual excellent service from Poole
As usual, Boots opticians at Poole were excellent. In particular, Peppa and Mel were exceptional and looked after my poor wife Sue extremely well, thank you!
2 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Peppa and Mel provided such exceptional care and looked after Sue so well during your visit to our Poole store. We truly appreciate your kind words and continued support.
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